I booked with a CM because the WDW website didn't communicate well with my MAC computer. I could look at stuff, but I couldn't get quotes or book. I am also going on my first trip so I had lots of questions. So I called them and they were wonderful. They are so full of info and most are extremely friendly. Of my 4-5 calls trying to make it work with my budget, I only got one nasty. I thanked her, hung up and called back. Everyone else was thumbs up.
Kim