We said he same thing about DL! Being used to WDW, if you ever asked a question that someone didn't know the answer to, you didn't have to wait long for the WDW CM to find someone who did know the answer. At DL, they'd say "no, sorry" and you'd be out of luck. That's not to say it ruined any part of our trip. Just a little culture shock I suppose.
One thing that throws me off going from WDW to DL is that I'm used to over planning and tweaking reservations. So many times we found ourselves in DL just hanging around waiting for something to happen. We spent a whole afternoon at the flag pole waiting for different characters to come out so we could take fun photos or have different interactions. While I prefaced this with what sounded like a negative - "waiting around", it wasn't. It was just a different way of enjoying the parks. Could you imagine in WDW just waiting for characters to come out randomly and having a few fun moments with them? Nope. Even Characterpalooza in HS is cut-throat compared to DL.
On a separate and weird DL note... We met Jasmine at the main entrance to DL. As someone mentioned, there are no PhotoPass people or CMs with characters sometimes, which is never the case in WDW. About 2 minutes into waiting, Jasmine holds the line, walks up to us and says "you will be the last family in line. Can you tell other families that come after you?"... Umm.... Sure... We proceeded to do that and about 3-4 groups said to us "oh well maybe we can still meet her"... Didn't happen. But what am I supposed to do as a DL guest? Police the line? Weird.