AP Only Info Thread Reservation System /Extensions / Refunds

[armerida]

Just logged in and both AP's were extended the additional 30 days on top of the Covid extension.

@goofy78 Did you decide to extend your pass, or did they add the extra 30 days automatically?

 

[e_yerger]

I just dialed in to cancel 3 passes: 1 with original exp May 16, another original exp May 26, and another original exp Dec 13th. All were purchased with different credit cards and are assigned under different email addresses (but I am Friends & Family with all MDE accts). Will report back on how it goes!

Edit: 18 minutes in and I just got a BUNCH of random feedback, almost sounded like a fax machine? I had to yank my headphones out of my ears and they're still ringing. It's like they're trying to kick me off

 

[cindianne320]

I didn't read through all the recent pages, but I'm an out of state, paid in full, passholder. I did not get any emails. Will I be getting one, or just waiting for the mysterious in the near future option?

 

[e_yerger]

I didn't read through all the recent pages, but I'm an out of state, paid in full, passholder. I did not get any emails. Will I be getting one, or just waiting for the mysterious in the near future option?

You should have gotten one and the mysterious in near future option IS the full cancellation and partial refund through expiration date.

 

[BridgetBordeaux]

Out of state...paid in full...got the email....waited until today to click it......I selected the cancel option.......got a pop up reminding my what I chose and that it is not reversible......clicked on it .......printed out the confirmation screen.......later on I got an email saying I had cancelled my AP.

 

[e_yerger]

Out of state...paid in full...got the email....waited until today to click it......I selected the cancel option.......got a pop up reminding my what I chose and that it is not reversible......clicked on it .......printed out the confirmation screen.......later on I got an email saying I had cancelled my AP.

Did it show you any options for other passes that you manage?

 

[ErinsMommy]

I didn't read through all the recent pages, but I'm an out of state, paid in full, passholder. I did not get any emails. Will I be getting one, or just waiting for the mysterious in the near future option?

I didnt get one either and have been on the longest waits, then transfers, then more waits. I now know the Disney track and songs by memory but FINALLY got through. I paid in full and just got the email confirmations stating we're canceled as of 8/11 and refunds will come mid-September. She had no idea how much though.

 

[ORD2KOA]

Just logged in and both AP's were extended the additional 30 days on top of the Covid extension.

I logged in and our 2019-2020 pass is extended an additional month, but the 2020-2021 pass now begins a month before the old one ends. Mind boggling.

 

[trmiv]

So you actually have to submit the request for it to go through, correct? When I first got the email I clicked on the personalized link and logged in to see the options, but then closed the window without submitting anything because we’re not sure yet. I thought I read somewhere that people had issues where it recorded the selection even if you didn’t submit it?

 

[FinnFogg]

I just received the email(s)....two of them. When I click the links, one references my last name and the other references my husband’s last name. We actually have 5 APs (me, my husband and our 3 kids), all purchased together and all under my MDE. Anyone know whether we are still waiting on 3 more emails, or would the kids be covered my my link (or my husbands)?

 

[armerida]

I logged in and our 2019-2020 pass is extended an additional month, but the 2020-2021 pass now begins a month before the old one ends. Mind boggling.

@ORD2KOA Did you already Confirm via the link that you choose to keep your pass or did they just automatically add the extra 30 days?

 

[goofy78]

@goofy78 Did you decide to extend your pass, or did they add the extra 30 days automatically?

It was automatically extended. It’s what we would have chosen so I’m glad it was.

 

[doleddanielle]

So you actually have to submit the request for it to go through, correct? When I first got the email I clicked on the personalized link and logged in to see the options, but then closed the window without submitting anything because we’re not sure yet. I thought I read somewhere that people had issues where it recorded the selection even if you didn’t submit it?

Correct! This happened to me. When I clicked the link the first time, it took me to the "Your selection has been recorded page" and I freaked out thinking that it automatically just canceled my pass by clicking the link. A little while later, I clicked on it again and it gave me the two options. If you close out without submitting anything, you didn't select anything. You must select an option, hit "Continue," and then confirm it on a pop-up on the page that says once you make your selection, you can't change your mind.

 

[Madame]

I sent off an email requesting they send either an email or phone us in order to cancel the remainder of our passes. We received our refund for the closure period, but with the border closed and 2 wk isolation requirement for any international travel going forward anyway, there is no way we will use our passes before they expire Dec 30. I'll post here if I receive a reply. I'd prefer not to make another lengthy international call........ (the Apps we've tried do NOT work well - ie you can't properly hear or communicate with the other party)

No response to my email (not unexpected), but my husband’s acct got an email. The kids are attached to his acct because of an IT glitch years ago, but their APs were not mentioned in the email; he wasn’t even named, just « valued passholder. » Nothing for my acct yet.

 

[BridgetBordeaux]

Did it show you any options for other passes that you manage?

I only have one pass.....sorry!

 

[cate2]

I just received an email with the option of either extending my pass or cancelling.


option "I would like to cancel my annual pass.

• "In lieu of a one-month extension, your annual pass will be canceled. Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable). Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available."

My annual pass was extended from the end of August until Dec 26, so I believe that what they are saying is that if I decided to cancel I will receive 5 and a half months refund. Assuming I am understanding this correctly I'm very pleased. I'm going to go for this option and set aside the refund for either tickets or a new pass when we can go back again.

 

[doleddanielle]

Did it show you any options for other passes that you manage?

I manage two passes and I received a separate email for each one. I'm not sure if this is how they're doing it for everyone, but it could be because one is paid-in-full and the other is monthly, but it would make the most sense to manage each pass separately. I don't know how the procedure is/would be for multiple paid-in-full/monthly passes. Monthly passes at least have an identifier in the form of a Contract ID on the top of the options page:

"Manage Your Pass

You are a contract owner and will be making a selection for the annual pass on your contract.

Contract ID: x"

For paid-in-full passes, it just shows the last name and the type of pass, so it's not much help to decipher between passes that are the same pass-type and the same last names.

 

[noimdisney]

I just received the email(s)....two of them. When I click the links, one references my last name and the other references my husband’s last name. We actually have 5 APs (me, my husband and our 3 kids), all purchased together and all under my MDE. Anyone know whether we are still waiting on 3 more emails, or would the kids be covered my my link (or my husbands)?

I'm in the same boat and wondering the same thing. My email/link references my Gold pass but makes no mention of my kids' Silver passes.

 

[KristinU]

The person I spoke with said you could cancel multiple passes from the same email assuming you have the number on the physical AP card. She agreed that the email didn't provide detailed instructions.

I cancelled both mine and my husband's APs with our separate email links, but never saw any way to enter a different AP card number or anything.

I just received the email(s)....two of them. When I click the links, one references my last name and the other references my husband’s last name. We actually have 5 APs (me, my husband and our 3 kids), all purchased together and all under my MDE. Anyone know whether we are still waiting on 3 more emails, or would the kids be covered my my link (or my husbands)?

That's what the chat person told me earlier today, that I should be receiving another email with a link to my DS's AP option.

I'll give it a few days and then call if I don't get one.

Editing to add that we're out of state, paid in full, plat. APs that were effective 1/24/2020.

 

[MouseEarsMom33]

If don't have the original payment method...gift card.

For those that cancelled online, does Disney give you a chance to indicate this? I am trying to call, but get a message that all lines are busy. I don't want to cancel online unless I know I can add that information.