Big Surprise in Room @ BCV UPDATE! 11/2

[lisareniff]

I am not addressing what did or did not happen with the OP but for future travelers to any Disney resort.

Do not call the Front Desk from your room, you get the Call Center and truthfully they are not very efficient. They say they are passing on the messages, but very few get through.

Go to the Front Desk in person, ask for the on duty manager. There is one there 24/7. Wait at the desk for this person. Usually unless they are out on the property with a problem, they are in the office there at the Front Desk, so the wait time is minimal.

Then take the manager to your room and have them personally deal with your problem.

Problem solved then.

Thanks Sammie! Great info!

 

[Scratch42]

I am not addressing what did or did not happen with the OP but for future travelers to any Disney resort.

Do not call the Front Desk from your room, you get the Call Center and truthfully they are not very efficient. They say they are passing on the messages, but very few get through.

Go to the Front Desk in person, ask for the on duty manager. There is one there 24/7. Wait at the desk for this person. Usually unless they are out on the property with a problem, they are in the office there at the Front Desk, so the wait time is minimal.

Then take the manager to your room and have them personally deal with your problem.

Problem solved then.

Thanks Sammie!

I'll remember this as I'm heading to BCV this Friday!

DD will absolutely freak if this happens to us!

EEWW!

 

[MIDisFan]

Palmetto bugs? You sat up all night because of Palmetto bugs? Really?

If my wife or one of my 3 daughters had seen anything short of an ant, they would have had us sleeping in the car.

 

[cdmickey]

I think I would be more put off by having the insecticide sprayed in my room than just removing the bug myself. They're big, they can fly, but often times just run for a dark corner. They don't bite, crush quite easily and other than the ick factor can be handled without all the drama that was related in this story. I'm thinking 'mountain out of a molehill' here; sorry. I will give you this, you had a concern and perhaps the front desk didn't react as best it could.

 

[MiaSRN62]

cdmickey says : I think I would be more put off by having the insecticide sprayed in my room than just removing the bug myself.

from the OP : we were horrified by roaches crawling on the walls.

It sounds like it was more than just one simple bug to remove......the OP stated "bugs" and "walls", which leads me to believe there was more than just one of these critters in there.

I Love DVC says : Wow!!! After hearing so many bad things about BCV (roaches, filthy rooms, torn furniture), I don't think I'd ever want to stay there. Glad we own at SSR instead.....

Unfortunately, I think this could happen anywhere and at any resort.

 

[chris1gill]

we had a problem when we were staying at the BCV, not roaches, but anyways email the BCV resort and manager should contact you. I was contacted in about a week. And the funny thing is the manager said about 100 times, you should have asked for a manager.

Ugh, I agree, email the BCV resort & manager.... I would have sat in that lobby all night long until they got someone in that unit to fumigate, or at least given me something to do it myself... OMG, I can't even believe that... You know? I think I'd call member services over this one, I'm sorry, but in no way should this ever be accepted at any resort, nevermind a Disney resort.... they should have addressed this immediately with something (even if it was a can of bug spray!) God, I think I'll bring my own bug spray from now on YUCK....

 

[Simba's Mom]

There is/was a "love bug" problem the past several weeks at WDW. I just got back over a week ago. They were everywhere ! I was at VWL....friends were at POP. These bugs were indeed all over the door---and they did fly in when you opened the door. They were in the monorails....the busses etc. They would land on you simply strolling down Main Street. But roaches in your room are a different story. I think Keishashadow had every right to be upset and call management despite what llrain thinks. I think she should have gotten some sort of follow-up from them.

I was told by more than one person that the love bugs somehow keep the roach population down-either they eat roaches or they eat roach larva. If that's true, I'll put up with lovebugs!

 

[BCV23]

Are you sure they weren't love bugs? Especially when they are....communicating , they look like roaches to me.They were all over our lanai at BCV a few weeks ago. Coming in after Illuminations, I would squeeze through the door as fast as possible and a bugger or two would get in anyway. I really hate killing any bugs and at first was picking them up with a kleenex and putting them out. By the end of the week, I'd just sweep them to the door and out!

As Sammie said, calling the front desk or Guest Services is pretty much hopeless. But I would have tried Housekeeping first. I've found them to be extremely responsive at BCV.

I also think that people leaving the lanai doors open continues to be a problem. What are they thinking? This trip, I was so glad to see the pool door closed though..yay! Last trip it was almost continually open.

Glad your vacation improved and sorry that you got no response immediately.

 

[debbiepump]

Wow! I'd be sleeping in the lobby! We were just at the BCV last week and all four of us commented on how many empty rooms there were there. There's always a 'manager' of some sort on duty, whether on property at that time or not.

 

[JandD Mom]

Every time I read about a problem with a unit on these boards, it seems the complaints are usually about BC. It seems that a common complaint here is that BC staff is not very helpful when confronted with a problem. You don't see this complaint as often at other DVC properties.

Are they having management problems at BC?

 

[diznyfanatic]

Sorry your trip started off badly and I hope you will follow up with DVC and let us know how it turns out. I would have been upset by the lack of response as well.

Originally Posted by Viki
Palmetto bugs? You sat up all night because of Palmetto bugs? Really?

I'm guessing there are lots of people from other regions of the country or even internationally who have absolutely no experience with Palmetto bugs.

Living in the Midwest my whole life, I had never heard of, or seen, a Palmetto bug until I was an adult and my parents bought a condo in Sarasota. I thought it was the biggest cockroach I had ever seen and nearly flipped out.

The fact that they are harmless still doesn't mean I want to wake up with them crawling all over me or my grandkids, and would result in me fretting about it to the point of not sleeping. I'd want moved; end of story for me.

Originally Posted by JandD Mom
Every time I read about a problem with a unit on these boards, it seems the complaints are usually about BC. It seems that a common complaint here is that BC staff is not very helpful when confronted with a problem. You don't see this complaint as often at other DVC properties.

While I would agree that there does seem to be a lot of issues posted about BC on these boards, what concerns me more is the response by Disney and DVC in handling, or more accurately, NOT handling these issues.

Not limited only to BC as there have been negative things posted about each of the resorts, but I've lost track of how many times someone reports here that they couldn't even get a return phone call, much less a resolution to the problem.

Sammie's suggestion is a good one and one that I will remember, but Disney & DVC need to remember to do their part as well. Disney used to be the standard by which many companies modeled their customer service training programs.

I know that we live in a vacuum somewhat on these boards, but it does feel like Disney's overall attention to detail and cutting edge customer service has some issues that need to be addressed. I hope they are listening.

 

[keishashadow]

Thanks for all the support!

Um, these weren't the love bugs (they were swarming when we were there, got a lecture on them from bus driver - every thing important I learned about Disney has come from the bus drivers lol).

BTW, the room in question was #527 (great view of Epcot fireworks, just hard to enjoy with the bug issue).

Afraid to confirm there wasn't just one, moreso too many to count. Kept worrying that they were nested under the carpet where they tended to scamper when approached. Forget Bug's Life, I sent many to their happy place that night.

BTW, DSs told ex the story (who found it hysterically funny of course) since he is an exterminator. He indicates that you can call them palmetto bugs but, they're essentially a southern version of their nasty northern counterparts.

I'm not a real girly, girl; tent camp, fish, ect. but; the thought of a swarm of these critters crawling over me during the night was unsettling.

Must say I was more discouraged by the lack of customer service than the bugs. Still don't understand why if I were paying cash I'd immediately have been moved to another resort but, on points the only viable solution was another unit @ the resort (not available though)...made us feel like second-class citizens.

to quote my DH "welcome home my *ss".

 

[rwcmath]

So, as I read this, I get the feeling that you didn't get immediate attention that night because you didn't go to the front desk and act like you expect them to do something because you were not going to stay in a room that could have bugs walking across you during the night. Is that what a person should do? I couldn't sleep in the conditions described, and I want to know what to do if that happens to me.

The folder that I take is full of things like what to do if the thermostat needs over-riding. I hope I remember to do the things that I have planned in all of these scenerios.

rwc

 

[thirtycats]

OOPS!!!! meant to start new thread. Does anyone know how to delete a post????? help!!!!

 

[mikayla73]

Palmetto bugs? You sat up all night because of Palmetto bugs? Really?

I would have been in the lobby all night or until I got another room, exterminating wouldn't have even been enough. I would have been afraid to leave my stuff in the room, because if any of them came home with me **shudder**

keishashadow - Let us know how it turns out. I am glad you still had a great time dispite the bug issue.

 

[nisiemouse]

Thanks for posting. We are headed to a BCV studio in the am. I don't think I could have slept either (and I know my daughter would freak out).

 

[keishashadow]

Thanks for posting. We are headed to a BCV studio in the am. I don't think I could have slept either (and I know my daughter would freak out).

Have a great trip...I'm sure this situation was a fluke, assume all units are sprayed on a regular basis to avoid this from happening. Would think if it were common, we'd hear about it here.

Might want to ask for #527...at least you'll know it's been de-bugged recently!

BTW, spoke to my guide today re this situation. He seemed genuinely disturbed. Especially when I mentioned that this put the kabosh on a proposed BCV purchase.

 

[Sammie]

So, as I read this, I get the feeling that you didn't get immediate attention that night because you didn't go to the front desk and act like you expect them to do something because you were not going to stay in a room that could have bugs walking across you during the night. Is that what a person should do? I couldn't sleep in the conditions described, and I want to know what to do if that happens to me.

The folder that I take is full of things like what to do if the thermostat needs over-riding. I hope I remember to do the things that I have planned in all of these scenerios.

rwc

Definitely deal with the situation at the Front Desk. As I posted calls go to the Call Center. Not a good place for getting messages to the right people. No excuse, but one can't blame a manager for not calling you back if they don't get a message.

Dealing with someone face to face and actually letting them see the problem is always best. Sadly some people will make up issues hoping for compensation.

Therefore the best course is let the manager see the bugs. That way they can't say latter when they go to spray the room, they did not see any. Well of course not, as by then they were all taken care of.

 

[SoCalKDG]

By the way, did you get any photos of the bugs?

Since I take close to a 1000 pictures every Disney trip(don't you just love digital) I would have snapped 5-10 pictures of this. Then casually mentioned to the front desk that every Disney fan site I frequent will be seeing these photos.

 

[kimberh]

Sammie, thanks for the info on the call center, I sure thought when I called I was talking to the front desk. Sorry about the bug. They do fly. We have those pesty things here in South Carolina. I have chased a few as they come in the door. I sure am glad I went to the front desk last week about DGD Birthday At VWL. I had called it in when I made the reservation in March but I wanted to verify and sure enough, it wasn't on it. The front desk handled it for me and all was great!!!