AP Only Info Thread Reservation System /Extensions / Refunds

[hertamaniac]

I requested refunds for two AP scenarios. For one, expiring in May, I just requested the partial refund since there was no way we would be going in the following couple of months.

For my elderly relatives, who will probably not go again even with the extra month, I requested a full refund. This was not an option at the time, but I did ask and the CM said that they would review those requests on a case by case basis, "if it was requested" (they did not offer, I had to ask).

If I were you, I would call again and have them make the notation for 'full refund requested' and give a reason.

My first refund was requested in early May, the second request, in late May, iirc.

The only thing I would add is to send an e-mail to them with that full refund request. I did a couple of days ago and got no answer to my request. But, I now have documented proof that I sent it (along with their generic response). It's ammunition.

 

[Eastern]

That's awesome that you got the partial refund! Are you in the tri-state area by any chance? I'm asking because I'm from NJ and since DeSantis extended the quarantine past the time of my pass expiration. I'm wondering how Disney or if Disney will take that into account.

I have not received any refunds. I only made the requests. I would definitely add any pertinent info to your request.

 

[zebrastreyepz]

I purchased through Sam's Club as well. I figure they should know what I paid.

Sam's Club has that information but Disney wouldn't. So, do ours come on a gift card?

 

[yulilin3]

Apparently APs will start getting more info come Saturday, I just spoke to someone on the AP line and that is what she told me

 

[FinallyFL]

Apparently APs will start getting more info come Saturday,

So soon

 

[shoreward]

https://www.orlandosentinel.com/bus...0200708-oo4iurqhbvhjdgybr3n2oqgxmi-story.html

 

[hertamaniac]

I just sent a 2nd e-mail to them, but this time included the screen shot for the cancel the AP option/choice per their website.

 

[bloomcruisers]

Sam's Club has that information but Disney wouldn't. So, do ours come on a gift card?

I have my original purchase info from Sams club so hope they will refund to the cards used. I have 6 passes that were just activated in February so would expect a very large refund that I certainly don’t want tied up in gift cards.

 

[hertamaniac]

https://www.orlandosentinel.com/bus...0200708-oo4iurqhbvhjdgybr3n2oqgxmi-story.html

Behind paywall for me.

 

[shoreward]

Behind paywall for me.

Two Disney annual passholders have filed a lawsuit seeking class action status after Disney mistakenly charged them before the parks officially reopened from the coronavirus pandemic shutdown.
Disney’s error happened Friday, prompting a blaze of complaints on social media from passholders who were normally billed monthly but now had unexpectedly had lump-sum bills pending in their bank accounts. In April, Disney had promised not to bill passholders on the monthly payment plan until the parks were back open.

Sarah Heinman and Liza Bertran, both from Miami-Dade County, said they are among those passholders and filed an Orange Circuit Court lawsuit that day, seeking more than $30,000. They accused Disney of breach of contract.
Disney charged Heinman $905 and Bertran $520, the equivalent of four months of payments “in one fell swoop,” the lawsuit said.

At the time, Disney acknowledged it was a glitch and apologized. The charges will be reversed, the company said, although it will depend on each passholder’s bank how long it would take.
Disney did not immediately provide a comment Wednesday.

Francesco Zincone and Armas Bertran Pieri, two Miami-based attorneys handling the suit, also did not immediately respond.
Disney World’s theme parks shut down March 16 from the coronavirus pandemic.

grusson@orlandosentinel.com

 

[zebrastreyepz]

Hope this will help...a summary of the original article: https://**************.net/2020/07/annual-passholders-sue-disney-world-tm1/

 

[randumb0]

Looking for some advice here..

I'm a local AP holder who pays in full. My pass doesn't expire until February, however I don't feel comfortable returning to the park this year. I do see myself returning to the parks at the beginning of next year. Does it make more sense to keep my pass or to ask for a refund of my balance?

 

[mitsukoshi samurai]

refund

 

[hertamaniac]

Looking for some advice here..

I'm a local AP holder who pays in full. My pass doesn't expire until February, however I don't feel comfortable returning to the park this year. I do see myself returning to the parks at the beginning of next year. Does it make more sense to keep my pass or to ask for a refund of my balance?

That's our boat as well (March expiration). We are trying to select the cancel AP option per their website as we don't want to visit before 2021.

 

[zebrastreyepz]

Looking for some advice here..

I'm a local AP holder who pays in full. My pass doesn't expire until February, however I don't feel comfortable returning to the park this year. I do see myself returning to the parks at the beginning of next year. Does it make more sense to keep my pass or to ask for a refund of my balance?

At this point with things still so up in the air, I would choose a refund. But it's a really personal decision.

 

[OKW Lover]

If I purchased 3 APs in January and used them for 6 days, the credit back should be for the price I paid minus what a 6 day park hopper would have cost for those dates? Is that how it is being calculated?

Disagree. You buy an AP that is good for a full year. It doesn't matter how many times you actually use it. You should get credit only for the period of time the parks are closed during your year.

 

[focusondisney]

Looking for some advice here..

I'm a local AP holder who pays in full. My pass doesn't expire until February, however I don't feel comfortable returning to the park this year. I do see myself returning to the parks at the beginning of next year. Does it make more sense to keep my pass or to ask for a refund of my balance?

Good question. I am struggling with the same thing. We are in NY state. Used our AP for 8 days last December. We had trips cancelled in April & July. Have 8 days booked in September, but with the quarantine orders from Florida & NY, it seems highly unlikely we will be able to go then either. The only other week we have vacation this year is the week after thanksgiving. We could possibly move our September trip there, but that is also a big gamble. Our next trip will be mid April. I am considering asking for the whole remainder of our pass to be refunded & just pull the plug on the September trip. I just don’t know if I am ready to admit defeat & cancel September too.

 

[married2grumpy]

Disagree. You buy an AP that is good for a full year. It doesn't matter how many times you actually use it. You should get credit only for the period of time the parks are closed during your year.

I’m looking for a refund for remaining months not just during closure. I haven’t requested it yet. I tried calling on several occasions but could not get through. I’ve read that we should be getting an email soon with 4 options. I was just curious how they were calculating refunds to try to figure out what we could expect to get back.

 

[NoTime42]

Looking for some advice here..

I'm a local AP holder who pays in full. My pass doesn't expire until February, however I don't feel comfortable returning to the park this year. I do see myself returning to the parks at the beginning of next year. Does it make more sense to keep my pass or to ask for a refund of my balance?

In normal circumstances, the AP renewal discount is about like a 2 month discount (Kind of a buy 10 months get 12)
Right now, Disney is saying existing AP’s will get 1 more free month in October.

The wrench in this equation is that Disney is not currently selling new AP’s, and you will need a valid ticket to book park reservations in 2021 (at least through September)

So in a world of normal AP pricing and processes, it’s cheaper to cancel an AP and buy a new pass if you have a 3+ month break. But with the October free month, the cancel and buy new AP needs to be a 4+ month break.
A 4 month break from opening would be Thanksgiving.

traditional AP advice would say cancel and buy new if you won’t use it until 2021.

 

[OKW Lover]

I’m looking for a refund for remaining months not just during closure. I haven’t requested it yet. I tried calling on several occasions but could not get through. I’ve read that we should be getting an email soon with 4 options. I was just curious how they were calculating refunds to try to figure out what we could expect to get back.

In that case I would expect the refund to be the number of days from when the parks closed to the day your AP is scheduled to expire.