John,
That is so funny that you mentioned Duncan! Duncan is the CM I was speaking about in my post! We got Duncan when he was brand new and just learning and he did take awhile to check us in but he was so sweet. We got to know Duncan after this trip quite well and he was always such a pleasure and quickly became very efficient at his job, so when we went to BWV and he was not there we were disappointed. But then we found him in Epcot, so now we always stop by to say hello to Duncan. He works in Innoventions where they take a video email with your voice to send to family and friends. I asked him why he left BWV and he told me he just wanted a change and that he is very happy working at Epcot. He is such a sweetheart, we agree with you 100%, Duncan is a CM that gives guests Disney magic A++++! It was truely BWV loss when they lost Duncan, and Epcots gain.