AP Only Info Thread Reservation System /Extensions / Refunds

[JayMunOne]

Not real sure what this means. Are you saying the clock isn't starting again til December 15?

This is the first account of a CM indicating an extension for APs past July 11/15. Perhaps word is trickling out that the park reservation period will be five months long.

 

[yulilin3]

This is the first account of a CM indicating an extension for APs past July 11/15. Perhaps word is trickling out that the park reservation period will be five months long.

The poster later indicated it's not extension of ap

 

[mickeyfino]

I've been following this thread closely, so my apologies if it's been asked before. Our Platinum Plus AP's expire on 6/21. If we opt for the partial refund, do we need to call prior to our passes expiring?

 

[DGsAtBLT]

I've been following this thread closely, so my apologies if it's been asked before. Our Platinum Plus AP's expire on 6/21. If we opt for the partial refund, do we need to call prior to our passes expiring?

If you know with certainty you want the refund no matter what the extension looks like, I would, to be safe.

 

[mickeyfino]

If you know with certainty you want the refund no matter what the extension looks like, I would, to be safe.

Not 100% certain, but the lack of detail makes it seem like the "safer" option, if that makes any sense. We are thinking of going in August but with reservations not guaranteed we would be very unhappy if we opted for the extension and not be able to get into the parks.

 

[shoreward]

Realizing that different CMs are giving out different information, right now, I was told that AP expiration dates will be updated upon park reopening. I was also told that refunds will be issued to the original form of payment. When asked about APs purchased by upgrading tickets, I was told that a refund check would be issued. Has anyone ever heard of Disney sending out a refund check? That was a new one on me...maybe if somebody originally paid with a debit card.

 

[SarahC97]

Ok, here's a question: If you have an AP expiring before park reopening and you renew, will you not have the extra days added on from the closure any longer? My AP expires 7/8, but with added days for park closure, it should be extended to November. If I renew, will my new expiration be in July 2021 or November 2021?

 

[mitsukoshi samurai]

Realizing that different CMs are giving out different information, right now, I was told that AP expiration dates will be updated upon park reopening. I was also told that refunds will be issued to the original form of payment. When asked about APs purchased by upgrading tickets, I was told that a refund check would be issued. Has anyone ever heard of Disney sending out a refund check? That was a new one on me...maybe if somebody originally paid with a debit card.

Will ap purchased by upgrading tickets be extended and what will be thier expriation date

 

[shoreward]

Will ap purchased by upgrading tickets be extended and what will be thier expriation date

The fact that you purchased an AP by upgrading a ticket should not affect the expiration date being revised. Right now, I think everyone is waiting to hear how many days will be added. The CMs, themselves, do not know, at this point.

 

[cm8]

The poster later indicated it's not extension of ap

And it seems to be correct! I am not a happy camper. My pass expires on Christmas Day and it shows it not available after 15 December . I used the park blockout calendar to find that date.

We have a platinum plus and it should be good through my end date!

Edited to add..... Disney’s famous give them a heart attack or cause a stroke glitch is still alive and well. ( IT )

 

[yulilin3]

And it seems to be correct! I am not a happy camper. My pass expires on Christmas Day and it shows it not available after 15 December . I used the park blockout calendar to find that date.

We have a platinum plus and it should be good through my end date!

Really? I just looked at the blackout calendar and the bo seems to be the same they were before for all passes

 

[A_Hal]

I just checked the MDE app. It appears December 21-31 is blocked out for platinum and platinum plus passes. I then checked the mobile website and it shows the passes are good through December. Hopefully just a glitch on the mobile app.

 

[A_Hal]

I just checked the MDE app. It appears December 21-31 is blocked out for platinum and platinum plus passes. I then checked the mobile website and it shows the passes are good through December. Hopefully just a glitch on the mobile app.

I just talked with a CM. He said that was a glitch in the app and our platinum pass is still valid through December.

 

[hertamaniac]

Has anyone with a fully paid AP and selected a partial refund received either:

1) A phone call from Disney, after calling them initially, confirming the refund option/selection.
2) Received the partial refund.

We have not received either at this time.

 

[johnnyr]

Has anyone with a fully paid AP and selected a partial refund received either:

1) A phone call from Disney, after calling them initially, confirming the refund option/selection.
2) Received the partial refund.

We have not received either at this time.

I have not. Called 3 weeks ago to request partial refund. CM took my info and said she submitted the necessary forms and I would receive a call back in a “couple weeks”. So far nothing.

 

[cm8]

Really? I just looked at the blackout calendar and the bo seems to be the same they were before for all passes
View attachment 500790

My pass ends on the 15th.. one sec
Now it’s up to the 20th! It also does not show that reservations are required like yours

 

[cm8]

I just talked with a CM. He said that was a glitch in the app and our platinum pass is still valid through December.

That makes sense! Thank you for sharing that.

 

[Poohbear538]

My pass ends on the 15th.. one sec
Now it’s up to the 20th! It also does not show that reservations are required like yours View attachment 500813

@cm8 I have Platinum and mine looked like your at first but when I clicked on Gold just to take a look a whole new page opened up with the calendar and it says reservations required on every level.

 

[cm8]

Thank you!

 

[DaveNan]

I called a couple of days ago and requested the partial refund. I called the AP VIP number 407 939 7277, but all the options offered, led my to general reservations, not the AP line. When I mentioned it to the CM's, they suggested I select option 3 (not presented on the call) to go directly to an AP CM. My DD did that for her AP's and it worked, so you can bypass some of the hold time. Confirming what others have said, they took my info and said I would not receive my refund until after the parts opened and it would go onto my original method of payment. If used a gift card and no longer have that card, I will need to call back at that point in time and they could switch it to a new e-gift card.