Better Enforcement of Rules

[rinkwide]

...
Unattended young kids in the hot tubs
...

i.e. anyone under 30.

 

[Mickmse2002]

Personally I think those that are rules you post (the last is not) should be enforced 100% of the time. The pool should be closed and any violators warned, then acted against if necessary. Young kids in the hot tub is a health hazard. Occupancy should be enforced 100% of the time as written. Using Valet parking to go to the parks is wrong and should not be allowed. Personally I see nothing appropriate about being flexibile in any of those areas.

Yes, I know you don't see anything appropriate in being flexible. But my point was, and continues to be, that a huge portion of DVC consumers want and like the relaxed position of DVC on these issues as they continue to do these things and will kick, holler and scream if DVC were to go to a zero-tolerance enforcement posture on ALL rules.

 

[carolina_yankee]

To be honest, I've never had my vacation diminished in any way by the occasionally tolerated infraction of public rules at WDW. It's that kind of place - most people are considerate most of the time.

I do think rule infractions that can seriously harm another person's vacation should be thoroughly monitored and dealt with. The check-out hour is one, and the smoking rule is another. However, there has to a be a middle way. OKW and SSR seem to do well with designated smoking areas because their designs. Surely there's a similar opportunity in other resorts. Likewise, the check-out hour. I'd be in favor of extremely strict enforcement if check-out was extended from 11 am to Noon, like many hotels now have. It could be monitored by having to dial the front desk or having video check-out, like most major hotels do. No check-out by noon, $25 for each period of time until check-out.

However, it's not realistic to a "rules are rules" attitude for every single rule in every single circumstance. What do you do if a family of 5 show up for their 1 BR, requesting Non-Smokin, and all NS 1 BRs are taken? If the family is willing to take an NS studio instead of a smoking-optional 1 BR, I know what decision I'd make as a manager. . . .

Discretion with rule enforcements give management the opportunity to correct customer service problems and other mishaps, and that's important for any business to have.

Personally, though, I'll go with 100% strict enforcement if every DVC member uses their Fastpasses only during the 1 hour alotted return time, doesn't go more than 1 mph over the speed limit when on property, never brings back a refillable mug from a previous trip, and only rents points to family and friends when they can't use them themselves!!

Dirk

 

[alldiz]

I am a new dvc member......interesting comments...

The smoking issue....I can see is a very charged issue.....

But until the politicians ban smoking and stop collecting the millions
of tax dollars created by their purchase....
Give smokers....THEIR OWN ROOM...to smoke in....

In fact make 1 building smoking( far end of property...)
that nobody wants anyway...Ya know....like ...ssr carousel....section...
everyone been complaining about....

Smoking should never be allowed in common area...ie pool...

Being a new dvc owner.....someone explain please....

I always get extra blankets....i didnt know that would be a problem
at my dvc.....CAN I PAY EXTRA....

I notice a lot of people get uptight around here for trivial things....
How does the "real world" feel
Certainly cant be as good as wdw....even with all these complaints...

The reason everyone loves wdw....is because they try to make
everyone feel special and wanted....
I dont think wdw will have the same magical appeal with
the enforcement police walking around...

I think for the most part people are good and try to follow the
rules....there will always be a SLY ONE....trying to abuse the
rules....but that is life....and we move on...
peace
Kerri

 

[MojitoMiss]

I notice a lot of people get uptight around here for trivial things....
How does the "real world" feel
Certainly cant be as good as wdw....even with all these complaints...


I think for the most part people are good and try to follow the
rules....there will always be a SLY ONE....trying to abuse the
rules....but that is life....and we move on...
peace
Kerri

Well said.


MM

 

[3DisneyKids]

I am a new dvc member......interesting comments...

The smoking issue....I can see is a very charged issue.....

But until the politicians ban smoking and stop collecting the millions
of tax dollars created by their purchase....
Give smokers....THEIR OWN ROOM...to smoke in....

In fact make 1 building smoking( far end of property...)
that nobody wants anyway...Ya know....like ...ssr carousel....section...
everyone been complaining about....

Smoking should never be allowed in common area...ie pool...

Being a new dvc owner.....someone explain please....

I always get extra blankets....i didnt know that would be a problem
at my dvc.....CAN I PAY EXTRA....

I notice a lot of people get uptight around here for trivial things....
How does the "real world" feel
Certainly cant be as good as wdw....even with all these complaints...

The reason everyone loves wdw....is because they try to make
everyone feel special and wanted....
I dont think wdw will have the same magical appeal with
the enforcement police walking around...

I think for the most part people are good and try to follow the
rules....there will always be a SLY ONE....trying to abuse the
rules....but that is life....and we move on...
peace
Kerri

First, as you are a new DVC'ers let me say WELCOME HOME!

Second, as you are a new DVC'er, let me kindly ask you NOT to resort bash. You do not own at SSR, you have never stayed in the Carousel, some of us love it and certainly don't want it designated as smoking only. Thanks.

Yes, we are a very picky crowd here, you are totally right about that. For many of us here, DVC is our hobby and our passion, and because of that we truly enjoy debating the ins and outs, the pros and cons, the rules and the should-be rules, and so on. LOL--just wait until your first towel thread...

Back to the topic at hand...

I have witnessed people breaking most of the rules mentioned here..smoking, pool hours, kids in hot tubs and so on. For the most part, it doesn't really impact our trip one bit.

As for enforcement, I have the best solution for that. We very carefully go over all of the rules with our kids each trip. They know the Disney rules (and the mommy and daddy rules) by heart. When they see someone breaking the rules, they are the first ones to point it out...quite loudly I might add. Imagine being publicly reprimanded by a 4 year old (as in, "Mommy! That man is smoking where he is not supposed to be!" in a very loud little voice). Those smokers ALWAYS put their cigs out mighty fast! lol And I am willing to bet that they are more careful as to where they smoke for the rest of their trip.

 

[Dean]

Yes, I know you don't see anything appropriate in being flexible. But my point was, and continues to be, that a huge portion of DVC consumers want and like the relaxed position of DVC on these issues as they continue to do these things and will kick, holler and scream if DVC were to go to a zero-tolerance enforcement posture on ALL rules.

I believe your point was there were many situations where DVC SHOULD be flexible and none on the areas you mentioned met that criteria. My suspicion is most members would be far happier overall if DVC would simply set the rules and abide by them so one knew what to expect each and every time and one person didn't get something that someone else didn't and in the long run there would be less melt downs, not more. DVC should never set or waive rules simply because someone will get upset, people do it all the time for all the wrong reasons and you just fuel the fire if you are inconsistent or give in to any and all demands. Can DVC be flexible, certainly to a point, but expecting them to give in for the areas you mentioned would be more than unreasonable.

 

[Mickmse2002]

I believe your point was there were many situations where DVC SHOULD be flexible and none on the areas you mentioned met that criteria. My suspicion is most members would be far happier overall if DVC would simply set the rules and abide by them so one knew what to expect each and every time and one person didn't get something that someone else didn't and in the long run there would be less melt downs, not more. DVC should never set or waive rules simply because someone will get upset, people do it all the time for all the wrong reasons and you just fuel the fire if you are inconsistent or give in to any and all demands. Can DVC be flexible, certainly to a point, but expecting them to give in for the areas you mentioned would be more than unreasonable.

Nope. My point wasn't that DVC should be flexible. My point was that many, many DVC members EXPECT them to be flexible and really do not want strict enforcement.

 

[ExecChef]

Hello all, we are new to this site we actually frequent another, but have been drawn to this site, more for the discussion of DVC. We are new to the Vacation club( 1 year) we have SSR for our home hotel, we also dislike it, we are happy at BWV and would like to by in as soon as we pay of our current loan. I think the biggest rule that should be enforced is running in the hallways after hours, besides that we have not had any trouble yet. Thanks for the great site.

 

[Dean]

Nope. My point wasn't that DVC should be flexible. My point was that many, many DVC members EXPECT them to be flexible and really do not want strict enforcement.

I think it was posts like this that gave me that idea.

The real world just doesn't operate this way. Discretion in "rule enforcement" has to exist. Why would Disney be any different?

The fact that some ill informed or difficult people will get upset should be taken into account but should not be the driving force in rules or enforcement of rules. If a rule is wrong, simply change it, otherwise rules should be enforced. I'm not naive enough not to realize that situations arise where compromises have to occur but they should be done within the rules and within the direction given by the system about the rules and not simply because someone got upset. I have a lot of experience with a number of timeshares and systems and nowhere else do you see these type of issues to any real degree. You'll get an occasional complaint about reservations or unit assignments or similar but it's a small fraction of the petty complaints we see on this BBS which is only a portion of the DVC members. You even see members requesting specific units, DVC should never accept these requests and should let the member know that, then when they don't get that unit, there is no room for complaint. IMO, DVC sets itself up more often than not and the members often have unreasonable expectations in part I believe, due to the "flexibility" in enforcement.

Maybe we agree more than I know and we're just wording it differently, but your examples are certainly not areas where DVC should be flexible and some of them are health hazards and liability risk if they are and to a degree,that includes even room occupancy. I realize that some people don't want certain rules enforced because it affects them personally or maybe they feel the rule is wrong. IMO, expecting the rules not be enforced to your advantage is petty and selfish though much of this falls back on DVC and most complaints in this areas should generally be directed at DVC. For example, if you sneak in an extra person that is on you, if DVC allows you to have an extra person, that is on them.

 

[fishermouse]

You even see members requesting specific units, DVC should never accept these requests and should let the member know that.

Don't see your logic here! Whats wrong with requesting a certain room, maybe it was a honey moon room or some othe rsignificant event. Sure you may not get it but to say you can't request it, I just don't get. I deleted most of your quote because this is the only part I disagree with, the rest IMO is right on the money.

 

[Dean]

Don't see your logic here! Whats wrong with requesting a certain room, maybe it was a honey moon room or some othe rsignificant event. Sure you may not get it but to say you can't request it, I just don't get. I deleted most of your quote because this is the only part I disagree with, the rest IMO is right on the money.

The problems are several. First, that by accepting the request DVC gave some expectation that it might be filled and thus the complaints at check in when it is not. Then when they get so many specific requests like this that are impossible to fill, they simply quit paying attention to more appropriate requests. Unfortunately that's essentially where they are now. Specific room requests are a little more workable in a traditional full week timeshare than a hotel type reservation system like DVC. And it's simply inefficient, time and personal consuming to try to match unreasonable requests.

 

[fishermouse]

I am a new dvc member......interesting comments...

Kerri

You have over 1300 posts, hardly qualifies for a newbie. As far as smoking goes it's BIG issue and there is a thread that has been going on for some time now, your right as long as it's legal some will smoke where they shouldn't and most resorts, DVC included will try accomadate them. We don't have to like it but should try not to let it affect our vacations.