Another SW ?/Fares Dropped

[disneyfanatic60]

I'm hoping someone can shed some insight on this. I have been flying SW for years. When the fares have dropped, I've either gotten a credit for future flights or a few times they generously credited my credit card. I've really never had a problem.

I noticed this morning our fares finally dropped. Unfortunately, the departing flight shows up unavailable so I cannot just cancel and rebook the entire trip. In the past, SW has still given me the credit on the departing flight without any problems that I can recall. In fact, I recall a conversation where someone there told me "You already have seats on the flight, it doesn't matter if they know show unavailable".

I called this morning and they tell me they cannot do anything. I'm confused. Did something change? Their reason is simplying because the flight is unavailable at that rate.

I'd appreciate any help. It only dropped $80 in total so I'm not too bummed. However, to have $80 for another flight is always a good thing!

Thanks.

Michele

 

[antmaril]

It is my understanding that the flights have to be available. I'm sure someone will correct me if I'm wrong, but I'm pretty sure that is the case.

I called SW this morning because my fares dropped. In less than five minutes I had an e-mail from them with a credit for future travel of $372!!!!

 

[bjakmom]

Thanks for the heads up !! I checked this morning and my fares were down another $20 each. That puts our final cost at $96.70 r/t PHL to MCO first week of Dec. inclusive. Very helpful res woman just took my confirmation #s and applied the credit - my flights were still coming up on line, though. Hope you get your credit - I'm so glad that we finally have an airline who deals 'fairly' with rate changes and credits - love knowing that I can use my credit toward a flight for one of the kids if I can't use it within the year !

 

[Pea-n-Me]

This happened to me this summer when fares dropped from $79 to $49 each way. I was told they could not credit my charge card but if there was availability on the flights they could credit my account. It took a couple of weeks of watching for availability (check after midnight as this is when ressies on hold expire) but finally there was and I got credited $240 for future travel. They do this just as WDW does it with discounted rooms - they only have a certain # of sale fares available. Good luck.

 

[disneyfanatic60]

Thanks everyone. I only paid $69 each way so I'm certainly not complaining. I just know in the past I was able to get the reduced fare despite it not being available online. Oh well, not crying over spilled milk here. As I said, the rate was great to begin with. I will, however, keep my eye and this and hope it does open back up so I can take advantage of the reduced rates. Thanks about the checking after Midnight tip!


Michele

 

[Steffy]

I just called and got a $365.00 credit. Now my 5 RT tickets are 136.70 a piece!!

Woohoo!!!

I just printed out my confirmation email!!! YEAH!!!!!!!!!

 

[antmaril]

Steffy:

Isn't it great??!! I'm very happy today - got a credit of $372!!!