Luv2Roam
DIS Veteran
- Joined
- Jun 3, 2000
All these posts about deluxe resorts issues are making me feel pretty darn good about being cheap and staying at the All Stars!
Just wondering --
What resort (on or off site) did you have the best service at? Did someone go above and beyond, and what did they do? (And did you let management know?)
Which resort (on or off site did you experience the worse service? (And did you let management know?)
For me:
The best service was at ASMo. Their bus service was PERFECT. Better than I could ever have expected.
We had a package delivered to us Priority. We even found it on our bed when we returned from the parks that day.
And yes, I let management know and gave names when I had them. I always make sure to compliment and let the higher ups know.
Just as I let them know details when I am not too happy.
Worse service: POR - luggage area, unorganized check in area, and the (near worthless) hut outside the main entry. The gift shop and food court had nice CM's. The POR bus service was the pits, so I won't even go there.
CSR was a real pain only once when the gals in the PM used our flex features when they weren't suppose to (and didn't let us know they had). And they did the same to our traveling friends. That took awhile and a lot of time to straighten out and no apology given.
Just a "Sorry" goes a long ways.
Just wondering --
What resort (on or off site) did you have the best service at? Did someone go above and beyond, and what did they do? (And did you let management know?)
Which resort (on or off site did you experience the worse service? (And did you let management know?)
For me:
The best service was at ASMo. Their bus service was PERFECT. Better than I could ever have expected.
We had a package delivered to us Priority. We even found it on our bed when we returned from the parks that day.
And yes, I let management know and gave names when I had them. I always make sure to compliment and let the higher ups know.
Just as I let them know details when I am not too happy.
Worse service: POR - luggage area, unorganized check in area, and the (near worthless) hut outside the main entry. The gift shop and food court had nice CM's. The POR bus service was the pits, so I won't even go there.
CSR was a real pain only once when the gals in the PM used our flex features when they weren't suppose to (and didn't let us know they had). And they did the same to our traveling friends. That took awhile and a lot of time to straighten out and no apology given.
Just a "Sorry" goes a long ways.