Bell services issue & how to resolve

[mimomlile]

Magical Express luggage service explains that your luggage will arrive and be dropped off in your room while you are out enjoying the parks.

This has NEVER happened for me. Bell Services at every resort I have stayed at (AKV, BWV, BCV, OKW, SSR, ASM, CSR, POR) always holds it and waits to deliver until we get back to the room. (I'm assuming so they can get a tip)

How do you get them to follow through with their promise of delivering the luggage while you are gone? Do you have to tell Bell Services to do it? Tell them the tip will be on the table??

I hate getting back to the room late only to find that our luggage has not been brought up. We usually have a phone message at the room saying to call them when we want it.

 

[tr-ray]

Every time I have gone, they have always delivered the luggage while I am out of the room.

I don't know if anyone else has had this issue.

 

[TheRustyScupper]

1) Bell Services delivers luggage which YOU leave with them.
. . . they may not bring such luggage to your room unattended
. . . you must personally accept the luggage.
2) DME luggage operated under a separate deal.
. . . it is handled by Bags Inc at the airport and to WDW
. . . WDW personnel then accept it
. . . one accepted, it is delivered to your room, even if you are not there
. . . the DME tip has already been paid to the delevery person - per union contract
. . . delivery time is usually within three hours from landing at airport
. . . but, can be much, much longer
3) Thus, you do not call or tip for DME luggage.

 

[vicki_c]

I'm pretty sure you are the first person I ever heard of with that issue, so it's a bit amazing that it has happened to you at every resort.

What you are describing is what they do if you don't use ME and are just having Bell Services hold your luggage for another reason (transferring resorts or checked in before your room is ready), but I really never heard anyone say that doesn't happen with ME.

Are you sure you are not confusing the 2 different situations?

 

[Kimberle]

Do you arrive late at night? I don't think they deliver after 10pm. I've always had my bags left in my room.

 

[kaytieeldr]

Magical Express luggage taken from the airport to the resort by Walt Disney World/its agent will be delivered to your room within three-four hours after you check into your Walt Disney World resort (and your room is ready). You do not need to be in the room. Walt Disney World tips the Cast Members who complete the DME luggage cycle. Guests do not need, and are not expected, to tip these CMS.

Luggage brought to the resort by Guests riding Magical Express and left with Bell Services/Luggage Assistance because the room isn't ready is treated like any other luggage left with the Bell/Luggage departments: Guests must contact the department - by pressing the labeled button on the in-room phone or stopping at the counter - and request luggage delivery; Guests must be in the room for luggage so checked to be delivered. Period. Pretty standard throughout the hotel industry. And, yes, a tip is expected. Walt Disney World won't handle the tip if their service isn't used as designed.

IF - big 'if' intentional - the OP is letting Magical Express collect her/his luggage at the airport every time and is still having to call Bell Services to get it delivered every time, she/he should write to Guest Services: wdw.guest.communications@disneyworld.com.

 

[maxiesmom]

Bell Services and Magical Express are totally different animals. If you are taking your luggage with you onto the ME bus and then leaving it with bell services, that is your problem. Bell Services will not deliver your luggage to your room unless you are there. If you are putting the yellow ME tags on your bags and letting Disney get them at the airport, and they are still not showing up in your room, then something else strange is going on.

 

[HappyDznyCamper]

Magical Express luggage service explains that your luggage will arrive and be dropped off in your room while you are out enjoying the parks.

This has NEVER happened for me. Bell Services at every resort I have stayed at (AKV, BWV, BCV, OKW, SSR, ASM, CSR, POR) always holds it and waits to deliver until we get back to the room. (I'm assuming so they can get a tip)

How do you get them to follow through with their promise of delivering the luggage while you are gone? Do you have to tell Bell Services to do it? Tell them the tip will be on the table??

I hate getting back to the room late only to find that our luggage has not been brought up. We usually have a phone message at the room saying to call them when we want it.

Are you using the yellow DME tags and letting DME handle your bags at MCO, or are you picking up your bags at MCO and carting them to the bus with you? If you are leaving it all up to DME(you don't see your luggage till it arrives in your room after you check it at your departing airport)your bags should be in your room ABOUT 3 hours after you check into the resort(not after you land). If you are bringing the bags to the resort yourself and having bell services hold it until the room is ready, then yes it will not be delivered until you are in the room.

 

[Sugardimples]

Are you putting the "Do not disturb" sign on your door? If you are, your bags will be left at baggage services until you call for them.

 

[debster812]

OP--are you letting Magical Express get your bags at the airport, or are you claiming them yourself, and checking them with Bell Services? That could be the difference. If you bring them on the bus yourself, and leave them with Bell Services, that is a TOTALLY different animal than DME grabbing them at MCO and delivering them to your room, once that room has been assigned.

 

[marymcg]

We've always had our luggage delivered to our room with no problem.

 

[vicki_c]

So many different "other" possibilities that I didn't even think of! I'm sure someone here must have hit on the explanation!

 

[CR Resort Fan 4 Life]

1) Bell Services delivers luggage which YOU leave with them.
. . . they may not bring such luggage to your room unattended
. . . you must personally accept the luggage.

I thought that when a Cast Member from Bell Services delivers luggage to the guests rooms no matter if they used Magical Express or were switching resorts on a split stay then having WDW move it for them, they didn't need to be in the room. I remember reading exactly that unless it recently changed.

 

[cjsm&d]

Both of the trips that we used ME (POR, CSR), they delivered right to our rooms and were there for us when we got back from our activities.

 

[vicki_c]

I thought that when a Cast Member from Bell Services delivers luggage to the guests rooms no matter if they used Magical Express or were switching resorts on a split stay then having WDW move it for them, they didn't need to be in the room. I remember reading exactly that unless it recently changed.

No - only ME delivers to your room when you're not there. It's all about the tip.

 

[dzorn]

We have always had it delivered directly when using ME.

OP are you using your yellow ME tags or bring it on the bus with you?

Denise in MI

 

[CR Resort Fan 4 Life]

No - only ME delivers to your room when you're not there. It's all about the tip.

Thanks for that information.

 

[TheRustyScupper]

I thought that when a Cast Member from Bell Services delivers luggage to the guests rooms no matter if they used Magical Express or were switching resorts on a split stay then having WDW move it for them, they didn't need to be in the room. I remember reading exactly that unless it recently changed.

No - only ME delivers to your room when you're not there. It's all about the tip.

1) Sure, the tip matters.
2) But, it is really due to a case of liability. *
. . . when you leave the luggage, you get a ticket
. . . you then must compare the ticket to the delivered luggage
. . . also, you must inspect the luggage for damage
. . . unless something is said, all is assumed to be well
. . . you have ZERO future claims on damage or missing luggage.
3) DME works as a stand-alone because it is under different rules
. . . Bags Inc is actually under a government license
. . . if any bag is missing, the claim process falls under FAA guidelines
. . . and, under FAA guidelines for the AMOUNT of the loss
. . . which, is actually a pretty small dollar amount
4) Bellmen, on their own delivery ticket record if you say anything at all.
. . . this is the proof that you said nothing bad at the time of delivery
. . . this is done on EVERY delivery
. . . it becomes proof in a court that you made no claim
. . . and the hotel is blameless.


Per Florida Statue 509.111:
The operator of a public lodging establishment is not liable or responsible to any guest for the loss of wearing apparel, goods, or other property, except as provided in subsection (1), unless such loss occurred as the proximate result of fault or negligence of such operator, and, in case of fault or negligence, the operator is not liable for a greater sum than $500, unless the guest, prior to the loss or damage, files with the operator an inventory of the guest's effects and the value thereof and the operator is given the opportunity to inspect such effects and check them against such inventory. The operator of a public lodging establishment is not liable or responsible to any guest for the loss of effects listed in such inventory in a total amount exceeding $1,000.

 

[SharonZ]

We checked in at SSR last month, before 11:30 a.m., our room was not ready. We checked into our room at 4:00 and had to call the front desk because our ME luggage had not arrived at 7:30 p.m. I will say that it's the only time that ME did not deliver the luggage to our room in a timely manner.

 

[idchafee]

DME delievered our bags to the room when we were there last week......at 3:40 am. This after my wife talked to the night manager for 2 hours from 9:30-11:30 when we got there and found our reservation all screwed up. But before that, all DME luggage just showed up on its own, whether we were there or not.