*Note* This post, while certainly pertaining to trip-planning, may be a tad boring if you're not
1) A DVC Member, or
2) Someone with linked ressies who is planning to make your ADRs on line.
You've been warned! (The rest of you can all take a little cat-nap.)
After receiving two less-than-helpful e-mail responses from DVC Member Services, I was honored with a phone call tonight from a real-live MS cast member. Her name.....
.....Joy.
Real name or fake? We will never know for sure!
Anyway, she was extremely pleasant and Disney-like. This was obviously someone who had a talent for smoothing ruffled feathers because she listened attentively while I described the difficulties I had experienced getting straight answers from Disney regarding both the party dates for the
MNSSHP and the use of the new on-line dining reservation system.

She readily admitted that based on guest feedback, more training was necessary for those CMs in positions of answering our questions.
We had a lovely talk and we laughed together about how some Disney fans are true Uber-Planners and the extent to which we went to plan every detail of our WDW vacations. (I recommended she read the book,
Mousejunkies, to get a good laugh or two, as well as insight into the mind of the Dis-Crazed!) I learned a few things, too.
I mentioned that Free Dining seems to have made the need for ADRs a necessity and that in some cases it has become difficult to procure reservations for popular restaurants at decent meal times. Joy stated that she thought the real reason for this was the change from the 180-day window to 90 days. "All you Uber-Planners had your days planned out and your dining reservations made five or six months before your vacation!" she laughed. "Then the rest of the guests would start thinking about reservations much closer to their trips." Now that we planners are forced to wait, we are "competing" with a larger pool of guests who are making ressies at the 90-day mark.
I also tossed in a comment that it was very difficult for the "Uber-Planners," who tend to be repeat customers, to plan our trips when park hours and entertainment schedules are released at only 90 days out. Of course, Joy has no power to change this, but I just felt like it should be said.
"Planning was never this stressful before!" I told her. She really did seem to understand, telling me that a good friend of hers is an "Uber-Planner" and has been telling her the same thing lately.
The next issue we discussed was the on-line dining reservation system.
"Why," I asked, "does a person with linked reservations need to log on multiple times for multiple 90-day windows?" "Doesn't the first ressie entitle you to the 90 + 10 window?"
The reason is this... the current software not only notes your check
-in date for each of your linked ressies, it notes your check
-out date as well! Linked ressies are actually a succession of check-ins and check-outs, even if they are "linked" so you do not have to move rooms.
When the current program notes your check-out date for each ressie, you're done. You cannot continue to make on-line ressies. Unlike the Disney Dining CM you call on the phone... who can look on the screen and see that your ressies are linked and note the dates of your 90 + 10... the computer cannot recognize that you have not actually finished your vacation just because you "checked out" of your resort.
While annoying, this certainly sounded plausible.
She also assured me that at 90 days, DVC resort reservation confirmation numbers can be accessed by the on-line dining system. "We did have a problem with that in the past," she remarked, "but that's been fixed."
Joy apologized for the glitches in the system and asked that guests be understanding while Disney "worked out the kinks." Unfortunately, I do not think the system will be smoothed out by Saturday.

I said as much to Joy and then told her that because I did not want to lose an entire day of my dining reservation window, I would need to switch my reservation around.
She asked that I not go to the trouble, that I had had enough anxiety with planning the trip already. (I had related to her the whole is-there-or-isn't-there-a-
MNSSHP-on-Nov. 1st. miscommunication from a few months back, and how it necessitated the addition of that additional night
for cash.)
"If you use the phone-in system and have difficulty getting a certain reservation, call me and I will see what I can do behind the scenes to get you that reservation," she told me. Then she gave me her direct number. She reminded me that her name was Joy and I told her that she certainly sounded joyful, which she did. I could envision her big, friendly, Disney smile the entire time we were on the phone.
After I hung up, I felt better. Perhaps the on-line system will work more efficiently by the time I'm planning our next trip, but for now I'll be making that phone call on Saturday morning... knowing that I have a little backup plan to the backup plan... if that makes any sense.
Just use your
DFI....
Kathy