Anyone else not able to cancel ADRs via new site?

[laura428]

I was just trying to cancel an ADR online, and the site told me that it cannot cancel this type of reservation. ??? I've not been able to cancel or change resort ressies online, but I've never had a problem with ADRs.

 

[carissa1970]

I was just trying to cancel an ADR online, and the site told me that it cannot cancel this type of reservation. ??? I've not been able to cancel or change resort ressies online, but I've never had a problem with ADRs.

I canceled one and scheduled a different one. It was about 2 weeks ago, and I was surprised how easy it was. Maybe a glitch today?

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[Wood Nymph]

I was able to cancel one tonight without any problem.

 

[MistressMerryweather]

I was not able to cancel ADRs on the site for our last trip, last month. It kept telling me that only the "primary user" could make changes...I am the primary user.
Really, I am still in awe that a business as huge as Disney is, has this absolute crud website. I cannot believe they have not put every ounce of time into making it great, but, I guess that's another thread.

 

[Wood Nymph]

I was not able to cancel ADRs on the site for our last trip, last month. It kept telling me that only the "primary user" could make changes...I am the primary user.
Really, I am still in awe that a business as huge as Disney is, has this absolute crud website. I cannot believe they have not put every ounce of time into making it great, but, I guess that's another thread.

I had that problem on our last trip. I wasn't listed as the primary user on a few of our ADR's, even though I had made the reservation. It had put them in my daughter's name, for some reason.

You should be able to see all your reservations by going to the old website. You can get there by logging in to My Disney Experience, click on Get Customized Maps, then My Reservations, then view detail on the reservation that you want to cancel. There is an option to cancel your reservation on the old site.

I hopes that works for you.

 

[Mother Gothel]

I did it just this morning. It didn't give me any issues.

 

[mom2AidanAndEli]

Have been cancelling and shifting and rescheduling for weeks. No problem at all. You should see my e-mail folder full of "Your dining reservation has been confirmed." and "Your dining reservation has been cancelled."!!!!

 

[MYD714]

I was not able to cancel ADRs on the site for our last trip, last month. It kept telling me that only the "primary user" could make changes...I am the primary user.
Really, I am still in awe that a business as huge as Disney is, has this absolute crud website. I cannot believe they have not put every ounce of time into making it great, but, I guess that's another thread.

I'm having this same problem. It's so annoying.

 

[philcata]

I couldn't cancel on the website, but I was able to cancel on my cell phone app.

 

[macajack]

I had that problem this morning. Switching from Firefox to Chrome did the trick and I was able to cancel. Good luck.

Oddly (or not, really), I cannot link any of my reservations on the MDE app let alone cancel them. It says I'm not the primary user -or- that the phone number is incorrect. Ok... sure...