At home call center ?

[penni520]

Can someone plus update this for me. When I did a search on this disboards it was way back in 2008.
I would like to know if Disney hires people to work from home to answer calls that comes in to the disney call center. Or doing ADR's call center?Thanks.

 

[GatorMommy2007]

Yes, they do! When we booked a trip back in 2010 we ended up getting someone who happened to be working from home. She was booking ADRs.

 

[kmb584]

Yes, they do! When we booked a trip back in 2010 we ended up getting someone who happened to be working from home. She was booking ADRs.

Haha, that's awesome! I'd love to sit around in my jammies and help answer questions or book ADRs for those planning a WDW trip! It'd make a fantastic 2nd job for me. Now, who knows where to apply to such a position?

 

[Luvchefmic]

Can someone plus update this for me. When I did a search on this disboards it was way back in 2008.
I would like to know if Disney hires people to work from home to answer calls that comes in to the disney call center. Or doing ADR's call center?Thanks.

Not Disney per se an outside agency and you will have to spend money setting up your home to handle it A friend of mine looked into this very recently and decided not to do it There is no guarantee that you will be handling calls for Disney If still want to go that route it's aspire dot com on the internet

You'd be better off at the Orlando or Tampa office and being a castmember I see you live in Ohio, you can search different state opportunities under Disney Careers dot com

Good Luck

 

[cvjw]

My friend in the neighborhood does dining ADR's for Disney. She works for an outside company that handles reservations for Disney. She had to start out working on a different account, but persevered and finally works for the Disney account - she is a huge Disney fan.

The big downside to this is that you have to guarantee the company one night shift per week, and one weekend shift per week. The weekend shift is a big turn-off for me.

She absolutely loves it though!

 

[TheRustyScupper]

1) I know of outside agencies that are contacted; I know of one major one.
2) They do mainly ADR'S, but during busy times, they do ressies.
3) Requirements:
. . . dedicated land-line phone that cannot be used for personal calls
. . . phone line cannot be Internet based
. . . headset
. . . phone with a "hold" button
. . . Internet access to access the dining program
. . . quiet room without kid, pet to TV noise in background
. . . pay for their on-line training classes
. . . you MUST become an LLC or above, as you are an independent and not a person
. . . your pay is direct-deposited into the your company bank account, not personal account
4) You schedule your work-week one week in advance
. . . you schedule your hours day-by-day
. . . you also schedule your break periods during those days
. . . you CANNOT leave your phone during scheduled hours, even for potty breaks
. . . you MUST answer the phone by the third ring
5) Things that get you fired, since conversations are remotely monitored
. . . not answering phone quickly enough
. . . missing calls because you are away from the phone
. . . talking too long on the phone per-call
. . . having background noises like kids, pets, TV
6) Phone calls
. . . you are paid a base hourly rate during your scheduled hours
. . . you are paid an additional amount per-call
. . . approximate hourly wages are $9.50-$11.00 per hour total
. . . you are rated on minutes-per-call average
. . . if you talk too long per-call, you are warned, then fired
. . . you are here to make ADR's not answer questions or gab

NOTE1: Remember, this is a job, not a fanciful gig talking about Disney.
You answer a call, make an ADR and get off the line. Disney does not pay
the agency or you to talk, but to make ADR's. Since Disney pays per-minute,
they want as few minutes used as possible. There is a "standard" they use,
and the phone people cannot consistently go over that standard.

NOTE2: The main contractor for this outsourcing accepts applications on-line
and all training is on-line. In most cases, one needs to work on other accounts
before they can apply for Disney ADR's. This gives the company the opportunity
to rate you and see if you meet the standards for Disney, such as courtesy, time
per-call-average.

 

[penni520]

1) I know of outside agencies that are contacted; I know of one major one.
2) They do mainly ADR'S, but during busy times, they do ressies.
3) Requirements:
. . . dedicated land-line phone that cannot be used for personal calls
. . . phone line cannot be Internet based
. . . headset
. . . phone with a "hold" button
. . . Internet access to access the dining program
. . . quiet room without kid, pet to TV noise in background
. . . pay for their on-line training classes
. . . you MUST become an LLC or above, as you are an independent and not a person
. . . your pay is direct-deposited into the your company bank account, not personal account
4) You schedule your work-week one week in advance
. . . you schedule your hours day-by-day
. . . you also schedule your break periods during those days
. . . you CANNOT leave your phone during scheduled hours, even for potty breaks
. . . you MUST answer the phone by the third ring
5) Things that get you fired, since conversations are remotely monitored
. . . not answering phone quickly enough
. . . missing calls because you are away from the phone
. . . talking too long on the phone per-call
. . . having background noises like kids, pets, TV
6) Phone calls
. . . you are paid a base hourly rate during your scheduled hours
. . . you are paid an additional amount per-call
. . . approximate hourly wages are $9.50-$11.00 per hour total
. . . you are rated on minutes-per-call average
. . . if you talk too long per-call, you are warned, then fired
. . . you are here to make ADR's not answer questions or gab

NOTE1: Remember, this is a job, not a fanciful gig talking about Disney.
You answer a call, make an ADR and get off the line. Disney does not pay
the agency or you to talk, but to make ADR's. Since Disney pays per-minute,
they want as few minutes used as possible. There is a "standard" they use,
and the phone people cannot consistently go over that standard.

NOTE2: The main contractor for this outsourcing accepts applications on-line
and all training is on-line. In most cases, one needs to work on other accounts
before they can apply for Disney ADR's. This gives the company the opportunity
to rate you and see if you meet the standards for Disney, such as courtesy, time
per-call-average.

Thank you so much for the great information. Do you have the webpage address?

 

[disneygma]

Not Disney per se an outside agency and you will have to spend money setting up your home to handle it A friend of mine looked into this very recently and decided not to do it There is no guarantee that you will be handling calls for Disney If still want to go that route it's aspire dot com on the internet You'd be better off at the Orlando or Tampa office and being a castmember I see you live in Ohio, you can search different state opportunities under Disney Careers dot com Good Luck

. It is actually Arise dot com not aspire

 

[TheRustyScupper]

thank you so much for the great information. Do you have the webpage address?

arise.com

 

[chartle]

Besides what rusty posted I'm pretty sure that since its an outside contractor you would get no CM perks.

 

[andee515]

I was wondering the same thing, I called a few months ago and there was a dog barking in the background....

 

[SashaFarce]

I have worked from home in the past - not for Disney, but my job was with a major cable company. There are tons of work-at-home companies, some better than others. With mine, I was an employee, not a contractor. It was... a less-than-pleasant job, especially if you are a person who values training face-to-face.

 

[TheRustyScupper]

Besides what rusty posted I'm pretty sure that since its an outside contractor you would get no CM perks.

This is true.

 

[supernova]

2) They do mainly ADR'S, but during busy times, they do ressies.[/I]

Ressies? Ressies?? Really? Ressies?

 

[DisneyWisher]

http://workathomemoms.about.com/u/ua/callcenterdataentry/arisevirtualsolutions.htm

May want to read this before applying.

 

[Alesia]

Haha, that's awesome! I'd love to sit around in my jammies and help answer questions or book ADRs for those planning a WDW trip! It'd make a fantastic 2nd job for me. Now, who knows where to apply to such a position?

It's really not awesome. It's a job, not just sitting around in your PJs talking on the phone. They expect you to be working during work hours (including nights and weekends) not tending to kids or the house. Your calls are monitored and if they hear anything in the background (pets, kids, TV, ect.,) you get fired. It's usually a terrible fit for people with young kids.

 

[chartle]

Haha, that's awesome! I'd love to sit around in my jammies and help answer questions or book ADRs for those planning a WDW trip! It'd make a fantastic 2nd job for me. Now, who knows where to apply to such a position?

The big issue is that you don't really apply for the position. If you read that about.com link. You pay for training, setup your own home office (including certified computer) at your expense and then wait for calls to come in and hope you pass muster. You are an independent contractor to an outside company Disney hires to take calls. If you don't make the grade they don't fire you, they just stop doing business with you and can do so easily because they have no money invested in you.

Also I wonder if you are even allowed to give advice.