Whatever doesn't kill us makes us stronger, right? On the other hand whatever does kill us makes us dead, but that's beside the point.
And yeah, having done a couple of years in tech support myself (at the notorious Keane Federal Pentitentary and Tech Support Call Center) I can certainly relate.
Remember: Tech Support people don't go to Hell; They're already doing time in Purgatory.
I just sent that "remember" quote to my co-worker (another Tier 2 rep). She's out to lunch, but she will get a huge kick out of that considering our past week!
Are you serious about the Federal Pentitentary?!!?!
Kudos to Tier II reps! Greatest Tier II call I ever took was a guy who was convinced that all cell phones were owned by CIA and that the "internet troopers" were stalking him. I gotta agree with you one the family! They are the best!
Oh my!
That is an awesome call!
My favorite call EVER was as a Tier 1 Rep and it went something like this:
Caller: The Heatmaps won't print in color.
Me: Hmmm...let me do a quick test here.
<printed heatmap to color printer, sure enough they are in color>
Me: When you print something else to that printer, does it come out in color?
Caller: Let me try...
<she tests>
Caller: No, it's just black and white!
Me: It sounds like you aren't printing to a color printer.
Caller: Oooooh.
GB-great update! Sorry to hear about the ladder, but glad he's healing well.
I have to admit, I chuckled out loud at your upcoming entry title
But really...oh no...
Just adds to the adventure, eh?
I so wish Perkins still did the breadbowl salads. I loved the breadbowls!
Love the pics too!! Very sweet.