A Pop CM lost my gift packages!!

[bicker]

It's strange because when the CM first went to pick up his package on Monday Sept 26th, instead of saying, there's no package here for you, they said, you'll need the room number of the person who left the package, which is not a standard question. So obviously the package was there that day

No. Knowing the room number will help them search for the package, since sometimes they write it on incoming package tags when packages arrive by post for current guests.

 

[milmore104]

We just arrived home from spending 6 nights @ POP. It was suppost to be 11 nights but we switched to AKL after some bad experiences and horrable customer service. I had went to the front desk to get our HDD tickets and I got the STUPIDEST CM ever. He actually charged my cc $1,876 for extra room ( long story) my cc but a freeze on our account until we worked everything out. We couldn't use our cc and had limit cash. Anyway it took us about 4 hours to fix everything and had a 48 hour freeze on our cc. And what did we get in return for all this a dumb founded look and a Thank You for staying w/ us @POP have a groovy day. YEH right!!!!!
I know it must be frustrating for you but I honestly have to say your most likely wasting your time and breath trying to figure it all out.
What we found @ POP was some of the nicest friendliest CM's ever and then we found the stupidest ones ever. I think I'd rather have the rude ones who know what the HE** their doing then the Dumb ones who haven't got a clue. Good Luck

 

[Feralpeg]

I don't know who you've been dealing with on the problem. My suggestion would be to ask for the Guest Services manager. Tell them your story and ask them to look into it and get back to you. If you just get any CM who happens to be working, you will never get anywhere.

 

[DisneyMommyMichelle]

I'm sorry this happened to you!! for our wedding last year i had gift baskets for guests checking in and all went well. I hope you get it straightened out!!

 

[Punch]

I don't know who you've been dealing with on the problem. My suggestion would be to ask for the Guest Services manager. Tell them your story and ask them to look into it and get back to you. If you just get any CM who happens to be working, you will never get anywhere.

Thanks so much for all your posts on this topic! Great photo by the way!

I just got a reply today to one of the emails I sent to them, it said that someone from the executive office will be phoning me in the next few weeks to help me. So we'll see how that goes.....

When I had phoned the other night, the CM 3-wayed in one of the managers who said she was also the one who helped my CM friend look for the package when he went to pick it up. She said they have no record of it, luggage storage is completely empty, and that I should call again in the morning and talk to lost and found. I was so surprised at her answer, cause I was thinking....I didn't lose it, you guys lost it! Plus, how did it get lost anyways?! Shouldn't they be calling lost and found for me to track down the package?! I even described to her the lady at the luggage storage who was the last person to see the package. I was also surprised that the manager made no offer to talk to the lady, or look into it and get back to me, just kept saying 'we have no record of the package' as if to say I didn't even give it to them. She didn't even say, sorry we lost your package..........But you're right, next time I call, I will be more assertive and tell them to look into it for me.

If they really have no record of me bringing the package to luggage storage, then that must mean that lady stole it and never even checked it in, which I hope was not the case.