BCV Furniture in disrepair

[DebbieB]

I agree your room should be spotless, especially if you wait until after 4:00. Perhaps DVC should put out an announcement reminding everyone that check-in isn't until after 4:00 so they don't get grief from early arriving people. Housekeeping shouldn't be pressured to get rooms done quick and overlook items.

Again, I don't know what removing crayon marks from a couch or carpet involves. Perhaps some kind of deep cleaning? So it may still be wet when you arrive in the room, probably delayed later than 4:00pm. Then there will be a post complaining about that, like I've seen about wet carpets. If they are at full occupancy, their choice is not cleaning the couch at that point or give a guest a room with a wet couch or carpet. For minor crayon marks, I think the best move would be to put it on a list of rooms that need attention and take care of it when the room is not needed for occupancy.

 

[KNWVIKING]

The 4:00 check-in has nothing to do with rooms not being clean. If rooms aren't cleaned properly it's either because the staff is careless or there is too few of them working to prepare X number of rooms per day.

Last visit, I called housekeeping at 8:00 am and told them I was done with the room. If they cleaned it right away, then there is no reason to make the next guest wait until 4:00 to check in. It won't make the room any more or less clean.

If housekeeping is sufficiantly staffed to allow them adaquate time to clean the room, then a dirty room is nothing more then poor workmanship which needs to be addressed by management. If they are understaffed and taking shortcuts to allow us to check in by the published time - 4 or 4:30 - then additional staff needs to be hired which in turn will increase our dues.

 

[Cris]

Originally posted by DebbieB
I believe they went bankrupt. In any case, the members were not charged for the repainting, DVC said.

I really don't think the problems at BCV can be traced to Stormalong Bay attracting kids. All the DVC resorts have lots of kids. I think it's the longer stays and the high occupancy at all the resorts. There isn't much downtime to go into a unit and repair every item. Drawers falling apart should be repaired immediately (assuming someone reports it so they are aware of it). Things like crayon marks I don't think are a high priority.

there was a lot more wrong then just paint. They had plumbing and rat problems as well.

 

[Patty3]

Rats???? That is my phobia, I am glad that I did not see any. I would have been screaming my fool head off. Did anyone see them? Were the rats a problem because of the plumbing problem? Where was I, I did not know any of this, I must have been in left field. What were the problems and when? Thanks.

 

[lovwdwalot]

It's people like Cris who just write things like rats that are not true! I have never seen any rats or pigs or dogs (maybe a gator) at BCV! The things that are said are so wild sometimes on these forums that all I can do is shake my head!

 

[Mickmse2002]

Originally posted by KNWVIKING
The 4:00 check-in has nothing to do with rooms not being clean. If rooms aren't cleaned properly it's either because the staff is careless or there is too few of them working to prepare X number of rooms per day.

This is somewhat of a generalization. It really depends on the total number of rooms "turning" each day. Some days will require more than others.

Originally posted by KNWVIKING
Last visit, I called housekeeping at 8:00 am and told them I was done with the room. If they cleaned it right away, then there is no reason to make the next guest wait until 4:00 to check in. It won't make the room any more or less clean.

I agree. Do they make us wait? Perhaps housekeeping is done but the maintenance crew hasn't showed up to repair minor issues so they can't release it yet?

Originally posted by KNWVIKING
If housekeeping is sufficiantly staffed to allow them adaquate time to clean the room, then a dirty room is nothing more then poor workmanship which needs to be addressed by management. If they are understaffed and taking shortcuts to allow us to check in by the published time - 4 or 4:30 - then additional staff needs to be hired which in turn will increase our dues.

I don't know if housekeeping is sufficiently staffed or not. How many are there? I still maintain that everyone's definition of "dirty" is different, a very subjective thing.

Having said all that I do think the people who are really responsible are not held accountable for the damages they leave behind.

 

[KNWVIKING]

***"This is somewhat of a generalization. It really depends on the total number of rooms "turning" each day. Some days will require more than others."***

Sure the number of rooms housekeeping have to clean each day is a variable, but the number is never a surprise. We make ressie's 11 months in advance. I would guess that at least two months in advance DVC resorts know exactly how many rooms are going to need cleaning on Tuesday the 15th. It is there responsibility to schedule help accordingly. Being understaffed during a peek move-out day is no excuse for a dirty room.

***"I agree. Do they make us wait? "***

No, which is great. My point was in reference to a comment by someone about enforcing the 4:00 check in so housekeeping has time to work. If my room has been serviced, by all means let the next guest move in right away.

***"I still maintain that everyone's definition of "dirty" is different, a very subjective thing."***

ITA. Sometimes I read the trip reports and just sorta roll my eyes, other times I'm as outraged as the poster. But I think most of us here are pretty good at reading a post and knowing what's legit and whats whining.

 

[manning]

lovwdwalot -- where ever there is man there are rats. They are very adaptable. It's impossible to completely get rid of them, just control them as much as possible. I wouldn't give it another thought.

 

[KNWVIKING]

..... cockroach, what's the Florida name for rats ??? Mickey ????

 

[madelyn]

I have never stayed at BWV or BCV although I was contemplating a stay at either since we stayed at the Dolphin last week (preceeded by an OKW stay) and I loved the Dolphin location. The OKW 1-bedroom unit we were in seemed to be in pretty good condition, although I did notice wear in the furniture,especiallly in the finish on some of the tables, dirty windows and I noticed some stained floor tile grout around the toilet area. Nothing close to the condition of the hospitality suite we stayed in at the Dolphin where a sofa sleeper was missing it's mattress, torn (cut?) seat cushion on a chair and one chair marked all over with a crayon or marker. I did report the condition, hoping we wouldn't be blamed for any of it (especially the marker, since we have 2 children) but the person I talked with didn't sound surprised or concerned. As a renter, I leave things pretty clean. My husband even commented that I seemed to pick up after myself and kids more than I do when at home!

 

[sgtdisney]

Originally posted by Johnnie Fedora
I think it would be worthwhile for DVC to provide coasters in the room

They used to have coasters at OKW as well as placemats and cloth napkins and for as long as thet had them, we used them. Coasters protected the coffee and end tables and the placemats protected the kitchen table. Not to mention it kind of dressed things up if you were entertaining. Apparently these items tended to walk away with guests so they were phased out.

 

[Cris]

Originally posted by lovwdwalot
It's people like Cris who just write things like rats that are not true! I have never seen any rats or pigs or dogs (maybe a gator) at BCV! The things that are said are so wild sometimes on these forums that all I can do is shake my head!

excuse me I am talking about the Boardwalk, and yes there was a lot of contractor issues that disney has kept hush. So I would appreciate you not implying that I am a liar.

 

[RuthnPaul]

Originally posted by madelyn
My husband even commented that I seemed to pick up after myself and kids more than I do when at home!

Madelyn, my husband does the very same thing when we're away from home! I kid him about who he's trying to impress! He just feels better when things are in their place!

 

[rocketriter]

I wouldn't call a palmetto bug a cockroach.

I'd call it a GREAT BIG NOISY GIGANTIC FEARLESS DISGUSTING COCKROACH THAT'S BIGGER THAN A CICADA! The first time you see one you'll think it's a flying cow!

They show up all over Florida, although Disney manages to keep them pretty much under control.

 

[madelyn]

RuthnPaul
I used to think I picked after myself (and kids) better in a hotel because I wanted things to be orderly for housekeeping. But since there was no daily service at OKW, I can't use that as a reason! My guess is that it is easier to keep things orderly looking since it is a smaller area than home and I want to keep things nice looking since it is vacation, after all! And you never know when you might want to snap a photo!

 

[Boardwalk Tigger]

How do major hotels handle damage beyond normal wear and tear....do they just write it off? Disney could require a credit card at checkin with a line of,say $1000 to be used as a security deposit for any reported damage beyond normal wear and tear. It would be implemented only in major cases of damage. Problem is it may require someone to examine room before you check out.......hmmmm have to think about this. Problem is it might be cheaper to fix than to implement a program to handle this.

If a room is severely damaged I would imagine that Disney has some type of policy already in place where the manager is called by housekeeping to look at room, maybe a few pictures are taken and a letter is sent to person from Disney management or attorneys.

 

[KNWVIKING]

I know what you're getting at Boardwalk Tigger , but that would basically require too many inspections. Example: You leave today, CM would inspect room with you present, you would both have to agree there was no damage. I then check-in, which would require another inspection with me & a CM in which it more or less becomes MY responsibility to find the defects & have them recorded. On my departure day, another inspection with both me & the CM, verify room condition. Next guest.....it starts all over again. No way it would ever be possible.

 

[Boardwalk Tigger]

That is what I meant when I said it would be cheaper to fix than to implement a policyHowever I am sure that if there was some serious damage done, there must be a chain of command to handle it. Perhaps there should be a warning in brochures at check in about damage to rooms( that the guest would be responsible). Even if it is not enforced, the warning would cut down on a certain amount of damage. I personally think a lot of the damage is done by children whose parents don't supervise them. Of course the warning could be done in a "Disney" way.

 

[Desperado]

At our BCV, there were pen marks all over the arms of the chair in the living room, looked like a child had scribbled all over it.

It would be interesting to find out the maintenance patterns by BCV home resort owners as compared to those from other resorts or renters. My perception is that renters would not be as cautious with maintenance issues, but I have no data to that end.

 

[Sammie]

Originally posted by lovwdwalot
It's people like Cris who just write things like rats that are not true! I have never seen any rats or pigs or dogs (maybe a gator) at BCV! The things that are said are so wild sometimes on these forums that all I can do is shake my head!

I have no idea what the reference to pigs and dogs means, but believe me there are rats at Disney World.

In fact I can't not remember a trip we did not see rats. There are also snakes which I hope keeps the rats in check. If you look carefully around the resort you will see commercial rat bait boxes in the bushes, so Yes they are there.