We arrived at Poly on 12/23 around 5:00 pm. It was later than I wanted, but I was grateful that there were no crowds or wait. We were traveling with my in-laws and had requested rooms in the same building, but not together. In addition, we requested to be in Tokelau or Fiji. Well, we got Fiji and the in-laws got the other side of the resort. They are in their 70s and haven't been to Disney in 35 years, so they wanted to be near us. The front desk staff was great and moved them to Fiji. We had room 1310, which is the last room on the luau cove side of the first floor. The in-laws were on the same side, but down the hall.
The rooms were very clean, but they was some wear. We seemed to be missing a picture in between the beds since there was a paster patch a little above eye level. It was odd that the in-laws had the exact same patch. The alarm clock/iPod dock had a mind of its own and we had to unplug it. None of these these hampered our trip.
The view from our room was ok. We could see the beach, which was very nice, but the grass had tire tracks through it which made it a muddy mess. Since it was freezing during our trip, this didn't really effect us. Sidenote - we have never been in a pool at Poly! Each time we go it freezes!
We found Captain Cooks really easy for breakfast. We never had trouble finding a table and the food was always good enough to start the day. We also ate at the Kona Cafe for dinner once. The bread and butter were amazing! The food was average - not bad/not outstanding. I did the 3-course menu and it was all good, except for the pineapple upside down cake. It was so dry! I really didn't need to eat it, so I didn't complain.
Overall, the Poly is great resort and we would stay there again. There is one issue that I think they have to address - wifi! When paying to stay at a deluxe resort, whether it be at Disney or not, I expect wifi service somewhere. Both the Contemporary and the Grand Floridan have it! I also think that internet connection in general should be for free at deluxe resorts, but that another story.
Finally because of the blizzard in NYC, we had to extend our trip a day. The front desk was very helpful again. What a friendly and efficient group of people! We were able to stay in our original rooms at our original price, which was significantly lower than the rack rate. That's it for this stay at Poly! I'm happy to answer any questions. Until next time....
Dale