Beware of villa doors with 2 peep holes -

poolgirl

Earning My Ears
Joined
Oct 2, 2001
Messages
37
unless you are handicapped.

We just returned from 12 nights at BCV. Boy were we disappointed as we stepped into our 1BR at BCV and rounded the corner into the kitchen. I said to DH "This looks different than last year" but he said "looks the same to me". As he went down to our rental car to get all of the food we purchased for the next 12 days - I walked into the bathroom. I was so-ooooooooooo disappointed.

Maybe I'm weird but I'll never forget when DH and I went to the Boardwalk to see DVC units and decide if we wanted to buy in. Let me tell you, when we first walked into the 1BR we were wowed! But when we ever saw that bathroom with the jetted tub, the great big corner glass shower, two vanities and the separate toilet area - that attached to a KING sized bed -we were SOLD!!!

The bathroom has a small grey tiled walk in shower with stainless steel handicapped rails and stainless/plastic chair that folds down from the wall. There is no glass just a shower curtain. There are no vanities so a wheel chair can fit under it - so there is almost no space to put your toiletries such as makeup, hairspray, toothbrush and paste ,etc... since there were no drawers or cabinets. DH walked in and said "It looks like a locker room at the gym" my response was "I think it looks like a fancy bathroom at the hospital"

The bed is lower than a regular bed as well as the kitchen also has no cabinets under the sink to accomodate a wheelchair (so your garbage is out in the open) and all of your counter tops are much lower. The big chair is also missing to accomodate for the wheelchair. Also there no slider with a terrace in the BR - just a window.

We understand that requirement that Disney needs to meet handicapped codes. But this was booked 12 months in advance and was only our 2nd trip home to our home resort. We promptly called down to the front desk but were told that there was only handicapped rooms available. We checked in at 4pm and all the non-handicapped rooms are gone? After several conversations with the manager - we were told that we could switch the next day. We would be allowed to keep all food in the room until we checked into the next room the following day. She also provided us a letter which is good for 1 night in a 1BR at BCV next year. That was nice of her - but it sure would have been easier if we could have just settled in.

FYI - we received a phone call @ 8:30am asking us if we would like to still switch rooms- which we did - and needed to have everything ready for pickup by the bellmen by 11am . NO such deal as keeping everything in the room till the next checkin - they did keep the stuff we needed to frozen or refrigerated in a cooler for us.

Other than that - the trip was great. Some DIS'ers like to look for views - we'll always ask for no handicapped rooms PLEASE!

:earsgirl: :earsboy:
 
Thanks for the information!!!!! We are new SSR owners and I've been trying to think of the requests we want. The main one had been non smoking and now I'll add no handicapped room. I don't think we are real particular about views -- we usually booked a standard view room anyway. I hope you enjoyed the rest of your stay!

Thanks again!

::MickeyMo
 
Thanks for the info. I have also heard others complain about the handicap rooms. I have never seen one in person, however, from your description of it, I know I would not want to stay in one. I am 5'10" and my DH is 6'3". The shorter counters would never work for us.
I will definately request to not get one of those rooms.
 
Very good to know, poolgirl. Sorry this happened to you but it is very nice of you to share this with us. Thanks.
 

I agree, the handicapped rooms are a disappointment.
I took my family on a vacation last May. There were 8 of us at the BCV in a two bedroom, and 5 at OKW in a 1 bedroom.
The two bedroom was a lock-out and Handicapped. The bathroom was not pretty with that ugly white/yellowed shower curtain. And having the garbage right out in the open in the kitchen was a big mess. I can't tell you how many times we knocked it over.
I did complain and was told that there was no 2 bedrooms available but they would give me a 1 bedroom and lock off the studio for my family. The whole reason for getting a 2 bedroom was so we could be together.
We stayed where were were but I was not happy. My brither and SIL had never been to WDW and I wanted to show off the DVC. Instead I got one of the ugliest rooms.
And I had planned on spending some time out on the balcony, but we had three of the smallest balconies. We were up on the top floor and had the walls instead of railings. So when we sat down all we saw was the sky and the walls. I asked for pool view and I could see the quiet pool when I stood up. I had hoped we could sit on the balcony and let the kids watch the people in the pool. Instead we locked the doors to the balcony because we were afraid the kids would climb up on the chairs to see out and fall. We didn't use the balcony all week for fear that someone would forget to lock the doors.
So I always ask now for No Lock-Out, No Handicapped room, and No Smoking. Peggie
 
Another good idea is, when you check in, get confirmation before you leave the front desk, that the room they just assigned to you is NOT handicap. No use schlepping all your things in only to find out it IS handicapped (happened to me). :wave2:
 
I understand the need to have accessible rooms, but in my opinion, these rooms should not be interchangeable with non accessible rooms. Just like parking spaces. Just because no one is parked there doesnt mean you can park there. Those spaces are not interchangeable.

Accessible should be a guaranteed room category for those that request it. If you do not request it you should not receive one, unless they let you know at the time of reservation that's all there is available and you don't want to switch your dates. Accessible units should not be counted in the Room Ready inventory.

PoolGirl, I agree When we toured the models, we purchased based on the models and if you book at the 11 month window they should be able to guarantee that you will not receive one of these units. This is our home away from home, and we purchased based on all the amenities presented to us on that tour. I did not tour one model of an Accessible unit nor was it offered. To receive anything different is bait and switch. I know this is a little strong, but that's how disappointed I would be.

Im not saying that we won't need an accessible unit over the next 50 years, but we don't require one now and would be extremely dissappointed to receive one if we booked in our home priority window.

Non Accessible to me is far more important than view or distance from elevators. If given the choice, I would change my reservation dates to ensure I received a room with a whirlpool tub
and standard vanities. I know this is not an option now, but it should be.
Thanks for posting your experience.
 
Thanks for the valuable information poolgirl. Very good points Liferbabe!!

A question: Does one only have to wory about this with one and two bedrooms or are some studios also handicapped accesssible? Thanks.:D
 
Does one only have to wory about this with one and two bedrooms or are some studios also handicapped accesssible?
Yes, there are handicapped accessible studios. These units can be especially problematic for families with young children along since they have only a roll-in shower, and no bath tub at all.
Another good idea is, when you check in, get confirmation before you leave the front desk, that the room they just assigned to you is NOT handicap.
Good advice. Unfortunately, on my first-ever stay at the BCV (September of 2002), I asked the front-desk CM if my requests of non-smoking, non-handicapped had been met He said yes. However, when I opened up the studio door, there was the roll-in shower. :( Fortunately, after making the trek back to the front desk, a different CM was able to quickly change my room assignment. :D
 
Originally posted by LIFERBABE
I understand the need to have accessible rooms, but in my opinion, these rooms should not be interchangeable with non accessible rooms. Just like parking spaces. Just because no one is parked there doesnt mean you can park there. Those spaces are not interchangeable.

You are absolutely right. What if someone checked in after us who really needed an accessbile room and were told they couldn't get one because non were available. That would be really sad.:(
 
Originally posted by cgcw
You are absolutely right. What if someone checked in after us who really needed an accessbile room and were told they couldn't get one because non were available. That would be really sad.:(
I always wonder about that too! It seems to me they give them out WAY too early.
 
I would love to see a reckoning of HA units.

What percentage of DVC units are HA?

How percentage of those units get occupied with people needing them?

Those that are asking for a special catagory would be very interested in that lat question. I suspect that way less than half of all HA rooms are used by people who need them each night. I am just guessing, but out of 300 rooms at DVC resort X, 30 are HA? I think its less than that, let's say 15 or 5%. by the time ten months rolls around, the entire resort is full(First two weeks of Dec), but only five of the fifteen HA rooms are reserved, when do these start getting handed out to all? Ever?

I think that they probably have too many HA rooms, but that is what left leaning political correctness gets you, a system that doesn't work.
 
yes those 2 peep holes are dead give aways. We had our first experience with a handicapp room a few weeks ago at BWV. We were only spending one night in a studio before going on the 4 day wonder. We were so excitted when our room was literally only 2 doors away from the lobby but boy were we disapointed when we saw the bathroom. It was awful but we figured it was only one night and survived. I thought the people that complained about the handicapped rooms were just complainers until I got one! Iwill now make sure before I go to my assigned room to ask if it is a handicapped unit.

After the cruise we spent one night at the Contemporary Tower room and sure enought we also got a handicapp room. This room wasn't as bad because it had a tub and not just the shower. So we got a full tour of handicap rooms on our resent trip and again from now on I will ask if the room is handicapped before I leave the front desk.
 
GOOD SERVICE DEPENDS ON GOOD COMMUNICATION-
this handicapped room issue comes up all the time..not just at DIsney..I run into this at hotels all over the country...the front desk HAS to know that they are putting you into a HA room when they do it...yet they say nothing...that is inexcusably bad service in my mind and it needs to stop...I will never leave the front desk again without asking if they are giving me a HA room (against my wishes) if I have time I will have a word with the manager about appropriately communicating with guests about this--For those that don't mind- communicating to them would be no big deal...for those that do it would save a lot of unrest and unhappiness...why hotels are not trained to do this I do not understand...and for once I actually agree with Rich--this is an example of a badly planned system based on good motives and hope that motives alone will be enough.
 
Originally posted by Richyams
I think that they probably have too many HA rooms, but that is what left leaning political correctness gets you, a system that doesn't work.

I remember reading way back when that someone believed this was planning ahead. They expect the number of HA requests to soar as we reach 2040 and on...:smooth:

(OK maybe that was just a good copout!)
 
So not to experience this HA room let down...

Can anyone advised the BCV room numbers that are HA so I can ensure we do not rec'v a HA room for our March/April vacation?
 
I always ask at the front desk when we are checking in if the room is handicapped or not. It's easier than trying to consult a list of room numbers, which may not be complete.
 
I think that they probably have too many HA rooms, but that is what left leaning political correctness gets you, a system that doesn't work.

I hope none of us who do not need HA today need them in the future and have to eat words like the ones above

C'mon people, if you get put in an HA room on a couple of occassions between now and 2042 is it really that big an issue?

:duck:

thanks
jaysue
 
Based by a few responses on this string, I would venture to say that not everyone has been surprised by the fact that they received a handicapped accessible room without asking or being told about being put in this room.

Lately I have found that I am put in HA rooms more often than not when I travel...not because I request them, but because front desk clerks seem to think its okay to do this to a middle age female traveling alone. I have really only had one case when I asked to be moved due to a severe lack in cleanliness of the room...not the amenities. Based on my past experience, I too have learned to ask before I leave the front desk...but I've also been surprised even though I've asked. Not a full proof plan, but it does help with hotel management when you come back to complain.

I agree with PKS44 in that front desk clerks & reservationists in ALL hotels/resort chains should be trained to inform/communicate when a guest is being put into a HA room. This should definitely be done at the time a reservation is made IF there are trully NO OTHER rooms available. I don't see that HA is any different than when non-smoking / smoking request rooms can't be honored.

I'm glad that DVC handled the situation appropriately when it was brought to their attention, but maybe all of us should be asking more appropriate questions like...

....Why aren't the DVC/DISNEY HA rooms up to par with the regular rooms?
....Why should folks that need this extra assistance have to forego some of the magic touches & basic pixie dust?
....Why are we willing to complain about these rooms, rather than ask why these accomodations aren't more appropriate?

I hope that Disney is monitoring this strings as they should work to improve their HA room designs. Based on the various HA rooms that I've stayed in at number of hotels & resorts, there are AWESOME ways to design handicap accessible rooms/suites.

Just my thoughts...
 
Daydreamin,

Please explain what you mean by the HA rooms not being up to Disney standards? If you're talking about lack of cupboard space...they must allow room for wheels and ECVs to negotiate turns. Roll in showers are often also a necessity. I have yet to stay in a HA room that I would classify as "substandard". I will be in my mid-80s when 2042 rolls around, if I am still living and able to travel, I may need a HA room..be happy they have them.

As far as a ressie that states you will NOT have an HA room...any room can go down at anytime for various reasons...the folks checking out may have destroyed it, there may be mechanical/plumbing problems that require more than 24 hours to fix, fire (God forbid), late arrival of contracted appliances for upgrade/rehab sending the rehab schedule into a tailspin.

Good grief, I understand parents with little children wanting a bathtub, and I would hope the front desk tries to accomodate them..but for adults, will it really make or break a vacation if you have to spend a few hours per day/night in a HA room?
 















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