This!
Last year when all the openings didn't happen WL was one of them which we were booked for August. When they announced the closure, I called and the CM would only offered DVC rooms with sofa beds in various places, which wouldn't work for my family. So after 7 hours on hold, we ended up at an AoA suite but the CM charged me more for it than what we paid for WL. I just wanted things settled and I hadn't thought it through clearly.
The next day I wasn't happy at all and frustrated we were paying more to stay at AoA than WL. Spoke to Guest Services and she was shocked and said I never should have been charged. I think because of that, they wanted to make it right. She immediately refunded me and moved us to Poly (which of course didn't open, so we went through it all again a few weeks later....
. )
Definitely speak with Guest Services. CM's don't have the same abilities to make changes they do. As mentioned, within reason.
Edited to add: I did feel pressured when we were moved from WL. If not for these boards, I wouldn't have known what to do the next day (there is a great thread somewhere about resorts not opening).