OTUP purchase denied today

[Stargazer65]

The question was asked in this thread below. Do you need to have all your points committed to reservations to purchase OTUP's?

https://www.disboards.com/threads/one-time-use-points-questions.3978784/

Myself and others responded that no, you do not. I think that is the right answer. However, I was just denied purchase today because I had points in my membership available to make a requested modification. I was intending to use my MMB benefit to purchase 12 points and get 12 free. The CM made my modification but said the sale didn't go through because I had points available for the modification. They didn't seem to know of any rule preventing doing what I was doing, my impression was that they just didn't know how to get the system to accept it. I didn't have time to argue it, so I accepted the mod, and ended the call.

I was intending to call back and try again when I had time. Getting the 12 free OTUPs was one of the reasons I bought MMB. Anybody else have that happen? Am I wrong about being allowed to do what I was planning?

 

[Sandisw]

When it was first started, they did require you to be out of points.

It was a way to avoid borrowing. That didn’t last long, and it was changed to allow anytime you wanted to purchase.

It’s possible they have updated rules?

But the rule has always been you can only do it for new reservations…were you trying to buy for a reservation in existence?

If so, it could have been that. While some CMs would do it in the same call, you should have been able to buy for a brand new night.

 

[VGCgroupie]

I always thought I had to be out of points on that contract, not sure why I thought that, I assume that was a rule at some point? But then I saw people saying the opposite. I was out of points on one purchase I know that. My 2nd purchase I cant remember, but I dont think I was.

 

[Stargazer65]

When it was first started, they did require you to be out of points.

It was a way to avoid borrowing. That didn’t last long, and it was changed to allow anytime you wanted to purchase.

It’s possible they have updated rules?

But the rule has always been you can only do it for new reservations…were you trying to buy for a reservation in existence?

If so, it could have been that. While some CMs would do it in the same call, you should have been able to buy for a brand new night.

I couldn't find any new rules regarding it. I was adding on an extra night for an existing reservation. I did it last year and had no issues, I know I was not out of points because I carried over points.

I suppose I could make a dummy reservation and use up my points to get OTUPs but maybe it's not worth the trouble considering I'd just be spending money for points I don't really need.

 

[Brian Noble]

I think this was CM error. I suspect if you call back, you will get a different answer.

 

[Sandisw]

I couldn't find any new rules regarding it. I was adding on an extra night for an existing reservation. I did it last year and had no issues, I know I was not out of points because I carried over points.

I suppose I could make a dummy reservation and use up my points to get OTUPs but maybe it's not worth the trouble considering I'd just be spending money for points I don't really need.

It could be the modification piece that was the issue.

Its supposed to be for a brand new reservation and maybe opening up another one done is seen as the issue if that trip was made more than 7 months out?

Maybe last year the CM did the two steps while on the phone.

 

[VGCgroupie]

It could be the modification piece that was the issue.

Its supposed to be for a brand new reservation and maybe opening up another one done is seen as the issue if that trip was made more than 7 months out?

Maybe last year the CM did the two steps while on the phone.

When I did one of mine I was modifying to add a night.

 

[Sandisw]

When I did one of mine I was modifying to add a night.

I know people have but it’s supposed to be a new one.

Just saying that maybe that is why the CM had trouble doing it?

 

[VGCgroupie]

I would call again and see what happens. Let us know.

 

[Girlstar30]

Wow I thought u had to be out of points too

 

[Jonnnyap]

This might be slightly different than what you’re trying to do, but I successfully purchased MMB and immediately purchased 12 BOGO OTUP (24 net) and used those points and other points I had to renew APs. I had left over points when I completed all of this. So it seems you should be able to buy BOGO OTUP if you have MMB regardless of how many other points you have. If they’re not used for a reservation immediately, then the strategy others above suggest (make and then cancel the reservation) would result in points landing as you desire.

Good luck!

 

[Cfabar1]

I'll be curious how it goes if you call back...

for example, I have 9 points I can bank next year... I'd prefer to bank them and just buy the OTUP...

 

[Moonspinner]

Just book up all your other points and by the points. Then unbook your points.