AP Only Info Thread Reservation System /Extensions / Refunds

[chicagodisneyguy]

Sorry if I missed this. Do you have to wait and get a personalized email or is their a general link floating around here that can be used? Thanks!

 

[elgerber]

OK, so I have 3 emails. Two of those will likely be cancelled but not mine. But the only way to know which one is mine is with a contract number? My passes were renewed over the phone last summer with DVC so I have no information that came in an email then. Am I going to have to call to make sure this is done right? And will I still have to have that number if I call?
I also just remembered, mine was an upgrade from a UT 10 day pass to a gold renewal, so I know I have no contract number from that.
What does a contract number look like?

 

[doleddanielle]

I'm really confused about this contract number stuff. When I bought the AP (paid in full, not paid over time) I printed out the confirmation email. I did not save it in my email account. I am looking at the purchase confirmation email, and there is no contract number in it. If there was an attachment to the confirmation email, I did not print it. There is a confirmation number, but PPs above specifically used the term "contract number" not "confirmation number." I'm afraid to click on the link in the email I got yesterday because PPs have reported glitches.

From my understanding from managing a paid-in-full AP as well as a monthly AP yesterday, only the monthly AP's are on a contract and have a Contract ID. When managing my paid-in-full AP, it simply had my last name and type of pass in place of where the Contact ID would've been.

 

[KristinU]

Well, despite not knowing exactly how much refund to anticipate, with 315 days between July 11 and our new expiration dates, we decided that we're going for the cancellation. I just called and changed our room-only reservation for Christmas week to a package with 7 day base tickets (that's the max they can add right now, even though our stay is longer). Then for our offsite stay in spring of 2021 we'll just buy UT tickets and be able to book more than 3 days. Ultimately a bit more expensive than keeping our APs, but the 3 day thing doesn't work great for offsite out-of-towners, plus it gives us more wiggle room for cancelling if we need to because of quarantines or spikes or anything else that comes up.

I have to say, the Disney Destinations CM I talked to restored my faith in Disney a bit, and I told her so. She was just so pleasant and helpful. Such a nice departure from the AP confusion!

So, I'm a little nervous to try my email link for cancellation, but since the glitch is the selection I want, I think I'll give it a shot.

 

[doleddanielle]

Sorry if I missed this. Do you have to wait and get a personalized email or is their a general link floating around here that can be used? Thanks!

He's making a report for everyone to see that the first email link had a glitch didn't work and just automatically cancelled the AP without making a choice. So hopefully if others call for the same reason they will know it's a bad link.

Also he makes it sound like it's nearly impossible to only cancel one or 2 AP from an account that has multiple AP, so lets say you all have the same contract but only 2 want to cancel and the rest keep, he made it sound like that won't be possible, but again, they really don't know right now

I'm 99% sure that everyone has their own, truly personalized link sent to their email as it seems as though each link goes to a specific pass. I received two different links for two different passes. I wonder if clicking on someone else's link causes them to manage that pass, which may be why you had issues @yulilin3... When clicking on the link, it should give you options to take the 30-day extension or cancel for a refund. If it doesn't, that means an option was already selected and submitted.

If anyone is clicking on someone else's link, please double check that the Contract ID is yours or not. Or better yet, don't post your personalized link moving forward

 

[MouseEarsMom33]

For my refund for the closure period, they sent it to one of my credit cards, even though I paid for the pass with gift cards. Since it was a credit card I rarely use and the refund was over $300 dollars, I got a check from my credit card company and deposited it. I was actually glad to have the money rather than a gift card.

That would be amazing...did you give them the credit card number, or is it linked to our Disney account?

 

[itstrue56]

That would be amazing...did you give them the credit card number, or is it linked to our Disney account?

I did not give it to them, but it is a Disney Chase Visa.

 

[KristinU]

I do get to my options when I click on my personalized link, but I would have expected to have been presented with both my AP and my DS's AP. I know my DH got his own email. Maybe I'll wait a little bit and see if I get another round of emails.

 

[Madame]

I sent off an email requesting they send either an email or phone us in order to cancel the remainder of our passes. We received our refund for the closure period, but with the border closed and 2 wk isolation requirement for any international travel going forward anyway, there is no way we will use our passes before they expire Dec 30. I'll post here if I receive a reply. I'd prefer not to make another lengthy international call........ (the Apps we've tried do NOT work well - ie you can't properly hear or communicate with the other party)

 

[itstrue56]

Just canceled my AP using the email link Disney provided. It was easy and I got a confirmation email about three minutes after confirming my choice.

 

[Best Aunt]

From my understanding from managing a paid-in-full AP as well as a monthly AP yesterday, only the monthly AP's are on a contract and have a Contract ID. When managing my paid-in-full AP, it simply had my last name and type of pass in place of where the Contact ID would've been.

Thank you so much!

 

[francie57]

We have 2 APs and neither one of us has an email yet.

 

[DisMommyTX]

MONTHLY PAYMENT APs...

Please be careful in working this out, as depending on when your payments started, the only options offered can either be very good, or very bad for you. Because there were a few of us in my weird position, here's my example:

Renewed in Jan. for a Mar. 23 expiration AP. Because they always start monthly payments the day you renew, not the day the renewal takes effect, my first payment was taken in early Feb., second in late Feb., third early Mar. So 3 payments taken before parks closed, and before my renewal took effect, right?

I won't get the Mar. payment refunded because it was taken in early Mar., before the mar. 14 date they're using for Mar. payment refunds.

I've also been told by the monthly payments hotline, VIPassholder line, AND the new AP Chat that none of those 3 payments will be refunded. Why? Because even though those payments covered the first 3 months of my AP - Mar., Apr., May - they go by the date the payments were made. And since the payments were made in advance, before the parks closed, they are not eligible for refund.

I am not a lawyer, but I am positive that is a breach of contract and cannot be legal. The question is, though, do I want to spend hours of my life fighting it? As I see it, I have 3 options:

1. Cancel. Forfeit the $150+ they already took, but not make any further payments.
2. Extend. Continue on with 9 more payments, but essentially get 13 months for the price of 12 because with the extensions, my original Mar. 23 expiration will extend to an Aug. 18 expiration, so 13 months of open parks.
3. Fight for the option to cancel and get the 3 payments made in advance refunded.

None of these scenarios takes into consideration COVID-19 risk, of course. If I take that out of the equation, option 2 is the clear winner. But what if things continue to get worse and I really cannot risk going to the parks for the next 6 months? 12 months? What if parks have to close again - will I be paying for a useless AP because I already made my choice?

I'm going to sit on the decision for a few weeks and see how things go. I am high-risk, but from what I've seen so far, I could be comfortable spending a few hours in a park, avoiding places that feel too congested. I want to see if that changes going forward before making a decision.

Yes, this is us as well. If we cancel, we lose an additional 3 months if payments prior to activating the APs. I was hoping by NOT requesting anything, we would stick with our original expiration date plus the 30 day extension, which would have our pass expire late Dec. The night before park pass reservations went live, our passes automatically extended 4 months. Cancelling and buying new passes next year would likely be better financially, but only if I fight for the pre-paid months we should be due. I'm worried that will sour me even more on Disney, and no telling what new Pass or renewal costs will be next year. Accepting the default is less stressful, and I cannot be sure whether the alternative would actually save us money in the long term anyway. I'll just hope that somehow they make it worthwhile on renewal discounts or something else down the road.

 

[zebrastreyepz]

I canceled. No freaking clue what I’ll get back but I have no intention of going back any time soon.

it’ll be interesting to see how they refund me since I bought my pass through sams club?

If I understand correctly, you should get a check in the mail.

 

[18MAGIC]

I never got an email. I called and they said that we don't have communications preferences set up correctly....what??? I have been receiving all the emails about the erroneous charges and the correction of those charges...sounds like this is a Disney issue and not my preferences. They are currently trying to cancel my pass over the phone. No luck with that either. It has went to escalation team and I am still on hold...about 6 hours of my time is invested in this simple cancellation process now!

 

[Gator Kate]

So as far as we know Disney is not telling you the amount of your refund? That's absurd.

 

[DisneyHomework]

I never got an email. I called and they said that we don't have communications preferences set up correctly....what??? I have been receiving all the emails about the erroneous charges and the correction of those charges...sounds like this is a Disney issue and not my preferences. They are currently trying to cancel my pass over the phone. No luck with that either. It has went to escalation team and I am still on hold...about 6 hours of my time is invested in this simple cancellation process now!

This will be me. Totally same situation please share what happens!

 

[18MAGIC]

So they can't help us. They can't cancel them for us. They escalated it twice and no one could cancel it. They said to try again in a couple of days. I asked them how do I try again. She said I will get an email. I never got the first email......someone please help. I need a contact at Disney that knows what they are doing!!!!!

 

[Eastern]

Thank you. I am able to do the math, but just making sure this is indeed what everyone else is receiving. Has anyone actually received their refunds yet? Was it the correct amount?

I got one AP refunded (expired May 24) and it was the correct amount. I think the issues are 1-What options to give people who expire after the closure and 2-they probably didn't expect so many refund requests. So they are still figuring out what to do. I'm sure they want to give out the least money possible in refunds.

 

[FinnFogg]

I appreciate this is probably low priority for most, but has anyone had any feedback from Disney on Water Park annual passes? We purchased these along with our Gold Annual passes last November. As the water park’s have not yet reopened, the passes still have their original expiration date. I would like to cancel everything at once and just move on.