Just got back from our very first Poly stay. I'll try my best to post what I remember. Overall I ADORED the resort. The employees are wonderful and we can't wait to go back again. We stayed 9 days, 8 nights......one more than anticipated...see below.
We stayed in Tokelau on the third floor. Bonus.......it was a garden view room and we could see the Castle anyway!
I will post the bad first, since it's the shortest list. We faced Andrea and as a PP stated, flooded walkways, like you almost need a boat to cross flooded. LOL! Srsly, it was up to my lower calves and I had to really work to keep my sandals on my feet as I crossed.
Tokelau had plumbing issues and we were out of water for a short time one afternoon. We asked when it would be corrected, and were comped a night for the trouble. So we added a night stay. Woot! When my husband was at the counter there were several other families complaining about noise.
It was pretty noisy on the first level for the days following that as they worked to fix whatever was going on. Didn't affect us, but I'm sure it did the first floor.
The monorails, ugh!!! They went down so many times it was ridiculous!
Despite those issues, I am so pleased with the Poly. They were busy, busy, busy. And so many things were happening that was beyond their control. Guests were hot, wet from the storm and irritated by noise, and yet the staff was super nice and never grouchy. They're superstars.
Not a fan of Captain Cooks, but I'm a Princess and anything cafeteria like is not my cup of tea. Did love the hot chocolate, the chocolate croissants and of course, Dole whip! Yum! I have a sweet tooth.
Ohana, fantastic! Ate there for breakfast and dinner. Very pleased with both. Staff and offerings were amazing.
Kona, also had breakfast and dinner. Both were wonderful. Staff, super friendly and they don't rush you. Prob the only place in Disney I felt I could relax and take my time and eat.
The Mai Tai in a Pineapple, forgot the name...........had several of these, so so good. Tim at the poolside bar is super funny. (you can't get the Pineapple at poolside though, but you can still get the part that counts. Gotta go inside if you want the whole sha-bang.)
My youngest did the craft and hula dancing in the GCH and really enjoyed herself.
One of the things I noticed about the staff isn't just that they treat the guests well, but they treat each other well. They def had a warmth for one another. It made the Poly that much more cozy feeling.
In closing, there is nothing, and I mean NOTHING......that can beat watching Wishes from the beach with your little ones. It's heaven.
Aloha!
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for years I never wanted to leave my kids! Then I suggested a anniversary weekend for dh and I without the kids since they 18 and 16. 
I didn't receive horribly bad service but really found him to be lacking in personality and not really attentive. Seemed bothered when I requested refills of our mugs for my family as I was enjoying a tasty beverage that he did do a tremendous job of mixing up. Interesting the different perceptions that folks form.
