mrsksomeday
My Prince uses a power wheelchair!
- Joined
- Jul 4, 2006
- Messages
- 7,785
We got on the Magical Express, pulled up to Port Orleans Riverside and were very excited. My plans were to check in, go to the room, help Bill freshen up, put away everything from our carry on luggage, and head for DTD.
We went to check in. I walk up smiling, told the cast member the name the reservation is under, and she got to typing. I said I just want to confirm that we have a handicap accessible room with a roll in shower. She says No there are no notes on the reservation. I said there has to be, Bill (I gestured to him) called the Special Requests number and booked through them. (Remember in the last installment when I asked you to remember Bill is the one that makes the ressies?) She said No he didnt. I said excuse me?
Yes he did. She then replied No he didnt or it would be in the computer. I then said Yes, he did. He makes the reservations every trip. She said He did not, there is no way he did or it would be in the computer. I was very upset at this point Bill was too I could see it on his face. Bill and I were both tired, and I didnt have the fight in me at that point. I said we have to have a roll in shower, she went to typing again and said she found they only one available. She gave me the keys to the World cards and off we went.
The other thing that was on the requests was to have a room closer to the bus stops and the lobby (I know not all requests are given, although the roll in shower was a necessity). We were in Parterre Place, the last set of mansion buildings closest to POFQ. I was upset because it was confusing to find paths that didnt end up leading to stairs. We finally found the room and I sat on the bed. Talk about going from a great high (the angel in the airport) to a great low (the meanie at the reservation desk). For some reason I just lost it and started crying
. I guess I just needed to let it out.
I then got a second wind and was very upset about the reservation cast member essentially calling Bill and me a liar. I got on the phone and asked for the manager, I was put on hold then a manager came on. I explained the situation, how the cast member had acted, and how upset I was. She started typing and said she saw what happened. The cast member must not have looked at the right screen because there was our reservation with all our requests. We were supposed to be in Building 14 in Alligator Bayou. Some one had been placed in our room but would be leaving the next day, would we want to move the following day? I asked Bill if he wanted to stay in the room we are in or move. He said if it wouldnt be too hard on me we could move the next day. We confirmed with her, I thanked her for her time and we hung up.
The reason I told this story? If you have reservations through the Special Requests Department, make sure to call a couple of days prior to your reservation to confirm that the requests are on there. If I would have done that I would have known for certain they were in the computer system and I probably would have pushed it standing there talking to her. When she said it was not on the computer I was flustered. Not any more, I will stand up for what I know is true.
Next installment We just missed seeing KathyRN
and we had breakfast with Susan Lucci (Erica Kane, All My Children)
We went to check in. I walk up smiling, told the cast member the name the reservation is under, and she got to typing. I said I just want to confirm that we have a handicap accessible room with a roll in shower. She says No there are no notes on the reservation. I said there has to be, Bill (I gestured to him) called the Special Requests number and booked through them. (Remember in the last installment when I asked you to remember Bill is the one that makes the ressies?) She said No he didnt. I said excuse me?
Yes he did. She then replied No he didnt or it would be in the computer. I then said Yes, he did. He makes the reservations every trip. She said He did not, there is no way he did or it would be in the computer. I was very upset at this point Bill was too I could see it on his face. Bill and I were both tired, and I didnt have the fight in me at that point. I said we have to have a roll in shower, she went to typing again and said she found they only one available. She gave me the keys to the World cards and off we went. The other thing that was on the requests was to have a room closer to the bus stops and the lobby (I know not all requests are given, although the roll in shower was a necessity). We were in Parterre Place, the last set of mansion buildings closest to POFQ. I was upset because it was confusing to find paths that didnt end up leading to stairs. We finally found the room and I sat on the bed. Talk about going from a great high (the angel in the airport) to a great low (the meanie at the reservation desk). For some reason I just lost it and started crying
. I guess I just needed to let it out. I then got a second wind and was very upset about the reservation cast member essentially calling Bill and me a liar. I got on the phone and asked for the manager, I was put on hold then a manager came on. I explained the situation, how the cast member had acted, and how upset I was. She started typing and said she saw what happened. The cast member must not have looked at the right screen because there was our reservation with all our requests. We were supposed to be in Building 14 in Alligator Bayou. Some one had been placed in our room but would be leaving the next day, would we want to move the following day? I asked Bill if he wanted to stay in the room we are in or move. He said if it wouldnt be too hard on me we could move the next day. We confirmed with her, I thanked her for her time and we hung up.
The reason I told this story? If you have reservations through the Special Requests Department, make sure to call a couple of days prior to your reservation to confirm that the requests are on there. If I would have done that I would have known for certain they were in the computer system and I probably would have pushed it standing there talking to her. When she said it was not on the computer I was flustered. Not any more, I will stand up for what I know is true.
Next installment We just missed seeing KathyRN
and we had breakfast with Susan Lucci (Erica Kane, All My Children)
Luckily you were able to change rooms the next day. I've stayed at POR 3 times and each time I've been in PP. I get lost every time! It's so confusing for me, the signs are very unhelpful too. I end up walking around the building 2 times before I find my room and there's no hope for finding the ice machine. 
. I wanted to jump across the counter and shake her by the time we got our "keys to the World", but I know that wouldn't have been a magical thing to do 
as you know from the Summer Camp installment . Bill and I got into the habit of me reading out loud at least one installment from her report nightly back in June. I shed so many tears reading that report. It was amazing. 
. We were having lunch outside at the Backlot Express and started hearing people yelling out soap stars names. I turn around and there are a couple of them, each with cast members taking them where they needed to go. 
. I deserved it. 
. 
. 
I'm so glad that we were able to "meet" through a trip report!
in Alfredo's that night, and in EPCOT in general because of the F&WF. 
, we will be there in November and are already discussing a December 2008 trip 
.
