Yea, I don't know why it would come up on AT? But, I know the trains out west are this bad going to Chi. I was considering taking train out west until I learned from my BFF, her experience. This video shows me what she is referring to. I can't imagine why they were calling Amtrack, unless the room steward has no resolution for them. I know I wouldn't want to pay $1000 for that room. But our experience on AT has been tops. The breakfast was only a cereal type last trip, and dinner is not the huge steak it once was....but if they still have the wine and cheese, I won't care. Oops, edited to add I just read the post with a letter of no more wine, so I whine...maybe my AT days for the fun are wayward ones. Guess it's fly or suck up and drive. Not just due to no wine, but the cost just doesn't have a savings and we had the wonderful adventure a few times.