Assistance from CMs....Am I a crazy person?

[maxiesmom]

I give up.

Even your parents could have used taxis instead of buses to get quickly back to you. Honestly it sounds as if you panicked, made a bunch of not so great choices, and want to blame Disney for your state instead of acknowledging that fact.

As I said before it sounds like they could have been more sympathetic. But they are not at fault somehow for your actions.

 

[ols386]

Sorry this happened to you.

I think a CM could have easily guided you to a companion restroom to get your child and yourself clean-up. It sounds like none were willing to do so, and that stinks.

A CM or someone at Guest Services could have offered to call a taxi to get you back to your RV so that you could have cleaned-up further, and returned to the park, if you wanted.

There are some fantastic CMs at Disney World. Too bad they can't all be.

 

[GAN]

I don't understand what you wanted the CMs to do. Please don't take that as an insult, I'm truly not being mean. Other than cleaning you off or giving you some clothes, I don't know what they should have done. Maybe they could have just offered sympathy. This happened to you once, but maybe you were the 47th mom of a puker that day. I'm sure they see it all the time

Given that they may have been the 47th pucker that day/week/month and that they see it all the time. I would expect them to be better prepared to help the guest, not just mop up the mess. If you're going to deliver mediocre service(which may be better than what was actually provided), start charging mediocre prices! In that scenario, I'll gladly pay less for little or no service. There was a day when Disney prided themselves on Customer Service -and there are CM's who still deliver ...but it only takes one negative incident to ruin perception.

 

[huhwhat]

I would not expect someone to assist in cleaning my child vomit off of me...it is a bio hazard ...you should clean your kid yourself and having a toddler means bringing extra clothes......

ETA if yous kids diaper exploded all over you would you also expect them to clean you off? talk about an entitled attitude !

 

[World Showcaser]

I was the one who suggested using baby wipes to clean yourself. No, I wasn't suggesting they would do a professional cleaning job of your clothing, including zippers. But they would work to do a good enough job until you got yourself some expensive replacement clothes. And they do work wonderfully on skin as I mentioned.

I was trying to point out that you made a mountain out of a molehill. Puke happens. No need to sit down at WDW and cry about it. This would have been a minor inconvience to many of us but for you it's clearly a big deal...still.

My initial post was actually quite empathetic...if you go back and read. I agreed that the CMs could have been nicer. No need to attack people who disagree with you when you ask for their opinion.

 

[TwoMisfits]

I get what the Op says...Disney used to over-deliver on a problem. I mean, we're all used to "dump your soda, Disney gets you a new one free" and "kids' ice cream falls on the ground, Disney gets a new one for you free", etc, etc. I mean, I've brought CMs over in the past to guests who obviously needed them (and I've told the CMs what the guests need) - and things were solved.

Puke should be no different. It would be beyond simple for ride CMs to have travel size baby wipes packs (those 8 packs) to hand out to anyone who pukes or gets puked on - heck, that should almost be mandatory since the alcohol would help sanitize everything. Plus, it would be simple for Disney to have an unofficial "puke covered" rule where a guest (if they are done for the day) could go to guest services and get their day added back to their pass (by having their entry wiped out after they exit, so you couldn't double dip) due to getting covered in puke (or some other perk that would get you out of the parks disturbing other guests enjoyment and passing germs). Everyone benefits and Disney gets a gold star for enjoyment...

But no, instead we tell op she should be more prepared or expect less...not me, I'd have told the CM myself (if I saw someone puked on) to go help - that's the Disney University training Disney gave me and until they don't want to own that message of above and beyond service, I'm gonna hold them to it.

 

[GAN]

Even your parents could have used taxis instead of buses to get quickly back to you. Honestly it sounds as if you panicked, made a bunch of not so great choices, and want to blame Disney for your state instead of acknowledging that fact.

As I said before it sounds like they could have been more sympathetic. But they are not at fault somehow for your actions.

That's the answer -keep that bar nice and low so things will never improve! If you expect nothing, they have no problem giving that in return.

 

[BugsDaddy]

This whole thread comes off as a lack of personal responsibility on behalf of the OP. Very simply, you clean up yourself and your child as much as possible and then leave the park ASAP. No one is stopping you from doing that so there is no excuse. Expecting perfect strangers or Disney to fix the situation for you is ridiculous. Your monkeys, your circus. What is wrong with people these days? Charity and sympathy are nice but should not be expected and are more often given to those who are willing to help themselves.

 

[danikoski]

I'm glad there are so many armchair quarterbacks on the DIS
The OP did what she thought was best at the time. It is also glaringly apparent that folks didn't read the original post very well, or subsequent responses.
Really, all the OP wanted was someone to show sympathy, and at the very least, point her in the direction of somewhere where she could strip down both herself and the child and clean herself and child, beyond just a public restroom (really not fun stripping and cleaning in a public restroom with wet paper towels or wet wipes, BTDT, but without the toddler, so I can only imagine). It is especially disconcerting that the CM was not trained to direct her to a companion bathroom or first aid. And not just one CM, but several. I would have really expected at least directions to first aid.
At any rate, if it was me, I would contact guest services just to let them know that this happened and maybe a little more guidance from CMs would be appreciated for families in the future.
It is really bad when TSA agents and staff at an airport, based on another PP, are better at customer service and handling puking situations then Disney CMs

 

[SLP958]

I will be approximately the 25th person to say, what did you expect them to do?
Aside from hosing you both down, the only thing that seems reasonable for what you described it to leave and clean yourself up.

The CM's directed you to places that sold clothing, it just wasn't the kind you needed or what you were willing to pay.

I would not expect employees outside nurses in a hospital to be responsible for cleaning puke off another adult or someone else's child.

 

[tinkerbee]

I have learned to carry around a pair of leggings and an extra shirt encase of any kind of mishap.

 

[maxiesmom]

That's the answer -keep that bar nice and low so things will never improve! If you expect nothing, they have no problem giving that in return.

Rather, setting the bar higher for personal responsibility.

 

[minniemous]

I can totally see how the OP may have not thought of any of these great hindsight suggestions.

I know when we got caught with worst downpour I have ever experienced with my 3 year old and everything got soaked even the change of clothes in my bag for her I went on what I thought would be an easy pilgrimage to get clothes for her. It took a couple of stores to get what I needed for her and yes everything was very expensive. Her little 2 year old change of clothes probably costed us around $100 or more when you included socks and shoes.

So I can see how things unfolded for the OP and I do not think expecting a little kindness is asking too much form the CM's. Also given that Disney World is largely marketed towards families with children I did not think it would be asking too much that more accommodation be offered for times such as this.

I think the family center I experienced at MK near Crystal palace was great place with very caring and friendly CM's. I think there should be more of them and there could be special accommodation offered when someone is caught in a bad situation. Perhaps an offering of inexpensive clothing options.

I think it would be great if they did have a set order of directives they could offer a mother or a father that finds themselves in this situation...other than "you can try" this or that. The last thing you want is to have to run from place to place with the hopes they will have something to help you out.

 

[BugsDaddy]

I get what the Op says...Disney used to over-deliver on a problem. I mean, we're all used to "dump your soda, Disney gets you a new one free" and "kids' ice cream falls on the ground, Disney gets a new one for you free", etc, etc. I mean, I've brought CMs over in the past to guests who obviously needed them (and I've told the CMs what the guests need) - and things were solved. Puke should be no different. It would be beyond simple for ride CMs to have travel size baby wipes packs (those 8 packs) to hand out to anyone who pukes or gets puked on - heck, that should almost be mandatory since the alcohol would help sanitize everything. Plus, it would be simple for Disney to have an unofficial "puke covered" rule where a guest (if they are done for the day) could go to guest services and get their day added back to their pass (by having their entry wiped out after they exit, so you couldn't double dip) due to getting covered in puke (or some other perk that would get you out of the parks disturbing other guests enjoyment and passing germs). Everyone benefits and Disney gets a gold star for enjoyment... But no, instead we tell op she should be more prepared or expect less...not me, I'd have told the CM myself (if I saw someone puked on) to go help - that's the Disney University training Disney gave me and until they don't want to own that message of above and beyond service, I'm gonna hold them to it.

So parents who feed their kids too much junk food or bring a sick kid to the parks should not feel obligated or be prepared at all to assist in the clean up efforts, when their child gets sick? Surely causing some uncomfortable moments to the other guests around them. Shoułd everyone get free passes when someone throws up? What ever happened to personal responsibility?

 

[BugsDaddy]

I can totally see how the OP may have not thought of any of these great hindsight suggestions. I know when we got caught with worst downpour I have ever experienced with my 3 year old and everything got soaked even the change of clothes in my bag for her I went on what I thought would be an easy pilgrimage to get clothes for her. It took a couple of stores to get what I needed for her and yes everything was very expensive. Her little 2 year old change of clothes probably costed us around $100 or more when you included socks and shoes. So I can see how things unfolded for the OP and I do not think expecting a little kindness is asking too much form the CM's. Also given that Disney World is largely marketed towards families with children I did not think it would be asking too much that more accommodation be offered for times such as this. I think the family center I experienced at MK near Crystal palace was great place with very caring and friendly CM's. I think there should be more of them and there could be special accommodation offered when someone is caught in a bad situation. Perhaps an offering of inexpensive clothing options. I think it would be great if they did have a set order of directives they could offer a mother or a father that finds themselves in this situation...other than "you can try" this or that. The last thing you want is to have to run from place to place with the hopes they will have something to help you out.

So, now Disney is obligated to subsidize clothing costs for parents that do not prepare properly? None of the situations I have heard would I consider out of the ordinary situations that a reasonable parent with a little bit of common sense could not easily anticipate possibly happening and plan for.

 

[MPB82]

It appears the OP is getting the same sympathy here just she got at the parks. I would have bought $200 in new clothes or done the best I could in any bathroom the. High tailed it to my room even if it was off site. Sorry you didn't get what you anted that day in the park or here but people have Thor own opinions on everything and you did ask for them

 

[Violet Parr]

I hate it when people post things like "Am I a crazy person" and then when people say, "yeah, kinda" they get super offended.

VP

 

[minniemous]

This last 2 visits we did learn to put everything in a waterproof bag within our waterproof bags and bring extra socks for ourselves and flip flops if it starts to rain etc, etc, etc.. The bag I carry around now is ridiculous because I have everything (I think) for every eventuality.

I DO think there should be personal responsibility but Disney Surely can have directives for CM's to direct guests in the event a guest is caught unprepared....it certainly happens to all of us every now and then.

 

[ArwenMarie]

If it was so important to finish the day at Epcot, perhaps the OP should have bought the shorts at Mousegears? Seems like it would have solved most of the problems as the baby was all cleaned up.

 

[minniemous]

So, now Disney is obligated to subsidize clothing costs for parents that do not prepare properly? None of the situations I have heard would I consider out of the ordinary situations that a reasonable parent with a little bit of common sense could not easily anticipate possibly happening and plan for.

I really think you just want an argument. I do not think that a parent has no personal responsibility for providing for there child. I am just saying sometimes a person is caught in a bad situation and dropped the ball. It happens.

The same reason why hotels offer free toothbrushes, Mouthwash, hairdryer, etc. Because sometimes a person forgets and they are thinking about how they can help the customer in the situation. Disney makes a lot of money from families and I am just saying they could have a system in place when a guest finds themselves in this situation.

Yes, being prepared and personal responsibility is all well and good but sometimes people are unprepared despite good intentions. Like I said I had an extra set of clothes in a water proof bag but the bag but I did not realized it was not fully zipped and when I was half way from the busses to the bag check the sky opened up! There was nothing I could do and my bag literally turned into a little swimming pool. In there I had a change of clothes for my daughter, extra everything for us...even a plastic bag that I had intended to stick everything into that I just completely forgot to do. Things happen. They could have the CM's armed with information for a guest that finds themselves in a tough spot.

If I need to start lugging around a full set of clothes for my husband and myself on top of everything else I am going to need a suitcase. Also I am not saying they should provide a full set of clothes for us if something like this happens. But they could be able to direct a parent to where they can get something without having to go from store to store.