Bounce Back Reservation Issue

[minnie61650]

That was the number given on the Resort TV channel. I saw the ad on that channel. It was a couple of screens that said, "Call for a HOT DEAL. Dial #8844 from your room phone." I thought the Resort TV was World-wide, so I'm not sure if it would be different in other resorts. We were at CSR. I just picked up the room phone and dialed 8844 and got someone who actually knew what I was talking about!

That was the number I called from my All Star Music room when I booked the bounce back plan.

BTW:
I did not get a flyer either.
I read about it on the DIS before I left for WDW.

 

[cdotla]

What exactly does the Bounceback Offer give you?

And what are the dates you must travel?

We will be at CBR Sept.27-Oct.1 and I know that we are going again the first week of December 08. Any chance it would apply then?

 

[minnie61650]

What exactly does the Bounceback Offer give you?

And what are the dates you must travel?

We will be at CBR Sept.27-Oct.1 and I know that we are going again the first week of December 08. Any chance it would apply then?

The bounce dates included free dining and had to be booked between August 30,2008 and September 22, 2008.

 

[Mickiethepooh]

We tried to book while we were at POR and to make a long story short. We were unable to book a specific date and resort due to needing a handicapped room. They took all our info and gave me a number to call when we got home. We did, they told us they would call back. They didnt we called back and were told they had our info but we could not book since it was to late. We tried but we were unable to get the bounce back perks...very disappointing.

There is no excuse for that, I would call Guest services and tell them that you needed a HC room and they WOULD NOT book it while you were there, tell them you did as they told you and now they are in violation of ADA compliance, by refusing to originally book you a room as they do anyone else.

I would make it clear they will honor the offer or you WILL be filing a grievance Under the ADA rules.

I think you just need to go higher up the food chain and carefully explain what they did and did not do.

 

[Mickiethepooh]

I suspect that the reason some people did not get the flyer, other than just not paying attention to all the papers you got, was that Mousekeeping did not bother to replace them in EVERY room when the previous guest checked out and took the flyer with them.
All the resorts are participating, and they are not just selecting random rooms.

 

[calypso*a*go-go]

We did not receive the flyer either, plus we had already been at WDW for 10 days prior to the promo starting and didn't have access to the DIS...so I had no idea it started while we were there. I was really upset and was tempted to call Guest Services but after thinking about it for awhile I realized we couldn't take advantage of it anyway because our school starts the day after Labor Day.

However, had that not been the case I would have called night and day until I found someone that would book it for me. For me, the real issue is the fact that guests should not be penalized because mousekeeping (or whoever) did not leave the materials in the room. Thank goodness so many people saw it on their TV, but we never had ours on as we usually got back to the room very late at night and went straight to bed (any other time the kids probaby would have had it on night and day!).

 

[gigi1313]

Actually the offer is coming from WDTC. And like a previous poster I imagine this offer is a little more random than guests think. I suspect if EVERY guest was offered the BBP, then we would be reading by now how upset those just coming back are, due to not able to book because everything is already booked.
The BBP is the same as any other offer, limited availability.
Hopefully those who missed out will be able to book WDW travel at a later date that also fits their needs.

but *every* guest is offered it... if not by flyer, by resort tv ad...
just another reason to watch resort tv!

 

[WDWBetsy]

What exactly does the Bounceback Offer give you?

And what are the dates you must travel?

We will be at CBR Sept.27-Oct.1 and I know that we are going again the first week of December 08. Any chance it would apply then?

The Bounce Back offer is for a package with hotel & theme park tickets plus the basic dining plan for free (or discounted deluxe dining plan for $32 per adult per night).

You must be a registered guest currently checked in at an official WDW hotel (they'll check while you're on the phone) and must book prior to checking out (on or before Sept. 28, 2007).

Dates of travel for the bounce back free dining are 8/30 - 9/27/08. No mention of other dates.

 

[LWcalif]

I heard about the bounce back offer on Dis before we left. Even wrote down the code to use, but completely forgot about it when we were there last week. Didn't receive anything in the room, and we didn't turn on the TV. I went to the front desk one day to get change, and saw the flyer next to the CM. I asked if it was the bounce back offer, and she said "I don't know, read it and you can find out".

I called the number on the flyer and wanted to book two rooms. They not only checked to make sure we were staying at a WDW resort, but also checked to make sure each of us were a current resort guest.

If you didn't get a chance to book it during your stay, I think they will probably offer it again as they did this year, first to Disney Visa, then to the public. Since Sept. is their slowest time, it's a great way for them to fill up the rooms. This will be our 4th year using free dining and the first using the bounce back offer. Darn those Disney promos. We can't vacation anywhere else!

 

[clkelley]

There was a flyer in each of rooms at POP, and it was on the resort TV information channel. (I make a point to watch that channel each evening to make sure I have park hours right, the weather, etc.)

 

[matysgrandma]

There was a flyer in each of rooms at POP, and it was on the resort TV information channel. (I make a point to watch that channel each evening to make sure I have park hours right, the weather, etc.)

I'm really not sure if there was a flyer in each room or not. I asked at the front desk at check in, just in case I didn't receive one in our room. But once we got to the room, there it was in plain sight. So we went ahead and booked, arriving Sept. 27, 2008, departing October 3, 2008. That way we'll be down there for the Food And Wine Festival, one of our favorites. And we'll get to use those snack credit around the World now!!
They also implied to me that there might not be free dining next year. Though I tend to think they say that to get you to feel that you need to book this bounceback right away. Anyway, for me, I won't have to keep my eyes and ears open for the free dining promo. It's already taken care of.

 

[G8r4evr]

Sounds like Disney may be treating this bounceback offer as they do their pins...just passing them out randomly.

If I didnt received a flyer, even if I had already checked out, I would call and tell them that I was not informed of the offer during my stay, but a friend was, and I would very much like to book the offer now.

JMO =)

 

[TeresaMc]

We had 2 rooms at the WL, we recieved no flyer in either room but did see the resort tv offer to dial 8844 from your room phone....did that!!!! Booked for Sept 5-10 next year at the Grand Floridian.

 

[BroadwayGirl]

If I didnt received a flyer, even if I had already checked out, I would call and tell them that I was not informed of the offer during my stay, but a friend was, and I would very much like to book the offer now.

JMO =)

Ah, but all resort guests ARE being given the information about the bounceback offer in their rooms via the resort information channel. So even without a flyer resort guests have plenty of access to the information. Just like many people don't watch the resort channel, many people also do not read the flyers or tent cards in their rooms. So people who didn't get a flyer really cannot argue that they were not provided with the information and I think Disney will probably stick to their guns about having to book during your stay.

 

[Mickiethepooh]

It seems that SOME people are now calling after returning home and actually being allowed to book.
I wonder if there were SO MANY complaints about missing it while there that they are allowing guests there WERE there during that time.

 

[DznyDreamz]

I was at AKL from 9/14-9/21 and saw no mention of the Bounce Back program in my room or otherwise. I don't think you should be so quick to penalize people who don't spend their time at the hotel glued to the resort tv channel. When we were in our room, my DD6 watched the classic Disney cartoon channel and I sat on my balcony watching the animals in the savannah.

When I return to work tomorrow, I plan to contact Guest Services to see if I can get the program. Whether I get the promotion or not will not impact any one else so I don't see why it should be upsetting people so much. Wouldn't you try if you could?

 

[MiakodaWDW]

Are cast members allowed to post here? I have not been to DIS since I became a CM so somebody tell me, and if so I'll shed some light....

 

[coozieman]

Please feel free to post your response Mia!

 

[MiakodaWDW]

LOL ok thanks....I just wanted to say that I work in the reservation center, and we don't book the BB offer in my dept (you have to call the # on the offer)...but I was told it is available only if you call while you are still in the resort OR by midnight EST the day you check out.

~M~

P.S. I have no idea if there will be free dining next year for 2009 or not. Also I'm not sure how it's decided who will get the offer or not...it MAY depend on the resort you are in or the length or your stay but don't quote me! We don't get this specific info lol

 

[BroadwayGirl]

I was at AKL from 9/14-9/21 and saw no mention of the Bounce Back program in my room or otherwise. I don't think you should be so quick to penalize people who don't spend their time at the hotel glued to the resort tv channel. When we were in our room, my DD6 watched the classic Disney cartoon channel and I sat on my balcony watching the animals in the savannah.

When I return to work tomorrow, I plan to contact Guest Services to see if I can get the program. Whether I get the promotion or not will not impact any one else so I don't see why it should be upsetting people so much. Wouldn't you try if you could?

I haven't read of anybody getting upset about people calling to try to book the bounceback offer after they've returned home from their vacation. Some people, such as myself, are speculating that Disney will consider themselves covered as far as communicating the offer to all resort guests because they broadcast information about the offer on the resort update tv channel in each room. Whether someone chose to watch it or not, the information was available via that channel in each room (unless the tv was broken for the entire stay) which is why many of us suspect that Disney will not readily accept a person's argument that they did not receive notification of the program. Personally, if you want to try to call and get the offer now I wish you well and hope you are successful.