Absolutely unacceptable

[monkyby87]

I don't usually jump in on conversations like this, but as cool as the Monorail is/was, I felt like it took just as much time, if not more, compared to the other methods of transportation to those various resorts. It may be disappointing I'm sure for it to be unavailable while you are there, but you only spend a few minutes on the monorail anyways when going to and from the parks. A major part of your day isn't being taken away with this limited monorail service.

 

[brockash]

Really? Seriously?? Really??? Do you genuinely think Disney doesn't realize "things like this" bother people unless guests write to them and complain?


Considering everything that's being done to ensure there will be transportation between/among these resorts and the Magic Kingdom, there's likely no inconvenience for which Disney would need to compensate guests.

It's getting late and I have a headache, so I don't recall the details, but things like bus transportation doing the monorail route during the hours it's off; larger friendship boats; walking between CR & MK or Poly & TTC...

Ummm, yes...Really. Seriously, Really. Do you genuinely think a business isn't going to try to get away with as much as they can if it's easier/better for their business??? Yes, I think it's also very important for guests to write and give a complaint for something like this. If everyone had the Disney can do no wrong, or as pp stated "disney can shove bees down my pants" attitude yes, I think Disney (just as any other business) would and do push it as far as they can.

 

[jujube]

Ummm, yes...Really. Seriously, Really. Do you genuinely think a business isn't going to try to get away with as much as they can if it's easier/better for their business??? Yes, I think it's also very important for guests to write and give a complaint for something like this. If everyone had the Disney can do no wrong, or as pp stated "disney can shove bees down my pants" attitude yes, I think Disney (just as any other business) would and do push it as far as they can.

If Disney said we have to break both your legs and both your arms before you can enter the parks, some here would say, "It's ok because it's DISNEY I just don't understand why people complain. It's just a few bones. Geesh."

 

[smidgy]

I know Disney can spin this however they want. It still stinks for those who booked the Magic Kingdom Area resorts (minus WL and FW, of course) because of the convenience of that one perk which seems to impact the cost of the resorts offering that specific perk.

bingo

1. Doubt you'll be going to MK every single day. There are 4 parks.
So it's only effecting you on MK days. if 7 days trip, and your a typical guest, At best 3 days?

2. So PLAN.
11:30am. That's plenty of time get there or even sleep in and still use the monorail to get to the park.

6PM. That's not that late, plenty of time to spend the day and leave by monorail anyhow. The park never closes that early.

If you must leave the park during the day, use the boats.
(Personally love using them anyhow over monorail when staying on lake resorts.) They won't be that swamped during regular park hours.

Really only has to effect you if you have a MK day planned and ADR outside the park. Otherwise could have little impact.

Does it sink..Yes. but little difference than going and finding your favorite ride is closed during your stay. And like any ride, nothing is guaranteed to be opened during any stay.

3. It's still your vacation, you can let it bother you and go with a negative bad mood. Or Shrug it off a enjoy your vacation, your still at Disney World.

Hope you have a great trip

well,l when we go we PLAN (as you put in caps) on always returning to the resort midday. and when we stayed at BLT we PLANNED on going back and forth to MK a lot, evn just for a snack or for a specific ride, since it was so close.

this doesn't effect me at all. I am just sympathizing with the OP

after numerous trips to WDW, we fianlly stayed last sept. at a "monorail" resort. it was after we booked that we discovered the weird monorail shut downs before EMH was over, etc etc. no one knew the real hours.. not at check in at CR, not even every day when we would call the front desk to ask.

it was just very irritating, that we planned to the nth degree, and still could not even know in the morning what the monorail hours would be that same evening!

and yes, it did ,make a difference.. whether to take the elevator down to the lobby level and catch a bus, or take the elevator to the 4th floor of blt (if i remember right) than walk across the catwalk, and take the escalator up to the 5the floor to the monorail station. ... totally out of the way to do that, and then find out you have to do the same in reverse, to get to the bus.
you can call them MK resorts all you want, but the 3 "monorail" resorts charge higher prices for that reason. now you can walk from CR or BLT to MK I(which we often did) but not so from Poly. you are stuck in line with all the offsite guests parked in the TTC lot.
to the OP, I understand your frustration. I wold get to the parks before rope drop, and if you want to go back to rest and swim during the day, hopefully the lines won't be so long at that time.

 

[kaytieeldr]

Ummm, yes...Really. Seriously, Really. Do you genuinely think a business isn't going to try to get away with as much as they can if it's easier/better for their business???

What are they getting away with? Replacing one means of transportation with another AND expanding existing modes of transportation where applicable/possible, during what has probably been determined to be the hours of lowest usage (aka off-peak) during which the construction can be done? Do you have a better idea? If you consider meshing all that into probably the smallest time span 'easiest' okay I guess.

But better? Do you resent ANY company making improvements for itself, its patrons, and its stockholders? Or do you just think it's unfair and letter-writing-worthy because it IS Disney? Many of the people complaining aren't even affected.

Yes, I think it's also very important for guests to write and give a complaint for something like this. If everyone had the Disney can do no wrong, or as pp stated "disney can shove bees down my pants" attitude yes, I think Disney (just as any other business) would and do push it as far as they can.

Go ahead and write. By the time responses are processed it's likely the work will be done, everything will be normal, few (if any) guests will have experienced any actual inconvenience, and maybe someone will even discover they like the boat (or that they're capable of change ).

 

[traylorc]

There have been numerous posts about how the OP should voice their concerns in the hopes of being compensated. Whether or not that is the correct approach is highly debatable...as this thread clearly indicates.

But to those who feel compensation is in order...one question. Who do you think actually "pays" for this compensation? Does anyone believe that Disney is simply going to eat the costs of "compensating" anyone inconvenienced with the monorail situation? Let's be realistic, the costs of compensating guests are passed on to other guests via increased ticket prices, increased room rates, increased food prices, increased merchandise prices etc...

For the record...I'm not stating that guests should never be compensated. There are certain situations where compensation is wholly appropriate. That being said, Disney did not become a multi-billion dollar organization by entirely eating the costs associated with compensating guests. Those costs are real, and those costs don't simply go away by sprinkling them with pixie dust thinking good thoughts.

 

[Laurali]

All I can think while reading this ridiculous thread is...Don't sweat the small things in life you can't control!! Look at the big picture...You are going to WDW!!! Complain about the monorail service interruption to get free stuff? Please people how petty can you be? While you are at it complain about the handicapped people that "cut" you in line..

 

[Experiment_626]

No, they aren't "high end resorts." A Ritz Carlton or a Four Seasons is a high end resort. I don't think any of those three resorts are that much nicer than say Animal Kingdom Lodge or Beach Club Resort (heck, these resorts are even newer)- but they are more expensive. Why? Monorail.

Wrong. The answer is "demand."

SSB

 

[Maggie'sMom]

There have been numerous posts about how the OP should voice their concerns in the hopes of being compensated. Whether or not that is the correct approach is highly debatable...as this thread clearly indicates.

But to those who feel compensation is in order...one question. Who do you think actually "pays" for this compensation? Does anyone believe that Disney is simply going to eat the costs of "compensating" anyone inconvenienced with the monorail situation? Let's be realistic, the costs of compensating guests are passed on to other guests via increased ticket prices, increased room rates, increased food prices, increased merchandise prices etc...

For the record...I'm not stating that guests should never be compensated. There are certain situations where compensation is wholly appropriate. That being said, Disney did not become a multi-billion dollar organization by entirely eating the costs associated with compensating guests. Those costs are real, and those costs don't simply go away by sprinkling them with pixie dust thinking good thoughts.

First of all, compensation doesn't have to be monetary and/or it doesn't have to be expensive. A little something to smooth over the anger of guests that feel they aren't getting what they paid for can increase profits in the long run.

If I had a stay booked at the Poly, I'd be really ticked that I spent extra money to stay on the monorail loop and the monorail wasn't available during the day. When I stayed there in 2010, the main reason I chose the resort was for the transportation options and we did head back to the resort almost every afternoon to swim and relax. This shut down would have affected us. Dealing with this would definitely make me less likely to pay the extra to stay at the Poly in the future. Now let's say the hotel said "We realize the monorail is a major reason people pay extra to stay here. Here's a little something to say we're sorry." I might think "well, it was an inconvenience but they cared enough to try to make it up to us." I might decide to pay the extra to stay there again. If they just say "too bad, so sad" and send me on my way with nothing, I probably won't be booking there again.

They don't have to comp everyone's stay for the next two weeks, but what about saying "here's a $100 gift card to spend on food or merchandise and a couple extra fastpasses for your trouble" to anyone who complains. They really aren't out $100 per complainer because the food and merchandise doesn't cost them what they charge for it. And it keeps a customer happy enough to return and spend more money.

Most cases posted here on the DIS when someone is demanding to be compensated for some slight, I feel like "suck it up, WDW doesn't owe you anything for that." But this is one case where I really feel people staying at the monorail resorts (and I'll use that term rather than the MK area resorts because the WL and FW guests aren't really affected by this) have a legitimate gripe.

 

[Maggie'sMom]

Wrong. The answer is "demand."

SSB

But why are they in demand? At least part of that answer is the monorail.

 

[Sammie]

Ummm, yes...Really. Seriously, Really. Do you genuinely think a business isn't going to try to get away with as much as they can if it's easier/better for their business??? Yes, I think it's also very important for guests to write and give a complaint for something like this. If everyone had the Disney can do no wrong, or as pp stated "disney can shove bees down my pants" attitude yes, I think Disney (just as any other business) would and do push it as far as they can.

So you think they just sit around and say, gee what can we do next to really upset our guests.

Honestly if I believed that, they would never get another dollar of my money.

It never ceases to amaze me how negatively people think of Disney and yet how much of their money they give to them.

They are building a building, the crane poses a safety hazard. They are taking the necessary precautions.

It is an inconvenience nothing more. In light of the recent horrific tornado outbreak where thousands lost everything and many lives, could I ever be worried about 20 minutes out of my day in the Happiest Place on Earth.

 

[walkdmc]

But to those who feel compensation is in order...one question. Who do you think actually "pays" for this compensation? Does anyone believe that Disney is simply going to eat the costs of "compensating" anyone inconvenienced with the monorail situation? Let's be realistic, the costs of compensating guests are passed on to other guests via increased ticket prices, increased room rates, increased food prices, increased merchandise prices etc...

I'm sure the bean counters have already figured out how much compensation (GCs, meals, tickets, refunds...it all counts) they're able to afford, just like they know how much to give guests who complain about BTGs ruining their trip. They know the cost of doing business the Disney way. The balance of compensation and profit as it relates to the current monorail issue was figured out long long ago. Sure, ticket prices and room rates will increase but that's the cost of keeping Disney magical FOR EVERYONE.

OP, hope you have a great trip!

 

[LittleMissMagic]

Wrong. The answer is "demand."

SSB

Demand due largely to the monorail.

 

[dimndgal1]

...wouldn't the solution be switching resorts?

I assume the purpose of your trip was not solely for the monorails, but given your current resort choice the lack of monorails is problematic for you. Wouldn't the solution to be to change resorts? For instance, SAB isn't my motivation for my trip but did play a role in my hotel choice. If i found out it was closed, I would probably request a new resort.

While I do understand the hassle I don't see how demanding compensation is a real solution.

 

[LittleMissMagic]

But to those who feel compensation is in order...one question. Who do you think actually "pays" for this compensation? Does anyone believe that Disney is simply going to eat the costs of "compensating" anyone inconvenienced with the monorail situation? Let's be realistic, the costs of compensating guests are passed on to other guests via increased ticket prices, increased room rates, increased food prices, increased merchandise prices etc...

Exactly. Compensation is in the budget.

An example given in my tourism marketing class - the Ritz Carlton has $1000 per day to use for compensation for unhappy guests. Compensation is important because they want to keep guests happy so that they return and they recommend their resort to others. It's really a small price to pay.

That being said, I definitely don't expect compensation for the monorail downtime. It's affecting a lot of guests, and I'm sure they'll "compensate" with additional bus service. IMO monetary compensation really isn't necessary.

 

[walkdmc]

It is an inconvenience nothing more. In light of the recent horrific tornado outbreak where thousands lost everything and many lives, could I ever be worried about 20 minutes out of my day in the Happiest Place on Earth.

.

What do those recent events have to do with the OP's issue with the monorail?

 

[Cannot_Wait_4Disney]

Personally, if I were paying all that money to stay at a monorail resort, I wouldn't be overjoyed at the announcement either. Part of reason that some pay the higher prices of the monorail resorts is in fact the monorail.
That said, It's only from 11:30-6. The mono will be available during peak need. I doubt from 11:30-6 the boats will be overwhelmed.

 

[Cannot_Wait_4Disney]

.

What do those recent events have to do with the OP's issue with the monorail?

They're an example of why one should have PERSPECTIVE.

 

[Sammie]

.

What do those recent events have to do with the OP's issue with the monorail?

I just think at times everyone needs a does of reality that is what. There is no way, in light of this week's horrific loses I could complain about something so very minor.

It is a very minor inconvenience. It is not all day. It is during the time of day, that will least affect the most people. Which I think is generous of them. It is a safety issue, it's not like they just up and decided gee lets ruin everyone's day that is staying a monorail hotel.

If there is absolutely no way that the OP can get over it, then call them and see about moving.

 

[walkdmc]

They're an example of why one should have PERSPECTIVE.

So comparing death and loss with the shut down of a monorail provides perspective? I think it's disrespectful and reaching to say the least.