Angry at AC MOORE

[kaygela]

A bunch of my friends knew I wanted the cricut so they chipped in a bought me one for my birthday last week. It's an amazing gift but I really wanted the Expressions bundle. I took the cricut they bought me, in the unopened box to AC Moore, where they bought it, to exchange it for the Expressions and of course pay the difference. Well, ACM wouldn't let me do it. They told me that they will only exchange it if it is defective and would exchange it for the the same one. It doesn't say it on the receipt but they have a sign stating the policy. I could understand if I wanted to just return it for exhange it for something other than a cricut but I thought it was ridiculous that they wouldn't let me exchange it for the model I wanted.

 

[Lisa]

They wouldn't let you return it with the receipt? That seems really odd.

 

[kaygela]

They wouldn't let you return it with the receipt? That seems really odd.

Yes, they kept pointing to their policy on the sign and saying they could only take it back if it was defective and they would give me the same machine again. It was very frustrating. I may try another AC Moore except the other one closest to me is really not that convenient.

 

[TinkerKat]

I would email the home office.

I could understand if you didn't have a receipt? But if you do, and the store still stands to "make money" on the exchange due to price difference.

In all retail I find that all policies are "open for interpretation" As such, it's always a manager's call as to how much "grey area" they allow into policy!
Good luck!
Kathy

 

[calanniebu]

I would try a different one. Or even the same one on a different day.

 

[Honeybehr1]

I have had alot of problems with ACMoore and I rarely shop there anymore. Probably because its not very convienent for me to go there. But I complained to the store manager who gave me a huge attitude - I had a 12X15 album with the pages ripped and ALL the ones on the shelf were the same way. He said to leave them there and it is another customers problem. Long story short, I called his boss and he got in trouble and he personally removed them from the shelves. I got replacement sheets instead.

I would call his District Manager - its not like you want your money back - you want to give them more money.

 

[pjlla]

I totally agree that you should try another store. Our ACM is great about returns. In fact, I just returned an unopened box of fondant that I had sitting on the counter since August (I did have the receipt, so they knew how long I had had it). No questions, no problems................P

 

[TiggerFamily]

I would call corp or something, that is not right. Wow you have some great friends to do that for you.

 

[ddavis860]

In August my DH bought me the Mickey and Friends (silly boy, didn't he know I already had that one?). At the return, the guy told me that they were changing the return policy for Cricut stuff. That they would only be able to give like for like, when there is a problem. They issued me store credit for the cartridge, but said that soon they wouldn't be able to. He was being nice, just wanted me to be aware.

I told DH not to buy Cricut stuff there anymore. I just didn't like that they can dictate how I can return with a reciept an unopened item. They lost me as a Cricut customer...shame too because they seem to have better sales...

 

[123SA]

Oh no!!! I just bought Fab Finds at ACM on Friday, but since creative express had carts 4 for $27 each, I decided to buy from them and return the cart to ACM. I hope I don't have a problem. I have bought many cricut items there and I have never seen any special return policy posted.

 

[MyLittlePiglet]

what creative express? store or online? Is there a link if they are online? thanks!!!

 

[bigbabyblues]

I believe it's creativexpress.com

 

[kaygela]

Happy ending to my story....


I was talking to someone who works in another LSS (don't want to say which one and get anyone in trouble) and she said they would take it back, without the receipt obviously, and give me a credit. They are flying off their shelves because alot of people don't want to spend the higher amount for the expressions. Since my box was never opened, she didn't have a problem with taking it as a return. I said I wanted to buy the expressions machine if she had it and she said she would put one aside for me. When I went into the store to return it today, and buy the expressions, she even discounted the expressions for me. I was in shock. It was definately a bit of holiday magic and early Christmas cheer. I was so delighted. I couldn't stop thanking her.

PS. AC Moore has lost me as a customer! And believe me, I was a pretty good one!

 

[MazdaUK]

Serve them right! No need for jobsworths when you're trying to give them money! Glad you got what you wanted (and at a discount! ) - sounds like that is a GOOOOOOD place to shop

 

[ddavis860]

Way to go LSS!!!

So great that things worked out so well! I don't understand that new policy either. Doesn't make any sense, especially in your case, you wanted to by more...duh...

I think ACMoore will be losing many customers after this holiday season. Are you going to write corporate and tell them how dumb their new policy is? You might get something for your troubles...