Anyone else having issues with My Disney Experience?

Discussion in 'Theme Parks Attractions and Strategies' started by kittyab, Sep 11, 2018.

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  1. kittyab

    kittyab DIS Veteran

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    Today is my day to book my fast passes and it wont let me :mad:

    None of my tickets are there either. It is not showing my family either.
     
  2. jwolfpack

    jwolfpack Mouseketeer

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    Mine is messing up right now. I was trying to shuffle some fastpasses around for my family of 5, and only my 4 year old's ticket is showing up. Annoying!
     
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  4. wcw57

    wcw57 DIS Veteran

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    I no computer type expert fella....but, having read a bit of these here boards....I'd say EVERYONE is having problems all the time with MDE.
     
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  5. chelseabun76

    chelseabun76 I have my own Disney Angel <3

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    I lucked out and it only glitched once on me while I was booking, and it was after I had secured FOP and SDD already. So nothing got messed up. But it was definately worrisome going in, as it glitches SOOOOO much it's crazy!! Hope you get it all sorted out and get what you want!
     
  6. inevitablyaustin

    inevitablyaustin Earning My Ears

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    Yeah, none of our tickets are showing on our account. Hopefully it's all good for our arrival next week!
     
  7. Rickat96

    Rickat96 DIS Veteran

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    Same here-most party tickets wont show.
     
  8. FCDub

    FCDub DIS Veteran

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    Unfortunately there are multiple threads just like this one here every single day. Best advice is to keep trying. It's very buggy.
     
  9. snappy

    snappy Survivor

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    I have intermittent problems seeing my FP’s on the phone ap, Certain days are just gone, or it tells me I have made NO PLANs on MDE phone ap. Better luck going through the disney world website and connecting to MDE that way, magically I see my reservations and FP’s. The problems with the phone ap seem worse than ever. I am giving up on it until I hear of an improvement. Waste of time to bring it up to Disney.
     
    Last edited: Sep 11, 2018
  10. smallworldnh

    smallworldnh DIS Veteran

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    DS was there yesterday and had the entire days FP+ and ADR's, along with any photos, disappear. The pictures are back this morning though.
     
  11. MickeyMinnieMom

    MickeyMinnieMom If you ticket it, they will come... ;)

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    This is more widespread than usual, though.
     
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  12. gharter

    gharter DIS Veteran

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    I had similar issues last month when I was getting our FPs.
    Tried the phone app, computer, multiple browsers on the computer. The phone wait time when I called was 90+ minutes.
    All you can do is keep trying, and book it in pieces when it is working.
     
    laura428 and snappy like this.
  13. Raimiette

    Raimiette Mouseketeer

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    Today Disney has decided to do "enhancements" to their online system to "improve" their customer experience (I called and asked what was going on, it is also my fast pass day lol). I was advised at the time that it should be resolved by end of morning but it's still messed up for me and won't show my tickets.
     
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  14. Alison S

    Alison S Mouseketeer

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    The end of the morning is absolutely over.
     
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  15. francie57

    francie57 DIS Veteran

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    Just got off the phone with IT help desk. There is a major problem with the system and they are still working on it. Doesn't help
    all of us who are missing out on making fastpasses today and that have multiple annual passes missing from our accounts. Extremely
    frustrating to say the least
     
  16. Delirium

    Delirium Hidden Mickey

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    A system 'glitch' for Disney is when everything is as it's supposed to be. All of these problems are the 'norm'.
     
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  17. Thiago Acquaviva

    Thiago Acquaviva Mouseketeer

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    Gosh, Disney need to fix this ASAP!
    every single day a lot of people struggle with MDE! this isn't right!!!!
     
    Last edited: Sep 11, 2018
    Princess2R and snappy like this.
  18. MJ6987

    MJ6987 DIS Veteran

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    Is this going to be a problem for us getting our MNSSHP wristbands tonight? We don’t have physical tickets, they are just on MDE.
     
  19. Delirium

    Delirium Hidden Mickey

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    Holiday crowds start booking soon. If the system can't handle early November, how is it going to handle Thanksgiving, Christmas, and New Years?
     
  20. rteetz

    rteetz Rumors and News Moderator Moderator

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    Shouldn’t be. While you may not be able to see it on your account it is still there. Disney’s systems will be able to find it. This is not the first or last time there will be MDE issues.
     
    AnnaKat and MJ6987 like this.
  21. wcw57

    wcw57 DIS Veteran

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    I don't know if you ever used their web site for cruise info about 8 or so years ago.....by comparison, MDE looks like Google.

    THIS is the largest entertainment/communication company IN THE WORLD....and this is the best they can do on the web?
     

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