I ordered my renewal on line this last Sunday, and got it in the mail yesterday. 4 days, not too bad. I have gone to DL when I had already ordered my renewal but had not received it yet, I had a lot of problems getting through the gate each time. They had already activated the new pass even though I hadn't received it yet. I finally got a paper ticket from City Hall so I wouldn't keep getting stopped every time. I find that ordering it on line gets you a faster reception of your pass than if you renew it through the mail.