This kind of thing is VERY typical Disney. Nobody ever knows what's going on there on an administrative level.
Thankfully, we have so many intelligent, wonderful CMs running the show at the parks and on the transportation.
They get confused when there is only one credit card on file. Last trip, they never charged our magicband charges until about five days after we left. Someone called me and said they had never been paid. I said, "So, charge the card you have!" They did and that was that. Usually, they take the charges out before I even wake up on the last morning.
One year, tried to change the bank account to make our AP payments out of. They couldn't figure out how to do it, so just refunded all our our AP payments (almost the entire year) and told us to just buy new APs. So, basically we got a free year of Disney since the new ones we bought didn't activate until we used them.