Another Rental Car Glitch

[jlewisinsyr]

I've enjoyed the discussion but I have to make this my last response. The difference here is that this will never go to court. The only way I can get this rate is if National agrees to give it to me. If they don't, they dont, no arguing from me. If they agree to give it to me, then they made a bussiness decision and that's up to them. I can't get this rate on my own. It's not like I used the error and the car appeared in my driveway. I've made the reservation, now National will decide what they want to do. I guesse we can agree to disagree, no hard feelings I hope.

The court example was used to prove a point. The situation doesn't have to go to court for the example logistics to remain equal. Ethics don't change based on dollar amount of the situation.

To counter your other point, National doesn't just provide vehicles to random people either, it takes the customer to initiate the request, thus the ball starts in the customers court and it is the customer who has the ethical responsibility in this case.

 

[Emmabean2000]

Well, it appears that National has caught on to the glitch. For strictly scientific reasons, I made a reservation to compare fares for our trip tomorrow. When I got the confirmation e-mail, the price was the discounted price. However, when I click on the link to go to the National site to print a copy of my reservation, the amount is a bit more realistic and actually includes a rental amount in addition to the GPS device.

Interesting discussion though...