Airmiles Armchair Chatter

[disneybound08]

I'm 20 àway from onyx! Just started seriously collecting in May. Managed to score 2 tickets at the discounted rate. So happy. One more ticket to secure then focusing on flights. Woohooo! Thanks so much for everyone's posts on this thread.

 

[ottawamom]

Congrats to all those who have recently achieved or will soon achieve ONYX. You'll be getting that little black card before you know it. And if you're lucky it will come with a bunch of little information cards that outline your benefits.(the last sentence is pure sarcasm but the black card is pretty neat)

Congrats on your hard work. The hunting is paying off.

 

[kerreyn]

Has anyone checked their air miles balance this morning? I checked mine today, and it says I have 4,331. On Monday, I had 10,446 - I'm missing 6,000 air miles.! Nothing shows up under transactions. Just getting ready for work, I'll be calling air miles when I get to the office to try to figure out what the heck is going on.

 

[ottawamom]

As someone who obsessively checks her balance, mine is showing nothing unusual. Try logging in again, maybe it was just a weird computer glitch. Definitely check it out with AM. Let us know what happens.

Metro has spend 95 Cash miles, get $10 off and get 25AM offer on all week. Lots of items with AM attached to them. It's a nice change to see the light blue boxes in their flyer.

 

[Disney Addicted]

Nothing wrong with mine either. I check every day to see if any pending miles were added to my account. That's a large amount. Let us know what they say.

 

[Debbie]

Mine are correct. Good thing I got a survey, since I did no Airmiles collecting last week. At least that one went on and I climbed a little.

 

[kerreyn]

Luckily I took a screen shot of my account before I ordered my last WDW pass. On September 5 I had 15,141 air miles. I redeemed 4695 for the WDW pass, leaving me with 10,446 - no other redemptions. This morning I have 4,331 - 6115 air miles were taken from my account. Imma pissed.

I just got off the phone with a customer relations supervisor by the name of "Kevin". He said I'm the second person to call them about missing miles today, and from what he can see it's from Sobey's. He's going to contact them to see what's going on and why my points were taken. He's not sure how long it will take to hear back from Sobey's, but I did get him to agree to calling me by the end of the day to keep me updated.

 

[ilovetotravel1977]

Yikes, kerreyn! Hopefully it gets resolved favourably asap for you!

 

[Donald - my hero]

My account is also looking good -- love seeing my Amazon miles pop up so quickly, as soon as the package has been delivered they get posted -- The Duck has been doing some serious on-line shopping :O

I just got my September Newsletter from AM (slightly late??) and there is one offer i might try and convince hubby to use ... but he tends to be pretty loyal to AMEX. I'm also not sure but it looks like you earn more miles with the AMEX since they also give extra miles when you shop at Sponsors??

For those of you who don't have a MasterCard yet the sign up bonuses looking pretty amazing to me! Biggest? Book 2 flights and they refund 1/2 the Dream miles!

 

[kerreyn]

Yikes, kerreyn! Hopefully it gets resolved favourably asap for you!

Air Miles called me back, and gave me a number for Sobey's. Looks like Sobey's will be emailing people to explain why the take back. According to the woman I spoke to, they gave too many air miles in July. Honestly, I thought my air miles balance seemed high, but with three households using my card for Blue Fridays, I thought we earned them all. Oh well, back at the hunt.

 

[osully]

Air Miles called me back, and gave me a number for Sobey's. Looks like Sobey's will be emailing people to explain why the take back. According to the woman I spoke to, they gave too many air miles in July. Honestly, I thought my air miles balance seemed high, but with three households using my card for Blue Fridays, I thought we earned them all. Oh well, back at the hunt.

Oh no! That doesn't sound right!! They should have to own up to mistakes. Must have been a lot of extra!

 

[osully]

I probably check my Miles balance about 5 times a day cause you never know when they show up! I'm anxiously awaiting the AirMilesShops 150 bonus! And 70 missing miles that should post by Sept 26 for a purchase on Dyson!

 

[ottawamom]

That's nasty. Just when you think you've almost reached your goal, bam they take 6000 away. I'm thinking back to my Sobey's purchases in July don't think I collected any extra but then again we didn't have Blue Friday's here then. Now I do have another store that I could worry about them clawing miles back from but I'm not going to mention names (and put it out there)

Hope it's only a "one of" thing and they don't go too far back.

 

[Pumpkin1172]

Looks like Sobey's will be emailing people to explain why the take back. According to the woman I spoke to, they gave too many air miles in July. Honestly, I thought my air miles balance seemed high, but with three households using my card for Blue Fridays

WOW!!! No takesies backsies!!!! That is very wrong...it was their fault their system was not working properly to correctly add up the airmiles. That's like them coming back to someone after 2 months and tell them they gave you too much change on your receipt...or better yet...the price that was charged was wrong...and they want you to repay what you already have!!!! They might see some flack from customers if they do it to too many people. Keeping my fingers crossed for you that they will credit those miles they took back!

 

[kerreyn]

"We'd like to take this opportunity to thank you for being a great Safeway customer and for getting AIR MILES® Reward Miles as you shop.

Unfortunately, due to a recent Safeway system issue, some Miles were deposited into your Collector Account(s) multiple times from August 5-26, 2017.

This was a limited and isolated error, which has now been rectified. As a result of this error, you received an additional 6140 Miles by mistake.

These Miles were retracted from your Collector Account(s) on Tuesday, September 12, 2017. We truly regret this error and hope that we haven't caused you too much trouble.

If you qualified for a new AIR MILES tier (Gold or Onyx™) as a result of these mistaken Miles, we are pleased to tell you that you will stay at this tier for the upcoming status period, even after the Miles have been retracted from your Collector Account(s).

Again, we hope you accept our sincere apologies and continue to shop with us.

Canada Safeway
Safeway.CustomerService@Sobeys.com
1-800-Safeway (1-800-723-3929)"

 

[Donald - my hero]

"We'd like to take this opportunity to thank you for being a great Safeway customer and for getting AIR MILES® Reward Miles as you shop.
We truly regret this error and hope that we haven't caused you too much trouble.
Again, we hope you accept our sincere apologies and continue to shop with us.

I would NOT be very happy, not at all ....all the sections of your e-mail that i quoted

• "we thank you for being a great customer" OK .. not great enough that you're willing to eat YOUR mistake on my behalf
• "hope we haven't caused you too much trouble" OK, you gonna pay for the extra antacids i'm gonna need now?!?!
• "continue to shop with us" ohhh this would be a really HARD thing for me to reconcile!

This is wrong on so many levels to me! I mean, I know they "pay" Airmiles for those bonus events but come on, taking back something due to an error on their part?!?! What if you had already gone ahead and redeemed for something, would they be wanting THAT back? I'm so sorry this happened to you, like i said i would need to do some serious thinking about whether i would continue to shop there, Airmiles or not, that is NOT good customer service.

*** A stellar example of great customer service is Amazon -- i ordered the wrong size screen protector for my sister's phone, CLEARLY my mistake and i owned it when i was in a chat session yesterday afternoon. Outcome? My sister already has the correct size, free of charge, shipped it next day with NO shipping fees and we can just keep the wrong one! I ordered a remote after our spiffy new sound system came from Airmiles (cause i couldn't keep the 5 remotes straight ) and the following day the price dropped by $45.00 .. the fix for THAT? Returned the opened one, refunded my card and charged the lower amount & then shipped the new one (again no shipping fee) They can't do a refund for a price drop so handled it that way, odd, but i'm a very happy ducky now

 

[kuhltiffany]

I wonder what they would have done if you had already spent those Air Miles?

I need to buy a Gift Card for Chapters, does anyone know of anywhere to buy and get extra AM?

 

[kerreyn]

This is what I sent back to them.

"Dear Safeway,

This is very disappointing. You can see by my account activity that I am a very frequent shopper with Safeway/Sobeys. Perhaps it's time to re-think which grocery store deserves our loyalty, not that it would matter to Safeway/Sobey's."

 

[Silvermist999]

I wonder what they would have done if you had already spent those Air Miles?

I need to buy a Gift Card for Chapters, does anyone know of anywhere to buy and get extra AM?

Not extra AM, but I'm pretty sure Chapters/Indigo gift cards are still 10% off at Loblaws and Real Cdn Superstores - I believe today's the last day of the sale.

 

[ottawamom]

Have to agree with Donald, I would be really bummed about that email too. I would be requesting an accounting of what AM posted to your account they are taking back so that you can confirm they haven't taken too many. Pull up old flyers and pull out your receipts and do some reconciliation. I wouldn't assume they have made the correction correctly. But that's just me. That's a huge # of Airmiles to be taking back.