disneyfanatic60
DIS Veteran
- Joined
- Aug 26, 2002
- Messages
- 910
My DS won an auction on Ebay for an XM Radio back on Dec. 3rd and paid for within moments of winning. After two weeks, he hadn't received anything so he emailed the seller. He skirted around the issue saying he had been out of town and assumed his wife had sent it. After a few more days and nothing, my DS contacts him again and he insists his wife sent it out right away. He said the post office was extremely slow due to the holidays, etc. and it was taking 3-4 times the normal shipping time. We asked for a tracking number and nothing was offered just more excuses that the post office was delaying delivery.
My DS explained it was a Xmas gift and he needed to receive it by 12/24, of course. This was in an email on 12/18. Still just lots of excuses it was delayed by post office.
Oddly the package shows up on 12/22 and I check the post mark which was 12/18, the date of my DS's last email. So, of course, it never went out. Now the topper--it's the wrong item. He sent DS the "older model" and not the model that was on the auction. He emailed seller and told him was understandably upset after being so patient for almost 3 weeks. The guy offers up no explanation, nothing more than just send it back to me.
The problem, the guy was just rude. We emailed him today giving him the link to the original item and itemizing all the various correspondence, etc. We told him we would return it (he never offered to reimburse us the cost to return it---it was his mistake) and we expected to be reimbursed within 24 hours for the initial purchase cost plus shipping (to offset the return shipping costs). We told him we did not want to give him negative feedback on Ebay or report this assuming we would receive the money back quickly. We told him we'd send it Priority Mail and email him with tracking # so he could trace and we'd know when he got it.
The problem--we get this absolutely horrific, vulgar, nasty, and rude email back. Our emails were all nice and cooperative but clearly explaining he made the error and strung DS along. I am totally PO'd about how nasty and vulgar he was.
I don't want to return his email mainly because I don't want to risk not getting the money refunded. Is there anything else we can do here? We've been cooperative and he's obviously got issues. I don't know enough about Ebay to know if there is someone we can contact or if we should just ignore this jerk.
Suggestions anyone?
My DS explained it was a Xmas gift and he needed to receive it by 12/24, of course. This was in an email on 12/18. Still just lots of excuses it was delayed by post office.
Oddly the package shows up on 12/22 and I check the post mark which was 12/18, the date of my DS's last email. So, of course, it never went out. Now the topper--it's the wrong item. He sent DS the "older model" and not the model that was on the auction. He emailed seller and told him was understandably upset after being so patient for almost 3 weeks. The guy offers up no explanation, nothing more than just send it back to me.
The problem, the guy was just rude. We emailed him today giving him the link to the original item and itemizing all the various correspondence, etc. We told him we would return it (he never offered to reimburse us the cost to return it---it was his mistake) and we expected to be reimbursed within 24 hours for the initial purchase cost plus shipping (to offset the return shipping costs). We told him we did not want to give him negative feedback on Ebay or report this assuming we would receive the money back quickly. We told him we'd send it Priority Mail and email him with tracking # so he could trace and we'd know when he got it.
The problem--we get this absolutely horrific, vulgar, nasty, and rude email back. Our emails were all nice and cooperative but clearly explaining he made the error and strung DS along. I am totally PO'd about how nasty and vulgar he was.
I don't want to return his email mainly because I don't want to risk not getting the money refunded. Is there anything else we can do here? We've been cooperative and he's obviously got issues. I don't know enough about Ebay to know if there is someone we can contact or if we should just ignore this jerk.
Suggestions anyone?
