Drinks/ utensils/ condiments are self-service. A CM will bring your food and clear your table.
You can preorder online, or you can order at a kiosk when you get there. I prefer the first option. You then choose where you want to sit, and a CM brings your food. You get a rose puck when you order (or when you finalize your online order and pay inside). That’s how the food “finds” you.
Seating is in 3 areas: the main ballroom, the rose gallery (also called the music box room), and the west wing (where you can see the rose).