A Funny Thing Happened on the Way To MS

[DrTomorrow]

Greetings!

Had a very humorous - and ironic - MS experience I thought you'd all get a kick out of.

I'm in the middle of booking a day.by.day ressie for a December 2BR at SSR, so I called right on time at 9 AM today. 3, 3, ring, ring, ring - then I heard a recording telling me that I had been randomly selected for a survey on the quality of interaction with MS this morning. After I was done with MS, I would be transferred to the survey, which should only take 2-3 minutes.

That was fine with me; I have no problem giving feedback to improve MS.

Anyway, ring, ring, ring - then I heard something on the other end. It sounded like a room full of people, and I heard several "Good morning" greetings, but only faintly, in the background; my guess is that someone hit the wrong button, and I was on speaker. This lasted only five or six seconds, then I got hung up on. But (here's the good part) I still got sent to the MS Phone Call Quality survey! Although I hadn't added my day yet, I was in a very bemused state, so I took the two minutes to answer their questions - very honestly .

I then redialed, got through and got my added day. But the whole concept of hearing "Your phone call is important to us. Please stay on the line for a survey", then getting cut-off, was highly amusing (but I hope it doesn't happen very often....)

 

[PamOKW]

Originally posted by DrTomorrow
highly amusing (but I hope it doesn't happen very often....)

Probably not what they had in mind! Sounds like MS hadn't had their coffee yet this morning.

My problem is remembering to stay on the line for the survey! I'm so excited about my reservation I end up saying thanks and hanging up!

 

[dianeschlicht]

LOL! So did you give the room full of folks a good rating?

 

[DebbieB]

I have been doing the day by day this week. Today was day 4 and the first time I was selected for the survey. I've been amazed that I got right through without holding all 4 days. I wonder if member services added staff? Last year when I was doing this I was sometimes on hold for as long as 20 minutes.

 

[MiaSRN62]

My problem is remembering to stay on the line for the survey! I'm so excited about my reservation I end up saying thanks and hanging up!

I did just this on Monday after I made my HH ressie Pam !
In fact, I had still forgotten about the survey until I read Dr's post just now !

 

[Granny]

Originally posted by DrTomorrow

Anyway, ring, ring, ring - then I heard something on the other end. It sounded like a room full of people, and I heard several "Good morning" greetings, but only faintly, in the background; my guess is that someone hit the wrong button, and I was on speaker. This lasted only five or six seconds, then I got hung up on.

So c'mon...spill! Didn't you get some juicy "water cooler gossip" during those 5 seconds?

Hey, at least they weren't all sitting there hoping those crazy Disboard people wouldn't call them at 9:00:01!!!

 

[wdwstar]

Im just glad after going thru all that you were still lucky to get your room you needed. i would have been very upset if i called back after giving a survey on how ms let you listen to then for a few seconds and then hung up, and the rooms were gone, i would have had to call back again and again until i was selected for another survey to give them a peice of my mind.

congrats on your day by day ressies

 

[CarolMN]

Originally posted by wdwstar
Im just glad after going thru all that you were still lucky to get your room you needed. i would have been very upset if i called back after giving a survey on how ms let you listen to then for a few seconds and then hung up, and the rooms were gone, i would have had to call back again and again until i was selected for another survey to give them a peice of my mind.

congrats on your day by day ressies

I'd be upset, too, but I think I would get more satisfaction from talking to a Supervisor than pushing buttons - that's all you get to do on the survey, LOL!

I called 4 times (right at opening) to get my early December reservation and got the survey 3 times. Didn't have to wait very long at all for a CM to answer.

It's WAY, WAY, WAY easier to get even the hard to get times and rooms at DVC than it is to get a PS for breakfast at the castle. Glad I don't have to do that, anymore!

 

[DrTomorrow]

Originally posted by wdwstar
i would have been very upset if i called back after giving a survey on how ms let you listen to then for a few seconds and then hung up, and the rooms were gone

Well, I'm certain that the fact that I did get my ressie had a dramatic effect on how I felt about the mix-up.


As an aside, I asked MS about SSR 2BR availability for the time I'm calling for (Dec 5-11). They said that, while there were still some units available, day.by.day was probably a smart thing to do. Also, they have absolutely NO PROBLEM with day.by.day ressies - this morning, after telling me I'd got my day, the MS CM said "and we're looking forward to hearing from you tomorrow", which I thought was nice, in a "Welcome Home" kind of way.

 

[wdwstar]

i do see the humor in your post, especially like you said, your feeling after the fact that you got your room.

i would have felt the same, the day by day makes me nerves, and im sure its like the other poster said
It's WAY, WAY, WAY easier to get even the hard to get times and rooms at DVC than it is to get a PS for breakfast at the castle.
i have been there, done that, and not looking to do it again especaiily with ps for 15 people for christmas

i am still glad everything worked out for you, some people can work under pressure and people like me makes pressure out of the work, even the simple tasks

 

[VMS]

I'm doing the day-by-day ressies this week to for Dec. 5 - 10. I've been calling and getting through right at 9:00, but today I got someone named MacKenzie and I got disconnected before I gave her any information. I quickly dialed back, it took a few rings, but I did get what I wanted. Must have been an interesting morning there. No survey for me yet this week.

 

[MickeyCrazed]

and the events you are describing unfortunately tend to happen every day.
For example...you feel like you are going to cough or sneeze and try to hit the mute button, but hit the release button instead.
In order to start answering calls, you have to log into the phone. (In my case, I have to use a 5 digit identification number). This activiates my phone, and if there are calls holding one immediately comes into my phone.
If I think I made a mistake, I would hit release and start over. This could be what happened to DrTomorrow.
These are lifes little mistakes that happen every day in a call center....but I am not trying to minimize the impact they have to the caller.
In fact, I had one happen the other day after a 20 minute wait to get through to WDW DINE. I think the representive tried to log off the phone to go on break, but it didn't work. I could tell that my call went through to a CM, but they never acknowledged that I was on the on their line. (They probably walked away from their desk not even aware of the error.)
I eventually hung up. It was a little annoying but I had to shrug it off because I probably made that same mistake in the past.
Belive me, if the CM realized what they did, I'm sure they felt really bad. I get very upset when I don't provide the best service possible!
DrTomorrow, I wish you did hear some gossip while you were waiting. It would have made interesting conversation on this forum!