We have stayed at numerous Disney properties and the Villas at Wilderness lodge. We just got back from an 8 day trip at the BWV and I have to say that I am very disappointed. First, the check in time for the BWVs is extremely long. It should not take 15 minutes to check a DVC member into the villas when we were not even purchasing tickets to the parks. Second, I can understand our rooms not being ready when we checked in but I resented having to in effect check in again to find out where our rooms were after we came back from the parks. Even then, we were not given a welcome home package or any park materials, Third, we put the incidentials on my American Express card which entitled us to some sort of lanyard my DW wanted. We never received this lanyard after repeatedly asking for it. Foruth, it took the Guest Service CM 15 minutes to figure out how to sell me tickets for DisneyQuest. I do not remember it being such a slow process checking in when we stayed at the WLVs. Is there a particular problem with the BWVs or is the checkin process reallly a 15 minute process.