molly2004 said:
Does that make sense? I guess either way, they get to keep your money so it's a win win situation for them. Bummer! Makes you almost wonder how they could be losing money when they have policies like these.
Airlines have tons of cash and no money, if that makes sense. They need to keep your cash in house, because most owe many dollars for every $1 you pay them. The issue is that all the "legacy" carriers had enormous debt accumulated, particularly during the 90s. Plus most of them increased staffing levels through the 90s at amazing rates. The result was heavily indebted airlines with bloated staffs, ever-rising fuel costs, and unrelenting price pressure from consumers. They were already in trouble before 9/11, but that was the kicker for most -- business dropped off so sharply. If it had just been leisure business decreasing, it might not have mattered so much, but the recession that followed 9/11 caused a big drop in business travel -- the bread & butter of the airline industry.
Climbing out of that hole is difficult and might be impossible -- look at how long United has been in bankruptcy protection. They've changed their organization tremendously (and have about 40,000 fewer employees than they did in 1997 or so -- I can't remember when they peaked). They've had their debts wiped out by and large, they've been released from most of their pension obligations, and they have arranged for funding for restructuring, putting them in many ways at an advantage over the other big carriers. Even still, they've cut costs to the bone, worked to get more efficient, and they are still running at a loss. As it stands, it is *better* for a legacy carrier to go into chapter 11, so long as they can secure investors to help them pull out of it.
Sorry -- I got a little long-winded there!

Suffice it to say that I am SHOCKED that Delta is saying they'll refund flights if you find a cheaper one.