kimbert
Mouseketeer
- Joined
- May 11, 2013
- Messages
- 221
I just chatted online for my missing BMO September bonus points and, like others (sorry I'm not good at quoting, sometimes it works, and others... not so much) I was given an interesting and slightly frustrating response.
The agent was "happy to help" but that meant they "submitted an investigation". To do that they needed only the date and sponsor info of each of the 3 transactions (I provided date, sponsor name and dollar spent just in case).
Then I was informed if they had any issues they would contact me (they asked for my phone number) but that if I didn't hear, all was good....... ...... .... and I would receive my 500 points in several weeks! Weeks.
Sigh. I thanked the rep, but included that I was frustrated at: receiving a generous offer only to have it not work properly, then have to wait 120 days, then have to wait another few weeks!
They said this was a new protocol received from BMO recently, after their offer time was complete (or something like that, I didn't save the chat before it disappeared, but I got the impression that it was basically saying they had to wait in case BMO provided them with the 90/120 days period before they could do anything, and now the "anything" is this new "investigation process". I also have no idea whether this was a 120 days or 90 days thing... my 120 days from Sept 5th was today though.
The agent was "happy to help" but that meant they "submitted an investigation". To do that they needed only the date and sponsor info of each of the 3 transactions (I provided date, sponsor name and dollar spent just in case).
Then I was informed if they had any issues they would contact me (they asked for my phone number) but that if I didn't hear, all was good....... ...... .... and I would receive my 500 points in several weeks! Weeks.
Sigh. I thanked the rep, but included that I was frustrated at: receiving a generous offer only to have it not work properly, then have to wait 120 days, then have to wait another few weeks!
They said this was a new protocol received from BMO recently, after their offer time was complete (or something like that, I didn't save the chat before it disappeared, but I got the impression that it was basically saying they had to wait in case BMO provided them with the 90/120 days period before they could do anything, and now the "anything" is this new "investigation process". I also have no idea whether this was a 120 days or 90 days thing... my 120 days from Sept 5th was today though.