Are DVC guests second-class citizens?

[VGCgroupie]

I wonder how much our dues would go up if they swapped out towels for each room every day, they'd have to hire a team of people just for towel swapping.

Every cash hotel I’ve stayed in does this… daily fresh towels isn’t a foreign concept that would require hiring a new team of people.

 

[Memorymakerfor4]

Every cash hotel I’ve stayed in does this… daily fresh towels isn’t a foreign concept that would require hiring a new team of people.

I don't necessarily think it would require a new team, but it would have some increase expense, which would be passed on to all members.

 

[VGCgroupie]

I don't necessarily think it would require a new team, but it would have some increase expense, which would be passed on to all members.

Not everyone wants them. Im just glad I can get them when I ask.

 

[davidhr]

We usually use them for a few days. Even in hotels with daily housekeeping. If you can request them on demand I don’t see the necessity to make it daily for everyone.

 

[juxtapose]

I’ve found that for most resorts, they are great at dealing with “minor” needs like more plates, more towels, rooms not being clean at check in, etc. Where they struggle is on rarer requests like your fridge not cooling sufficiently. I had the same issue at VGF and I almost had to put on my warpaint to get it resolved. I’m not sure if there is just no solid procedure because it doesn’t happen often enough or if there is a shortage of fridges, or what the issue is, but oddball issues really seem to frazzle the front desk and housekeeping. Same thing with bell services- they are great when everything is normal, but one hiccup and you have basically exposed the rotten underbelly underneath. They put a delivery bag marked refrigerated on a shelf and it spoiled, and after 3 days of promises of replacement by no less than two different managers and it never resolved until I got home.

They are very good at fixing minor run of the mill issues, but if you have a real issue you are gonna see some unpleasantness. Riviera still has the best service of any of the dozen or so resorts I’ve stayed at the past few years. They must have a good GM.

Yeah, agree. We stayed cash on Boardwalk and had flooding on the ground floor, like water seeping up through the wood floors in the bedroom part of the room. They were unconcerned at first and though we just flooded the bathroom ourselves or something. They sent 4+ maintenance people in one day and finally we were like can we just move rooms when we came back at midnight and the entire floor was wet, so at midnight we had to switch to a new room. They gave us a $300 room credit though, but to answer the OP no I think DVC and cash are treated equally.