BLT/Contemporary Staff

[andreadoiron]

We have only stayed at BLT once in May 2011. I have to say we had the best check in experience ever there. The CM who checked us in spent about 15 minutes helping me pick the best room. He kept saying "you are an owner, you should be able to pick your room". I've never had a CM let us do that! I also got bronchitis while we were there and the concierge desk was helpful in giving us info as to options for a pharmacy and doctor in the area. Maybe it was unusual but we had great service there and are looking forward to going back in October.

wow, what a great experience! i did not have that kind of service in april but it could be that it was a very busy time. the front desk and staff were pleasant but my room requests were not honored and my room was not ready at 3:30pm...felt it was unusual to not be able to check in a little bit early and i've always had the requests honored before so was kind of shocked. we've come to expect a high level of service from disney and your experience shows that it still does happen

 

[okiedokieartichoke]

Not to purposely bash anyone in particular but, as a former CM who worked at contemporary/BLT I have to say that many of the guests we encountered at the front desk were some of the worst. I also worked in other disney resorts at the front desk and had a much easier experience with them (DVC or non-DVC). I'm not making any excuses for the CM's who work there now (which is a totally different staff than when I worked there in 2009) but I feel that those guests attitudes can certainly rub off on you after you deal with it day in and day out. I think I got yelled at by a guest for something completely ridiculous at least two or three times a day. And there is nothing you can do about it but be super friendly and accommodating. Again, not making any excuses for anyone, but I think that the guests that visit the Contemporary play a big role in the attitudes of the cast members. Just my Opinion!!! My advice...even if you have a problem you need help with, don't take it out on the person helping you. It will make their job SO much easier. And if all you are doing is checking in or have a quick question, it doesn't hurt to at least be friendly! : )

 

[jakenjess]

We were just there the week of the 15th and had overall a very good experience. Check-in was smooth and room was ready in the AM. We had some ticket issues and the concierge desk was very pleasant and helpful. The only rude encounter we had was a CM at the desk at BLT when my DH was inquiring about the locations of the trash/recycling room and ice machines (why can't they put this info in the rooms???). He seemed quite put out by the question, and rattled off quickly the floors, then when DH tried to clarify he said, "just leave the trash in the hall." Sorry, we were just trying to do the right thing!

 

[HotdogDncrs]

We've always had friendly service upon check in at BLT. There are usually managers standing in the lobby greeting guests as they get into line. BLT is the only resort where my boys have been given paper pirate hats or other small trinkets at check in. The only complaint I would have is that if you happen to be arriving when a group of convention guests do, the line fills up very quickly. On the flip side, I have seen them put out refreshments and cookies for those waiting in line when this does happen.

The one area of service that could use improvement in my opinion is bell services. They get bogged down with the number of guests using the service, and we have had to stand outside waiting for our luggage for quite some time. I've never had issues with them when they are coming to get luggage, or deliver it to our room.

 

[DizDays]

Not to purposely bash anyone in particular but, as a former CM who worked at contemporary/BLT I have to say that many of the guests we encountered at the front desk were some of the worst. I also worked in other disney resorts at the front desk and had a much easier experience with them (DVC or non-DVC). I'm not making any excuses for the CM's who work there now (which is a totally different staff than when I worked there in 2009) but I feel that those guests attitudes can certainly rub off on you after you deal with it day in and day out. I think I got yelled at by a guest for something completely ridiculous at least two or three times a day. And there is nothing you can do about it but be super friendly and accommodating. Again, not making any excuses for anyone, but I think that the guests that visit the Contemporary play a big role in the attitudes of the cast members. Just my Opinion!!! My advice...even if you have a problem you need help with, don't take it out on the person helping you. It will make their job SO much easier. And if all you are doing is checking in or have a quick question, it doesn't hurt to at least be friendly! : )

OkieDokie: Why do you think that is? That seems odd that CR would get a larger portion of cranky guests. I'm sure you're right, but I can't understand why that would be. Any ideas?

 

[atmail35]

We were just at BLT and we had the best CM check us in...so wonderful that DD wanted to visit her each night. BTW, is there away for us to send a note to the CM's supervisor to commend them?

I did visit the concierge on the last day and the CM was a little stand off-ish, but it wasn't horrible.

We had great service at Contempo, Wave, Chef Mickey and Cali Grille. This was our third visit and I have no complaints, but maybe because I have not experienced other resorts I have not way of comparing? I still thought everyone was very nice.