Anxiety, not a great day

Just Jan

Earning My Ears Again
Joined
Mar 31, 2007
Messages
783
I haven't had a great day today.

Long story short, my boyfriend/ manfriend lol (sounds funny as we are both adults) had an abdominal ultrasound to check his gall bladder as he had Right upper quadrant pain one day that lasted all morning. He now has to go for a CT scan as they say a 1.8 cm pancreatic nodule. So of course he has himself dead and buried within 1 year. I tried to reassure him that the ct is for a closer look and it doesn't necessarily mean it's anything to worry about, they just need a better look. But of course I am worried too, but I try not to act scared just concerned.The scan isn't until 1-12. UHG

AND

A patient went bullistic on me when I had to call to rechedule her appt as the dr will be out. She actually went off the deep end (as in certifiable). I knew she had to be seen before the end of the year, but she would not let me finish speaking. She SCREAMED, Who is going to pay my ****ing $250.00 deductable (I actually had multiple appts the day befoe and the day after original appt and before the end of the year). I tried to tell her this but she just went off. So I stopped talking because I was just o taken aback by her overreaction. she then said "Oh, got nothin to say now that someone is calling you on it.! Still screaming! We wear headset and the girl 2 seats away from me could hear her and the patient she was booking an appt with at the window could hear her too. When I tried to speak again I spoke in a calm voice as I was not going to match her attitude, She then said stop being so condisending! Honestly I wasn't. I was just so upset after that call and my ears were crimson. She wanted my name and wanted to speak with my supervisor immediately. Well, my supervisor knows me well and knows what I am like with patients.

Someone here once said, "Never argue with an idiot, they'll drag you down to their level and then beat you with experience"

I just want to go hide under the blankets
 
:hug:hope all is well withyour boyfriend...keeping you both in my thoughts.

And sorry about your idiot patient...people can be so awful sometimes and it's hard to not let it bother you :mad:Hope your day is better tomorrow
 
Im sorry about your crappy day. HUGE HUGS and sending tons of well wishes and prayers that your bf will be just fine. Hang in there, I know its hard. Stay positive:hug::goodvibes:hug::goodvibes
 
Here's a hope and a prayer that your DBF has no health problems. :hug:

Forget about the witchy patient! She was stressed about something else and took it out on you. Don't let her get to you!
 

:hug: Sending lots of positive energy to your boyfriend.

As for your caller..some people just don't have a clue how to behave normally. When I used to work on a nurse advice line, we were actually able to hang up if they got abusive. I think very few times we had to do that. Perhaps repeating in a quiet voice, I have other appointments available for your, till she decides to slow down enough to listen might help if you deal with her again. No matter what you do she will be unhappy and on the attack. I hope your calls are recorded but if not, ask for that to be done. With liability issues what they are it can really save you trouble.

Hope you got a good nights sleep and that all your callers are sweeties from this point on. :)
 
:hug: Sending lots of positive energy to your boyfriend.

As for your caller..some people just don't have a clue how to behave normally. When I used to work on a nurse advice line, we were actually able to hang up if they got abusive. I think very few times we had to do that. Perhaps repeating in a quiet voice, I have other appointments available for your, till she decides to slow down enough to listen might help if you deal with her again. No matter what you do she will be unhappy and on the attack. I hope your calls are recorded but if not, ask for that to be done. With liability issues what they are it can really save you trouble.

Hope you got a good nights sleep and that all your callers are sweeties from this point on. :)
She will be in on Thursday Morning. I already told the other receptionist that I will not interact with her at all. I just know when she comes in she will say who is Jan? I would love to be able to reply,"I'm Jan, and my ears are still ringing from your last call !" LOL but I know better.
In my real like I would have given her a what for, but in my professional life I know to give her enough rope to let her hang herself.

By the way, I got a warning from the moderators about an earlier abbreiviation in this post. Yikes, :scared1::eek: I thought the abrev, was ok. Consider myself warned
 




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