I just a response to my e-mail.
Hello Joanne,
At the current time Annual Passes are renewable
at the 4 Disney Theme Parks or Downtown Disney. We
will soon be able to process renewal requests at
Member Services but there has been a delay.
Passes purchased through the Member Website are
for new passes only at this time. We apologize
for
the communication errors.
Sincerely,
Mary
Disney Vacation Club Member Services
I guess I'll try to renew at MS next week.