castmeaway
Mouseketeer
- Joined
- Jan 10, 2010
- Messages
- 126
Well, the documents arrived today! However, they indicate that we have no ground transfers to the ship!
We originally booked the WBTA first and that's where the airfare and ground transfers were paid.
We got our airflight info (with the correct arrival date - Sept 8) at the beginning of July, but, for reasons unknown, our reservation still shows our ground transfers as Sep 18. I already called once about this and they said - "It's OK, we're expecting you on the 8th." Obviously not.
Gotta call Air services tomorrow.
-----------
We had the same issue, and after two emails to DCL reservations they are sending us documentation with the correct ground transportation and contact numbers in case there is a problem, but they assure me that all is well.
Their reservation system will only allow one-way airfare on the transatlantic and ground transportation is tied to the air line reservation, thus everyone who did this will have incorrect cruise docs. Seems like they need to update their system to correct this problem.
We originally booked the WBTA first and that's where the airfare and ground transfers were paid.
We got our airflight info (with the correct arrival date - Sept 8) at the beginning of July, but, for reasons unknown, our reservation still shows our ground transfers as Sep 18. I already called once about this and they said - "It's OK, we're expecting you on the 8th." Obviously not.
Gotta call Air services tomorrow.
-----------
We had the same issue, and after two emails to DCL reservations they are sending us documentation with the correct ground transportation and contact numbers in case there is a problem, but they assure me that all is well.
Their reservation system will only allow one-way airfare on the transatlantic and ground transportation is tied to the air line reservation, thus everyone who did this will have incorrect cruise docs. Seems like they need to update their system to correct this problem.