Bought resale add on - contract added to DVC online but no points?

[holden]

Before I call DVC, I thought I'd ask here if anyone has had this happen to them. We bought a resale contract at the same resort we currently own. I just checked online, and it shows the new contract (added as ".1" to our existing number) but it shows no 2015 or 2016 points. It only shows 2017 points available. Could this be because the information isn't fully loaded yet, or is this something I should be concerned about?

The contract we bought was supposed to have all of 2015 and 2016.

 

[suebeelin]

I would call member services ASAP. Check your contract carefully.

 

[DisneyfromDeland]

All of mine showed up the first day with no points available, and then the next day the points were actually loaded into the account.

 

[supersnoop]

It can take a day or two before the points get loaded. I'd wait until Friday before I started calling.

 

[KAT4DISNEY]

If it's still the same it's actually two different people that complete the task of adding the contract. One sets up the account and a second one adds the points. It's not unusual for the whole process to take a day or two. I'd also wait on calling.

 

[holden]

Thanks all! I checked the contract and it does say it includes all of 2015 and 2016. I'll check back in a day or two and call by Friday if they aren't there.

 

[disneynutz]

Thanks all! I checked the contract and it does say it includes all of 2015 and 2016. I'll check back in a day or two and call by Friday if they aren't there.

When and if you call, member administration is who you need to talk to, not member services.

Bill

 

[holden]

Points showed up today! Thanks everyone!

 

[coastalhh]

Good info to know. I didn't know it took a day or two.