Every time we had a problem last week when we were there, that is who the CM called to help us with our accounts. Granted, they never fully fixed it for us when we were there and we kept being denied entry into every park we tried to enter... but it seems like that is what they call the IT department.
Yeah, me too. I'll put together an email today with screenshots of what I'm seeing... Wonder if they are planning to get back to everyone on a timely fashionHi all. Not sure whether this has been posted, but I just logged on and saw this message:
View attachment 352505
I tried to re-add my family and friends names, and it told me they were already linked... I believe that if the tickets are already linked, it will tell you that.QUESTION:
I deleted my old app and reinstalled. I see my ticket and my adrs. However it is prompting me to “link” the tickets of DH and DD by entering the ticket number before I do that (in the old version, we were already linked and I could have made FPs for all 3 of us)
Should I do this???
Enter their ticket numbers??
I don’t want to screw anything up.
When I asked the CM who was working with me yesterday who to voice my complaints to she directed me to this email and stated they were having some issues due to the Magical enhancements that they were upgrading to the system. So that's what they're calling it now!Hi all. Not sure whether this has been posted, but I just logged on and saw this message:
View attachment 352505
When I asked the CM who was working with me yesterday who to voice my complaints to she directed me to this email and stated they were having some issues due to the Magical enhancements that they were upgrading to the system. So that's what they're calling it now!
Thanks, Jackie. Did that very thing this morning,complete with screenshots and details. Hopefully this will help everyone get back to where they should be...Hey, folks,
Disney just contacted us to let us know that the best way for you guys to get the help you need is to contact them via email at wdw.helpdesk@disneyworld.com. Be sure to include your name, email address, phone number, and a brief description of the issue so a Cast Member can best assist you.
Thanks!
I’ve been trying to customize Magic Bands for a November trip for over a week and I still can’t access them. Is that a common issue with this outage?
I’ve been trying to customize Magic Bands for a November trip for over a week and I still can’t access them. Is that a common issue with this outage?