I really enjoyed your post. She was very upbeat, and just stating facts. A couple of year ago, my dear sister in law died suddenly, and there was something I had wanted to share with her that would have made her smile, and feel good, and she died with that un-said. On that day, I vowed if there was ever anything that I could do to make someone smile, to make their day better, no matter who they were, I would do it, or say it. I am often surprised that people who go to Disney, or anywhere for that matter simply view the cast members as necessary workers. It is not that they are trying to be unkind, but they just don't think. If it were your son, or daughter, you would want to do everything you could to make their day better. Why not do it for everyone.
I once saw a family finishing dinner in a counter service area. The table was an absolute mess, with spilled food; the father had blown his nose on a napkin, and left it on the table, and as the children started to clean up. The mother admonished them saying it wasn't their job, and to just leave it for the servant. What are they teaching those kids? Another time, I saw an adult male berating a young teen because he didn't get on the monorail at closing when it is so packed. That teen's face just fell. I could tell it really effected him. I reached out, and told him, not to worry: it wasn't his fault, and he was doing a great job considering the mass of people, pushing, and shoving, etc. The "Happiest Place on Earth", is sometimes not so kind to the cast members.
These videos did teach me some things, like opening your curtains to give light to your room. Some times I do it, sometimes I don't. I always try to pick up trash, and leave my personal stuff out of the way.
Thanks for posting these.