AP Only Info Thread Reservation System /Extensions / Refunds

[emilymad]

I am almost two hours on hold and still counting... The automated message says to have your actual AP card. I have my card but DH can't find his. He didn't get an email since everything is run through my MDE account. I guess we can go get a replacement card since we will be in Orlando over the weekend. I am going to ask if I ever get through on the phone.

 

[ErinsMommy]

Im curious what happens if we cant find out passes since they seem so hell bent on only being able to provide refunds once provided with the annual pass card number?? Its all linked on our MDE account - im so confused. =(

 

[Eastern]

Im curious what happens if we cant find out passes since they seem so hell bent on only being able to provide refunds once provided with the annual pass card number?? Its all linked on our MDE account - im so confused. =(

Not sure why they need the card. They refunded my son's pass when I requested it. Didn't need any numbers.

 

[emilymad]

I finally got through to talk to someone. If you call to cancel they do not need the AP card number. If you want to do it online then you need each card. Refund will be back to original form of payment. If it is a gift card you no longer have refund will be either on a new gift card or by check. No decision has been made about that yet.

I asked if we could visit the parks between now and August 11th and not mess up our chances at our refund. This was confirm as being on purpose to give us the chance to test out the parks to see what we want to do.

 

[StacyStrong]

Is it bad that I just...don’t care anymore? I just want some money back and at this point don’t care to figure out the calculation. My next “confirmed” trip wasn’t supposed to be until January 2021. I already paid for the pass in full. It’s a sunk cost. I have zero intention of going back probably for AT LEAST another year now - I’m just not comfortable with it. I’m out of state and so I paid in full. To me, the money is gone, so getting anything back at this point is a win.

Obviously that’s not “fair” and I’m privileged to feel this way. I totally get everyone else’s frustration. I’m just so over worrying about Disney at this point and I want it done with. The money will feel like “found” money even though it absolutely isn’t because I paid for the voucher about a year ago now.

 

[HockeyMomNH]

Still no email for me, but my pass and my DHs now show the additional 1 month extension in my MDE. I'm happy with that.

 

[ErinsMommy]

Not sure why they need the card. They refunded my son's pass when I requested it. Didn't need any numbers.

I finally got through to talk to someone. If you call to cancel they do not need the AP card number. If you want to do it online then you need each card. Refund will be back to original form of payment. If it is a gift card you no longer have refund will be either on a new gift card or by check. No decision has been made about that yet.

I asked if we could visit the parks between now and August 11th and not mess up our chances at our refund. This was confirm as being on purpose to give us the chance to test out the parks to see what we want to do.

And this is what drives me crazy. I was on the phone with an AP representative that was INSISTENT that I provide our AP card numbers. I'm so annoyed. =(

 

[KyleAfterAWhile]

Has anybody received a cancellation refund yet? We were told our would be approved and we would see it by reopening, but so far no additional emails and our APs are still active. I am not in a rush, just curious.

 

[KyleAfterAWhile]

Still no email for me, but my pass and my DHs now show the additional 1 month extension in my MDE. I'm happy with that.

Ours has been extended from Dec 1, 2020 - March 31, 2021. I am waiting on a refund and AP cancellation.

 

[buzznina]

First; I really hate Disney's system and setup. They send you an email with a phone number that is supposed to be just for AP holders cancelling etc.. Yet when you call it you get the same "darn" message like all other numbers asking what are you calling for
Background info, we have 4 passes but on 2 contracts because they were purchased at different times. I received the email with the cancellation link and yesterday when I used it, it was very easy and did not require any AP or contract number. But it only cancelled 2 of our 4 passes, probably because they were on 2 separate contracts, another system issue since both contracts are under the same user information So I called yesterday and was on hold for 45 minutes and then I got a CM and told her the issue. She asked which 2 did it cancel and I told her that neither their system nor the confirmation email had any AP information in it, so I have no clue She then asked for my contract numbers, I told her they are filed at my work and I haven't been there in over a month so I do not have it. I said it would really help if WDW would put all this info under my MDE account so it's easy to get too, she agreed. I told her that I figured that WDW support would have easy access to this information since this was the phone number for AP holders. Found out, she had to contact another department to get my contract number because she did not have that authority. After another 30 minutes on hold, by the time she got the number she said she could not cancel it because it was after hours, so she gave me the number and told me to call back tomorrow(today). OMG
I feel so sorry for the CM's when the company does not give them all the authority they need to help customers.

 

[goofy78]

Just logged in and both AP's were extended the additional 30 days on top of the Covid extension.

 

[KristinU]

First; I really hate Disney's system and setup. They send you an email with a phone number that is supposed to be just for AP holders cancelling etc.. Yet when you call it you get the same "darn" message like all other numbers asking what are you calling for
Background info, we have 4 passes but on 2 contracts because they were purchased at different times. I received the email with the cancellation link and yesterday when I used it, it was very easy and did not require any AP or contract number. But it only cancelled 2 of our 4 passes, probably because they were on 2 separate contracts, another system issue since both contracts are under the same user information So I called yesterday and was on hold for 45 minutes and then I got a CM and told her the issue. She asked which 2 did it cancel and I told her that neither their system nor the confirmation email had any AP information in it, so I have no clue She then asked for my contract numbers, I told her they are filed at my work and I haven't been there in over a month so I do not have it. I said it would really help if WDW would put all this info under my MDE account so it's easy to get too, she agreed. I told her that I figured that WDW support would have easy access to this information since this was the phone number for AP holders. Found out, she had to contact another department to get my contract number because she did not have that authority. After another 30 minutes on hold, by the time she got the number she said she could not cancel it because it was after hours, so she gave me the number and told me to call back tomorrow(today). OMG
I feel so sorry for the CM's when the company does not give them all the authority they need to help customers.

So frustrating! Can I ask, how could you tell that your cancellation applied to two of your passes? I should have DS's pass under my email, but by clicking the link I didn't have any indication of multiple passes or which pass it was in reference to (since our last name is the same and the level of pass is the same). I reached out via chat and they said I should be getting another email at some point to make the selection for the second pass and that each link was for a single pass....but now I'm not so sure! I am on conference calls this afternoon and can't spend the time on the phone to the Passholder line. But I guess we have some time, so it isn't like I need to get this handled today. Still, I would like to get this put to bed, like all of us would I'm sure!

 

[EpcotNerd]

I usually receive AP emails, but haven't gotten any about cancellation options yet. We used our passes to visit the park on Sunday. I wonder if that makes us ineligible to cancel? We are on the monthly payment plan and received the March refund and automatic 4-ish month extension, but I haven't requested anything else. Has anyone who used their AP since the parks reopened received this email?

I've dug through the threads and don't see an answer to your question, have you gotten one yet elsewhere? I think you're asking what I'm wondering... if we choose a refund are we getting nothing for the March-July closure? Just one extra month as part of the refund?

 

[PrincessV]

Interesting...

My son's AP expired in early April and vanished from MDE at some point. A few weeks ago, it reappeared with an extension & new expiration date of July 31. Now, it's been extended another 30 days to Aug. 30. But my AP only has the 117 day extension, no additional 30 days.

 

[ErinsMommy]

Can anyone provide a copy of the link to cancel the APs online? Or is it just for your APs? I never got it and this is getting ridiculous =(

 

[emilymad]

So frustrating! Can I ask, how could you tell that your cancellation applied to two of your passes? I should have DS's pass under my email, but by clicking the link I didn't have any indication of multiple passes or which pass it was in reference to (since our last name is the same and the level of pass is the same). I reached out via chat and they said I should be getting another email at some point to make the selection for the second pass and that each link was for a single pass....but now I'm not so sure! I am on conference calls this afternoon and can't spend the time on the phone to the Passholder line. But I guess we have some time, so it isn't like I need to get this handled today. Still, I would like to get this put to bed, like all of us would I'm sure!

The person I spoke with said you could cancel multiple passes from the same email assuming you have the number on the physical AP card. She agreed that the email didn't provide detailed instructions.

 

[OKW Lover]

Please people, when you report if you did/did not get a refund/extension/whatever, please also tell us what type of pass (color and resident/non-resident) and if you were PIF or Monthly Payments.

 

[ErinsMommy]

The person I spoke with said you could cancel multiple passes from the same email assuming you have the number on the physical AP card. She agreed that the email didn't provide detailed instructions.

does the email have a general link to cancel the APs or is the link tied to your own APs? if not linked would you mind copy and pasting it here or PMg me with it so I can try and cancel ours? we never got an email and im tired of going in circles with them that it went to spam or the email address is wrong. ive never had trouble getting emails before and im to believe all of a sudden its my email thats giving the problem.

 

[Thane of Price Hill]

Is it bad that I just...don’t care anymore? I just want some money back and at this point don’t care to figure out the calculation. My next “confirmed” trip wasn’t supposed to be until January 2021. I already paid for the pass in full. It’s a sunk cost. I have zero intention of going back probably for AT LEAST another year now - I’m just not comfortable with it. I’m out of state and so I paid in full. To me, the money is gone, so getting anything back at this point is a win.

Obviously that’s not “fair” and I’m privileged to feel this way. I totally get everyone else’s frustration. I’m just so over worrying about Disney at this point and I want it done with. The money will feel like “found” money even though it absolutely isn’t because I paid for the voucher about a year ago now.

We're in the same boat here. Paid $3575.22 total last June 27 to get Platinum APs for my wife, son and I. We used them for a week trip last July and were planning trips in April and June of 2020. We lost 2/3 of the usefulness of our APs but it sounds like we'll be lucky to get back 1/3 of what we paid. I keep telling myself the money is a sunk cost, but it would be nice if Disney would have given "cherished" APs better options and more information about the refund amounts.

 

[EpcotNerd]

Anyone have updates on the process if you bought your AP's from Sam's club? I tried searching but couldn't find an answer. I assume we get the price we paid Sam's club but how would Disney get us the money? They wouldn't have that credit card info?