Bad MS Calls - Anyone Experience These?

[WolfpackFan]

Have you ever called MS and from the moment the MS CM answered you knew it wasn't going to go well? It's just something in the tone of their voice. Seems like lately I've got more and more CM's who don't seem to speak English very well. What's with this? I called this morning and I had a hard time understanding the person's heavy accent. Plus she seemed totally disinterested in helping me. Of course she couldn't help me with my issue (trying to rebook a night), but frankly I'm not real sure she looked that well. I'm going to wait a little bit and call back and try again. I am finding it very hard to believe that in all of WDW there is not a single studio available for Dec. 5th.

 

[DebbieB]

It is very likely there are no rooms anywhere for Dec 5, Pop Warner is starting that day, they are taking alot of rooms. Plus the Christmas Parade is being taped that day. All the resorts are soldout. DVC sells out very early for the beginning of December and there's a waitlist.

 

[kjd469]

Just wondering what you are really bothered by...was it that you couldn't get the room you wanted to book, or that the CM had an accent and did not speak English as well as you would have liked her too? As an English-speaking person, living in a Spanish-speaking country, I am always thankful for those kind people who ignore my broken spanish and accent, and treat me as though it doesn't matter. Being frustrated due to not being able to book a room...understandable...being frustrated because the CM has a foreign accent...not nice!

 

[Tinks "SS"]

Sorry you didn't get the room you wanted. that does stink! But i was actually thinking yesterday that i had a wonderful MS call yesterday. The CM did have a thick accent but was very helpful to me. I was making ADR's for our feb trip and the online was down and calling to dining was impossible due to the change in the day you can book them. She got me everything i wanted, i was so surprised. She was very nice about it when i didn't have to be calling her to do it.

Here's hoping you get some Pixie dust later on today!

 

[photobob]

I'll have to say that I've never had anything but great dealings with MS. I've had a few that were pretty much all business but very proficient and handled everything quickly and professionally. I've also talked to some that were like I was talking to a friend and were full of Disney spirit, but I've can honestly say I've never talked with someone who gave me any attitude whatsoever.

 

[gatordoc]

I would agree that I have always had fabulous experiences with MS (and that's not true of calls I've had on other Disney lines). Yes, sometimes they are a little more business-like, but even then, if you are friendly with them, they will always appreciate it. I had a very nice conversation with a MS CM yesterday - she was clearly frazzled about the overwhelming volume of ADR requests that were coming in, but we were able to laugh about how her fingers were aching from all the typing

 

[WolfpackFan]

I guess I was just venting over not being able to get the ressie change. After rethinking and calling back, everything has worked out fine. It turns out there is absolutely nothing available anywhere on property for Dec. 5th even for cash (the only thing I could find was some very expensive AKV and Grand Floridian rooms for like $700 a night ). So we're just going to stay in a Hampton Inn that first night. Plus I was able to cancel the last night and I rebooked it in March at HHI for 3 nights. That's not a bad exchange 1 night for 3 nights. Anyway, everything has worked out great. Sorry for the vent.

 

[wdwstar]

Im sorry you couldnt get dec. 5th, did you put yourself on a waitlist for that date? you never know, someone could cancel for that date. It doesnt hurt to try. We all have our moments, enjoy your trip!

 

[kid-at-heart]

I am sorry you had a bad experience. Thus far all my calls to Disney have resulted in great MS, wonderful conversations with pleasant people.

 

[kjd469]

Don't worry about venting...everyone is allowed to do that once in a while Enjoy your trip!

 

[PurpleTurtle]

Well, it sounds like everyone else has had exclusively good calls, but I've had a couple of bad calls w/ member services, too. You're not alone.

 

[DVCGeek]

To the OP- sorry you had a bad call!

i had a wonderful MS call yesterday. The CM did have a thick accent but was very helpful to me. I was making ADR's for our feb trip and the online was down and calling to dining was impossible due to the change in the day you can book them.

I had the same thing Tuesday afternoon w/ MS for our Jan/Feb trip! Was on the phone for over an hour since the system was so slow, but he got me all my ressies I wanted on the days and very close to (if not exactly) the times I wanted! CRT, Boma, WC, Biergarten, and Fantasmic dinner package @ BD! Then I got my 3 tours booked (BtS, DQ, and Steam Trains) booked last night with a very friendly CM on WDW-TOUR (MS said he couldn't help me Tuesday w/ them and I couldn't get through to tour that night; he tried transfering me but the call dropped...)

 

[Tinks "SS"]

Wolfpack fan so glad it all worked out for you. and vent away! You know that we will understand more than others will that aren't into the "world" like us.

DVCgeek - i kept apoligizing for all the ADR's cause i would not normally bother MS with that but the changes were insane. We got Le Cellier, Ohana's, HDDR, CM, Wave, 1900, and Cali Grill. Wait til DH sees all of these. yikes.

 

[disneynutz]

We own a lot of points at 5 different resorts and vacation at WDW several times a year. As a result, I talk to MS quite frequently and I know how the OP feels.

The first hint is that they don't deviate from their script and insist that you verify your contact information, even though you just verified it with a different CM 5 minutes ago and you tell them so. The Newbie will also put you on hold several times while the try to figure something out or ask for help.

With the experienced CM's, I just say "no changes" and they move on.

Bill

 

[TLinden16]

It's funny to read this because today I called to book a trip for next September, and I was thinking to myself how wonderful the folks I've been dealing with at Member Services have been lately. The past four or five times I've called, I've found the cast members to be extremely pleasant and helpful.

I have had issues once or twice on the phone, but when that happens, I just hang up and call later.

Sorry you didn't have a great call, but glad it all worked out in the end.

 

[Starr W.]

I would agree that I have always had fabulous experiences with MS (and that's not true of calls I've had on other Disney lines). Yes, sometimes they are a little more business-like, but even then, if you are friendly with them, they will always appreciate it. I had a very nice conversation with a MS CM yesterday - she was clearly frazzled about the overwhelming volume of ADR requests that were coming in, but we were able to laugh about how her fingers were aching from all the typing

I called yesterday to set up the DME for our Thanksgiving trip. Talking to the CM, it's been a zoo with the switch back to 180 days for ADR's. I told her about the rather large group last Thanksgiving who were at the DME desk taking a lot of time, because they didn't know you were supposed to put the yellow tags on your checked bags!

She thanked me for giving her a good laugh, as she needed one.

 

[Cmbar]

To the OP: No apologies about venting necessary. We all have our times when things didn't go as smoothly as we liked. I have had wonderful CM at MS and then a time or two I have had some deadbeats who were obviously in a bad mood. As far as the accents it is a very big annoyance when someone doesn't speak clear English when they are working and servicing an English speaking community, that said I don't mind it as long as they aren't irritated when you have to ask them to repeat whay they have said. I have hearing loss and therefore sometime hearing perfectly clear English is a struggle. So accents (any kind, foreign, southern or the mumblers or even those who speak fast!) can be a frustration! But as long as they don't mind me asking them to repeat it is not a too big of an issue for me!

Glad you got all your plans worked out!



AND.... I didn't know you could call MS for ADR's?? Does that help in some way then from calling Dining directly?? Confused?? Am I missing out on some perk!

 

[Maliki2]

Just wondering what you are really bothered by...was it that you couldn't get the room you wanted to book, or that the CM had an accent and did not speak English as well as you would have liked her too? As an English-speaking person, living in a Spanish-speaking country, I am always thankful for those kind people who ignore my broken spanish and accent, and treat me as though it doesn't matter. Being frustrated due to not being able to book a room...understandable...being frustrated because the CM has a foreign accent...not nice!

Broken accent is one thing. My first call to MS resulted in me having to hang up the phone on the person, it was THAT bad. When I can't understand one single word the person is saying then I don't think a person should be on the phone.

 

[Crystal_27]

AND.... I didn't know you could call MS for ADR's?? Does that help in some way then from calling Dining directly?? Confused?? Am I missing out on some perk!

Yes, they will make your ADRs, but MS opens later than Disney Dining so the rule of thumb seems to be that for the highly sought after ADRs, use the online system or call Disney Dining. For those not so important, you can call MS.

 

[corpcomp]

Generally never have a problem and we've been calling daily for two weeks to try and get an extra night at BWV. Occasionally an MS's accent is a bit challenging but I just ask them to repeat what I did not understand. No big deal.